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Seriously I highly recommend this hotel. Everything's great the room and the staff. For the price you literally get everything a WHOLE kitchen, bed,bath, tv etc. The front desk even provides snacks! Its very private and no one really bothers you and its a short...More
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Response from 00esa, Manager at Extended Stay America - Red Bank - MiddletownResponded 19 October 2017
It was our pleasure having you as our guest at Extended Stay America. We feel so nice to know you found us to be of excellent value and were pleased with our convenient location close to places of your interest. Our staff has appreciated you...More
I gave this Extended Stay a #2 because the place is not only dated but not clean. The front desk saved the day in an effort of help where they could. The beds were comfortable which saved the day. The price with tax was almost...More
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 6 October 2017
Thank you for being our guest. Although you liked the service delivered by our front desk associate, we apologize that our facilities did not live up to your expectations. Please know, various parts of our hotel are scheduled for renovation in near future. We truly...More
Sometimes you just need a place to stay. Basic. Clean. Check. This hotel is that and nothing more. It smells like smoke in the hallways. There were dogs in some rooms and the expected barks and yelps. And though there is a microwave/kitchenette, there is...More
Response from 00esa, Manager at Extended Stay America - Red Bank - MiddletownResponded 3 October 2017
Thank you for the feedback about your stay at our hotel. We are happy your overall experience was enjoyable, but we are sorry for not meeting all of your expectations. We truly regret the inconvenience caused to you and hope you will give us another...More
I booked a room online here and had pre-paid for my reservation. I was given a confirmation number and my reservation was confirmed via email, and confirmed for late check-in. I then drove with my fiancee over 300 miles to NJ. At 11:25pm on the...More
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 20 September 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
For $176 per night which included a pet fee and AAA discount I at least expect a plastic cup or two for the bathroom and my bed made. If you wanted anything for the little kitchen - even a cup - you had to go...More
Thank Celeste J
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 11 August 2017
Celeste, thank you for sharing this review. We are sorry for the inconvenience you encountered while you were here and are disappointed to know you were not pleased with our hotel’s policy. Your concerns regarding the Wi-Fi issues with be shared with my internet provider...More