We have nothing but good things to say about our stay at the Surf Song! I stayed here years ago when I was a young girl and now I was able to go their with my family! Helen was so accommodating and very understanding of...More
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We stayed in Room 400 this past week. It is a three bedroom, one bath unit. We had five adults and 2 children in our party and there was plenty of room for us. Contrary to what I have read in previous reviews, Room 400...More
Thank you for sharing your experiences on TripAdvisor, it is wonderful to hear that your vacation was great. The staff and management of the Surf Song thank you for staying with us and hope to see you again soon.
Wasn't sure what to expect but left underwhelmed.The place is filthy-absolutely filthy.Units are not that well equipped with lots of issues.Pools small and cramped.Shouldnt even advertise a jacuzzi because it was luke warm water only and kids used as pool.WiFi not existent.Location is nice -Can't...More
I am so sorry that you had such a bad experience. It is a shame that you did not bring your concerns to the front office so that it could be addressed. If you could possibly reach out to me so that we can discuss...More
So let's start with.. these are individual condos decor is different per room. You cannot request a specific room if you like its decor. We stayed in room 420 very simple white decor. It was clean. They do not have an ice machine and charge...More
Thank you for staying with us and for sharing your experiences on Tripadvisor. We do accept room requests however because of the fact it is run as a hotel and our guests can stay anywhere from three nights or more, we do need to move...More
All rooms vary as they are now individually owned. Some are fine, others are so-so. They advertise public WiFi but it's a disgrace. Pool chlorine levels reach as high as 10ppm, & the water is cloudy. They 'seem' to be trying to improve but improvements...More
I am so sorry that your stay was overshadowed by lack of WIFI service. The Surf Song manager is actively trying to find a resolution to the connectivity issues that we have been experiencing. There is strong service in our lobby and have a computer...More
"Bring plenty data with you, WiFi is constantly losing connection. Steer clear of the pools! You're at..."
"rooms on the ends of the corridor are quieter and have no issues with barbeque smell"