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Holiday Inn Express Hotel & Suites West Long Branch

344 reviews
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Traveller (36)
Room & Suite (26)
Dining (7)
Overview
  • Excellent54%
  • Very good30%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“pancake machine”(6 reviews)
“indoor pool”(25 reviews)
“front desk”(50 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites West Long Branch
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (344)Write a Review
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38
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8
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174
98
38
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8
Show reviews that mention
All reviewspancake machineindoor poolfront deskfree breakfastthe hotel is cleanminute drivewould highly recommend this hotelgreat staythe breakfast areayogurtfourth floorplatinum memberwould definitely stay here againmonmouth mallnew jerseyconvenient locationsmall fridge
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11 - 15 of 328 reviews
Reviewed 23 October 2017 via mobile

This is by far the cleanest hotel I have ever stayed in! Kudos to the Housekeepers they were so sweet and even their Housekeeping trolley's were incredibly clean!! My husband and I stay in the area when we visit family and this time we had...More

1  Thank ss2456
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 24 October 2017

Thank you so much for the outstanding review! We are thrilled that you had an exceptional stay. We will be sure to share your review with the housekeepers and their efforts will definitely be noted! Thank you again, and we hope to see you again...More

Reviewed 11 October 2017

Returned to this hotel on Oct. 1 for another weeklong stay. Once again, Oscar the Desk Clerk was there to greet me with a friendly, welcoming smile. To my surprise, he immediately recognized me from my previous stay over six months ago. He said he...More

2  Thank Alan E
Reviewed 7 October 2017

This staff is really great! Thank you Kim, Angela, Bee, and Jose! Definitely a great team that makes you feel at home. Clean room and convenient location = perfect combo. Oh and the Manager's Party they do every week is so cute and fun.

1  Thank aspert
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 10 October 2017

Thank you for the outstanding review! We will be sure to share your review with Kim, Angela, Bee, Jose, and the entire staff as I am sure it will brighten their day! We greatly appreciate your review, and we hope to see you again soon!

Reviewed 14 September 2017 via mobile

The pool is too small. The room is too small for 4 people. The breakfast is "poor". It Is convenient. It was my first time in this hotel, was deception but was ok, for the price it is ok. The towels wasn't enough, because we...More

Thank Orlando J
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 15 September 2017

Thank you for taking the time to review your recent stay. It is standard to have two sets of towels in our guest rooms. If guests would like more, they are welcome to contact the front desk or ask housekeeping for more, and we would...More

Reviewed 7 September 2017

Stayed here last summer and the rooms were very damp and mildew smelling. Wouldn't got back again. The pool had no towels and the staff was very rude and refused to reimburse us. It is the cheapest hotel closest to the beach but not worth...More

Thank cec10591
Response from Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long BranchResponded 11 September 2017

We are very sorry this was your experience. We addressed your concerns with management, and we will look into ways to improve moving forward.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$100 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$100 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (36)
Room & Suite (26)
Dining (7)
Pool & Beach (2)
Hotel & Grounds (53)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
pinkrokker
20 July 2017|
AnswerShow all 3 answers
Response from Jenny H | Property representative |
Yes! We have mini-fridges in every guest room, so there is no need to reserve one. We look forward to seeing you soon!
1
Vote
britty123
15 June 2017|
Answer
Response from Jenny H | Property representative |
Good morning! Our King Suite has a king bed and a pull out couch. All of our guest rooms were last renovated in 2008. If you have any further questions, feel free to reach out to the hotel at your convenience. We would be... More
0
Votes
Sue W
20 March 2017|
AnswerShow all 9 answers
Response from Jenny H | Property representative |
Thanks for your question! A hairdryer, iron, Keurig coffee maker, safe, and mini-fridges are provided in all of our guest rooms!
0
Votes
Room Tips
"All rooms have been clean and well kept."
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"Pick a room near an exit."
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"I like an upper floor room but they are very accomodating for whatever preference a guest has as to room..."
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"Sun still rises in the East, and half of the rooms have East-facing windows."
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