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Extended Stay America - Ramsey - Upper Saddle River

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Traveller (17)
Room & Suite (19)
Dining (1)
Overview
  • Excellent50%
  • Very good17%
  • Average10%
  • Poor7%
  • Terrible16%
Travellers talk about
“olive garden”(10 reviews)
“every week”(4 reviews)
“room was clean”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Ramsey - Upper Saddle River
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Offers from Extended Stay America - Ramsey - Upper Saddle River
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (130)
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128 results
Traveller rating
62
22
12
10
22
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LanguageEnglish
62
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12
10
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Show reviews that mention
All reviewsolive gardenevery weekroom was cleanupstate nycoffee potthe entire stafffull size refrigeratorthe general managergreat roombergen countyhome away from homebusiness travelperfect locationgreat place to staysmoking roomesapillows
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1 - 5 of 128 reviews
Reviewed 1 week ago

they have charge my credit card unauthorized its taking 2 months for my money .. filthy place board of health needs to closed place manager must get fired !! stay away..still waiting for my credit card to dispute this i have proof it was an...More

Thank Luis S
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 1 week ago

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Hotel's Favourite
Reviewed 13 June 2018 via mobile

This location is run really well! The General Manager Brian has done a remarkable job in training the current staff. The rooms are clean and everything looks fresh. Hats off to the entire staff from Amelia, Jessica, Asia, Peter, Shalonda and Marie who holds done...More

Thank Glenn C
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 14 June 2018

Glenn, thank you for your outstanding review of Extended Stay America. We are thrilled to read your comments about our exceptional service and accommodation. We will be sure to share your compliments with the team. Thanks for taking the time out of your busy day...More

Reviewed 3 weeks ago via mobile

I had occasion to be in the area for a quick stay… Check in was smooth and simple. The staff on check in was amazing. She was helpful, patient, and professional. Check out the next day was equally pleasant. The manager allowed me to check...More

Thank demolitiondish
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 3 weeks ago

Thank you for choosing Extended Stay America and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we thank you for acknowledging our efforts....More

Reviewed 9 July 2018 via mobile

I went to a wedding this weekend and had to stay here. From outside everything seemed fine. Until I saw a grill, some old cars filled with stuff (hoarders) and questionable vagrant looking people outside. It was obvious they lived here. But I had no...More

Thank Jessica A
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 10 July 2018

Jessica, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing...More

Reviewed 4 July 2018 via mobile

I have 2 other reviews, yelp & Google. Please read those. This is an update:Spoke to the manager, Bryan.  Wow! It was bad! He was rude & arrogant who had an aggressive attitude, I'm the wrong one 2 have that with.  Forget the useless phone call 2...More

Thank Lisa A
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 7 July 2018

Lisa, we are extremely concerned with this behavior and apologize for this disrespect. You deserved a clean, comfortable, and stress-free one, and we did not live up to your expectations. We are redoubling our efforts to ensure this does not happen again. We truly hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$105 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$105 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (17)
Room & Suite (19)
Dining (1)
Questions & Answers
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Room Tips
"do not book here beware !!"
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"Choose a second floor room. Less noise."
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"Choose a different hotel."
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"Honestly, the way the hotel is situated every room has a great view, the east end of the hotel maybe quieter."
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