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Two night business stay. Front desk staff were pleasant and friendly (okay 1 out of 2, my traveling partner got checked in with nary a smile). Upon entering my room I was knocked down by the perfumy smell (add that to my list of don't...More
Response from Latoya D, Manager at Residence Inn ParsippanyResponded 2 May 2017
Thank you for your business.
It is clear that we missed out on opportunities to create a memorable experience while you were with us. Please accept my sincere apologies, and my invitation back to the hotel the next time your travels takes you...More
Bottom line- this property is the worst one we've ever stayed in.
We are Platinum for life members so we have stayed in many Marriott properties, and stay in RI for extended stays (month or more) at least 1x/year. I have never had a complaint...More
Thank Sheila K
Response from Latoya D, Manager at Residence Inn ParsippanyResponded 23 April 2017
Hello Sheila K,
Thank you for your loyalty and commitment to the Marriott Brand. I hate that your experience with us was such an unpleasant one, however I am happy to say that property is undergoing several improvement projects as mentioned previously that we hope...More
Mostly beat and clean with spacious rooms. Excellent breakfast selection. Corridors could use some sprucing up but I believe residents need to play their part too. Attentive staff - shout out to Rajesh at the front desk!
We stayed there 1/14-1/16. On the positive side, one front desk person was enthusiastic and interested in our having a good stay and the breakfast was to RI standard. On the negative, the mattress was not good, the chest of draws were broken (reported but...More
1 Thank SiChange
Response from Latoya D, Manager at Residence Inn ParsippanyResponded 2 February 2017
Thank you so much for staying with us. I am pleased that you were happy with our Front Desk associate; however it appears that we have fallen short in housekeeping. Please feel free to contact me directly to further discuss this matter at...More
Checked in for one night. The hotel is sadly in need of updating. Our kitchen was in poor shape. Dishwasher was broken and cabinet doors are in poor shape. The kitchen utensils I would never use......Marriot need to spend some money here! Front desk when...More
Response from Latoya D, Manager at Residence Inn ParsippanyResponded 1 February 2017
Thank you so much for choosing our hotel. I sincerely apologize that your stay was not as pleasurable as we would have hoped. Please feel free to contact me directly at your convenience to further discuss an opportunity for us to recover.
US$109 - US$268 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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