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My daughter and I stayed for one night on Dec 24th. I had prepaid (nonrefundable)for the room 2 months ago, and reserved a double with 2 beds and an accessible bathroom. I have difficulty stepping in and out of bathtubs, and need a walk-in shower...More
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 28 December 2017
It's a delight to receive a review such as yours with so many compliments towards your most recent stay at the Westin Princeton at Forrestal Village!
There were a few constructive observations noted by you that have been duly acknowledged by our devoted...More
We stayed hear as family lives nearby so the location is ideal. Upon check in, we were told that we were being given an upgraded room.
We were somewhat excited as in the elevator it was noted that the 6th floor was a private access...More
1 Thank Nellie N
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 27 December 2017
We hope you had a Merry Christmas and would like to thank you for selecting the Westin Princeton at Forrestal Village during your travels!
We sincerely apologize that we were not able to provide you with a room that met your expectations. We...More
stay one night over xmas break. not crowded at all. I checked in via the app, keys were at the desk when I arrived. initially, I noticed the hotel decor was very dated. several stains in the carpet and wall paper separating in many spots....More
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 26 December 2017
First, permit me to thank you for choosing the Westin Princeton at Forrestal Village during your travels!
Couldn't agree with you more on your fair observations regarding our guestrooms being dated and in need of a refresh. On that note, we are happy...More
I stayed here literally last minute as I was driving through a snow storm and realized my car probably couldn’t make it the rest of the way home, so I whipped out my iPhone and booked a room on the SPG App. I’m no stranger...More
Thank Wes H
Response from Emma A, Guest Relations Manager at The Westin Princeton at Forrestal VillageResponded 18 December 2017
We would like to thank you for choosing the Westin Princeton and are delighted to hear your great feedback on our friendly Front Desk staff members, our Heavenly Bed meeting your sleeping needs and our Room Service being up to your satisfaction!
A bit of poor service on checkin. I hate when checkin agents give you the worst room available. I’m a frequent traveler and this hotel is not at capacity and even though I request a high floor with a view. I get a low floor...More
1 Thank TravelNo1Fan
Response from Emma A, Public Relations Manager at The Westin Princeton at Forrestal VillageResponded 10 November 2017
This is the kind of review we don't want to receive TravelNo1Fan!
While we certainly understand your frustration of not getting the floor and room view preference, sometimes, much to our regret, we are unable to fulfill these requirements due to the high occupancy in...More