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Protea Hotel by Marriott Franschhoek

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309 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Cape Town, South Africa
Level Contributor
5 reviews
3 hotel reviews
Reviewed 22 May 2016 via mobile

This is the 3rd time we stayed at this Hotel and the service and friendly staff always makes it worth while to return. The Hotel is also walking distance to most shops and restaurants. My favorite of this Hotel is the breakfast in the morning with a big variety.

Helpful?
Thank rhwtgk
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Thank you so much for your kind words. We are so sorry for not replying earlier ............due to a technical email 'hitch' and now resolved. Kind regards and safe travels, Errard More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2016

We spent the night here and loved it! Wish we could've stayed another night! The staff are amazingly friendly, the location is perfect, very central so we walked everywhere! Take your costume and enjoy cocktails by the pool and make sure you make it in time for breakfast! We will definitely be back.

Helpful?
Thank Britt_SmithCT
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Britt Thank you ever so much for your wonderful comments regarding our Hotel which I will pass onto our TEAM. This is much appreciated and yes, we are fortunate to be well located in this lovely little Village of Franschhoek. Kind regards, Errard Sullivan More 

South Africa
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2016

We stayed at the Franschhoek Protea for three nights. The Service was personal, warm and friendly, nothing was too much to ask! The rooms are nicely laid out, with large bathrooms. fully airconditioned.Loved the Lavender touch! Errard Sullivan, the General Manager, was attentive and extremely helpful on where to go in the area. within walking distance of the wonderful restaurants... More 

Helpful?
Thank Tis_eye
Errard, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Tis-eye Thank you ever so much for your wonderful and very much appreciated comments. Our General Manager, is most grateful and overwhelmed, and always tries to set a good example. We are fortunate to have an ideal location, close to all our wonderful Village Restaurants here in Franschhoek. Happy travels and kind regards, Victoria Boonzaaier. More 

Oxford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 April 2016

We travelled and met with friends and stayed 2 nights, the staff were excellent. We booked in and found the receptionist very helpful. The bar staff were very attentive and cheerful. We had an excellent breakfast on both mornings. Yes the rooms we stayed in were in the original hotel and a bit old fashioned but clean and comfortable. Definitely... More 

Helpful?
1 Thank Benny M
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Benny Thank you very much for your complimentary remarks regarding our friendly STAFF TEAM, which I will certainly pass onto everyone. Thank you and kind regards, Errard Sullivan More 

Washington DC, District of Columbia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2016

My husband and I stayed here for one night - the room was very comfortable, and had a bit of a quaint, rustic vibe. The sprig of fresh lavender on the bed was a very nice touch. Breakfast was good. The hotel is in a great location to walk through town, and is a few minutes walk from the wine... More 

Helpful?
Thank marygrace21
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Mary Thank you for reviewing Protea Hotel Franschhoek and sharing your lovely comments on TripAdvisor. These are much appreciated, kind regards, Errard Sullivan More 

Greater London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2016 via mobile

This is our second time to this hotel. It is beautiful and the staff are so friendly, they can't do enough for you. Breakfast is fantastic and keeps you going all day. The rooms are bright and airy. It is in an excellent location with shops and restaurants on the door step. The Wine Tram ticket office and pick up... More 

Helpful?
Thank MamaYodaShead
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Mama YodaShead Thank you ever so much for your kind and motivating response and review which we as a TEAM, really appreciate this and are delighted that you have enjoyed yourself. Much appreciated and kind regards, Errard Sullivan More 

Johannesburg, South Africa
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2016

Hotel looks old and tired. Its a great location but needs an make over. Carpets marked and signs of baths that needed sealing which was done messily. We only had breakfast which I rate was really poor. I ordered 2 soft boiled eggs that came rock hard. How difficult is it to boil an egg ??? We ordered Decaf coffee... More 

Helpful?
2 Thank Jennifer J
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Jennifer Thank you very much for your comments of which will be discussed as a TEAM and all those points that need urgent attention will be dealt with appropriately. I really appreciate you going to the trouble of highlighting your neccessary points of concern. Kind regards, Errard Sullivan More 

manchester uk
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 March 2016

We stayed for two nights at the Protea Franschhoek . We received a very pleasant check in , the room was clean and ample for our stay . The pool area was good with staff serving drinks . Breakfast was ok and there was plenty of secure parking . The location of the hotel is superb , especially if you... More 

Helpful?
Thank stanleyman1
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Stanley Thank you for your kind and wonderful comments and we are fortunate to have possibly the best location within Franschhoek and yes, we are well situated in this Village. We are also fortunate to have a spacious swimming pool which is well appreciated during our warmer days of Summer. Kind regards, Errard Sullivan More 

New Romney, United Kingdom
Level Contributor
163 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 16 March 2016

This lovely hotel with plenty of parking is only a short five minute walk from restaurants and shops. The rooms are spacious and comfortable set on a balcony that overlooks a good sized pool that has plenty of sunbathing area. Beds are good. Bathroom is spacious with separate shower. There is a good sized breakfast area and also a separate... More 

Helpful?
Thank hungryman47
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Hungry-man Thank you kindly for all your positive and motivating comments which are much appreciated and we are grateful for them all. Kind regards, Errard Sullivan More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 March 2016 via mobile

The accommodation here is tired, bathrooms need replacing. The booking was muddled up, they only booked us in for one night, they didn't come in to clean the room at all. The woman on reception, Charlene was unfriendly and gruff. Breakfast was not good. As a result it was overpriced, no where near the level of 4 star.

Helpful?
Thank Hannah W
Errard, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Hannah Thank you for your 'straight forward' comments which I will address immediately with our TEAM. I am sorry and will ensure that we deal with these points appropriately. Kind Regards, Errard Sullivan More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 

Additional Information about Protea Hotel by Marriott Franschhoek

Address: 33 Huguenot Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Price Range: RM379 - RM974 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Franschhoek
#3 Business Hotel in Franschhoek
#8 Luxury Hotel in Franschhoek
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Franschhoek staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Franschhoek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best to request a room away from the street.”
 of 5 bubbles MarianKreviews, 29 Nov 2016 | Read review
“Rooms around the pool and courtyard would be quieter from traffic noise.”
 of 5 bubbles LoisLane1949, 23 Oct 2016 | Read review
“Unless you can get a room at the back, stay away there are better options available in Franschoek.”
 of 5 bubbles abcdef493, 10 Oct 2016 | Read review
“It looked like all of the rooms have a view of the central courtyard where the pool is located but I'm not sure.”
 of 5 bubbles honestcustomer1981, 4 Oct 2016 | Read review
“Get a room away from the main road.”
 of 5 bubbles misfsnewco, 29 Sep 2016 | Read review
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