Avon Hotel - Toms River
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Avg. RM 469 /night, 2/13 - 2/14
RM 554
per night
RM 476
per night
RM 398
per night
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#9 of 10 hotels in Toms River
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Location
2215 Route 37 E, Toms River, NJ 08753
Getting there
Atlantic City Intl Airport
67.6 km•
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Mercer County Airport
68.2 km•
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Detailed Reviews
I am so disgusted and angry with how your staff handled the situation with my family yesterday and you should be EMBARRASSED to have staff like that. I did not catch their names but I imagine you don't have that many people who work the front counter. It was yesterday 10/28 between the hours of 230 and 6pm. SoldierOn is an organization that helps veterans AND THEIR FAMILIES and provides shelter when these families are facing homelessness. My family was homeless as of yesterday. We had a reservation with YOUR hotel that YOU agreed to with SoldierOn. Somewhere down the line it seems there was a LOT of miscommunication and misinformation.
The guy I spoke to (twice) was honestly not helpful at all. First of all, I was told you could not accommodate because the reservation was for 10/26 when my case manager informed me the hotel stay would be ready for 10/27 and I informed her we would not be checking in my family until 10/28 which she stated was not an issue. The guy I spoke with was really not very concerned about my situation although he definitely wanted to act like he was. He also was like "why would she tell you that if she doesn't even work here". He told me at first that I had to call back in half hour because he had to reach out to his boss and I had to reach out to SoldierOn. Unfortunately, for whatever reason, SoldierOn does not have an emergency contact during none business hours which I am VERY angry about as well and will be addressing that with my case manager. I did stress this to the guy at the counter and he says "yeah I have the same issue with my manager because he doesn't work today". NOT THE SAME ISSUE BECAUSE HE HAS A HOME TO GO TO IM SURE AFTER HIS SHIFT!
I called back half hour later and then he takes my number down and says he has to call me back because he is waiting for his manager to call him. Over an hour went by and I called back after DESPERATELY trying to get a hold of anyone at SoldierOn. I called, some guy answered the phone, and immediately some very VERY nasty, condescending, woman got on the phone and was very abrassive and obnoxious. First of all she just started jumping down my throat about the situation and when I tried to explain that I knew whatever she was saying, she goes "you need to listen to what I'm saying" like who the hell does she think she is talking to me like that. THEN she got even more nasty and I am so sorry, the only way I can truly describe her demeanor was that she was a real "b" about the whole thing and said my dad was the only one on the contract and that my mother and grandmother WOULD NOT BE ALLOWED TO CHECK IN because SoldierOn only had my father on the contract and OBVIOUSLY my father WOULD BE ON THE CONTRACT BECAUSE HE IS THE VETERAN DUH!!!
So now I had my family and their ENTIRE HOME stuffed away in storage, homeless, my father being a navy veteran, in his 70s, and hearing impaired, my 94 year old grandmother with Alzheimers, and my disabled mother with stage 3 brain cancer. I had to call 211 (the homeless hotline for NJ) to try to find a place for them to sleep for the night.
I'm not going to apologize for my anger and absolute DISGUST I have for your staff and your hotel. All of yesterday was absolutely bs and trust me when I say I will be making a HUUUUGE deal about this.
I don't know who on earth you guys think you are but treating human brings that way especially ones in need is gross and I will make sure my voice is heard.
The guy I spoke to (twice) was honestly not helpful at all. First of all, I was told you could not accommodate because the reservation was for 10/26 when my case manager informed me the hotel stay would be ready for 10/27 and I informed her we would not be checking in my family until 10/28 which she stated was not an issue. The guy I spoke with was really not very concerned about my situation although he definitely wanted to act like he was. He also was like "why would she tell you that if she doesn't even work here". He told me at first that I had to call back in half hour because he had to reach out to his boss and I had to reach out to SoldierOn. Unfortunately, for whatever reason, SoldierOn does not have an emergency contact during none business hours which I am VERY angry about as well and will be addressing that with my case manager. I did stress this to the guy at the counter and he says "yeah I have the same issue with my manager because he doesn't work today". NOT THE SAME ISSUE BECAUSE HE HAS A HOME TO GO TO IM SURE AFTER HIS SHIFT!
I called back half hour later and then he takes my number down and says he has to call me back because he is waiting for his manager to call him. Over an hour went by and I called back after DESPERATELY trying to get a hold of anyone at SoldierOn. I called, some guy answered the phone, and immediately some very VERY nasty, condescending, woman got on the phone and was very abrassive and obnoxious. First of all she just started jumping down my throat about the situation and when I tried to explain that I knew whatever she was saying, she goes "you need to listen to what I'm saying" like who the hell does she think she is talking to me like that. THEN she got even more nasty and I am so sorry, the only way I can truly describe her demeanor was that she was a real "b" about the whole thing and said my dad was the only one on the contract and that my mother and grandmother WOULD NOT BE ALLOWED TO CHECK IN because SoldierOn only had my father on the contract and OBVIOUSLY my father WOULD BE ON THE CONTRACT BECAUSE HE IS THE VETERAN DUH!!!
So now I had my family and their ENTIRE HOME stuffed away in storage, homeless, my father being a navy veteran, in his 70s, and hearing impaired, my 94 year old grandmother with Alzheimers, and my disabled mother with stage 3 brain cancer. I had to call 211 (the homeless hotline for NJ) to try to find a place for them to sleep for the night.
I'm not going to apologize for my anger and absolute DISGUST I have for your staff and your hotel. All of yesterday was absolutely bs and trust me when I say I will be making a HUUUUGE deal about this.
I don't know who on earth you guys think you are but treating human brings that way especially ones in need is gross and I will make sure my voice is heard.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shower soaks the floor, sheets dirty, carpet dirty, toilet plungers hanging out in the hallways, clerk talking on personal cell phone in lobby with quests present? clerk smoking in door entrance area, and when we did it because it was raining, we got told to put it out? Beds are cardboard, and very uncomfortable! The air vent didnt work in the bathroom and was also encrusted with cobwebs and dust. Disgusting place to stay!! never will again.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 460 - RM 554 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew JerseyJersey ShoreToms River
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingAVON HOTEL - TOMS RIVER: See Reviews, Price Comparison and Traveller Photos (NJ)
Frequently Asked Questions about Avon Hotel - Toms River
Which popular attractions are close to Avon Hotel - Toms River?
Nearby attractions include John F. Peto Studio Museum (1.2 km) and Lake Avenue Playground and Beach (1.1 km).
What are some restaurants close to Avon Hotel - Toms River?
Conveniently located restaurants include Obco Donuts Llc, Enzo's Caffe Italia, and Bandwagon Diner.