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Not the weekend I expected. Hair in basin and bath, dirty cutlery, slimy shower floor, shortage of towels and bathrobes and an unprofessional manager with nothing to offer but empty promises. Highly recommend that you find accommodation elsewhere.
Went down for a long weekend in Franschoek with the family and the unit with two big on suites and kitchen and living room was perfect. The place is perfectly situated in Franschoek with beautiful views and a 2 minute drive from the main street....More
Thank Denver B
Response from CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & VillasResponded 2 weeks ago
Thank you very much for your feedback and review.
It is greatly appreciated and we look forward to welcoming you back.
Beautiful location with old world elegance and charm. We booked for our anniversary and weren't disappointed. Amazing room with view over lake and onto the mountains. Excellent menu and wine list. Great breakfast and evening meal. Chris, the manager, and his staff couldn't have been...More
My wife and i made an online reservation for a 1 night stay for father's day at this establishment. To say that the service we received from the manager, Chris, was despicable is an understatement! I have used booking.com to make many reservations worldwide and...More
Response from CBarnard1234, General Manager at L'Ermitage Franschhoek Chateau & VillasResponded 27 June 2017
Thank you for the review and bringing the matter to our attention. I've returned from a business trip to Johannesburg this morning but this matter will be investigated and dealt with accordingly.
From your comments I have to admit that the behavior of...More
My wife and I spent two nights in a spacious one bed Villa. Large balcony with stunning view over the lake to the mountains. Attractively furnished and well equipped for self catering, except for utensils: no sharp knife and had to borrow a bread knife...More
US$146 - US$529 (Based on Average Rates for a Standard Room)
Star rating provided by TGCSA.
Non-Smoking Rooms ,
Number of rooms
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South Africa >
Western Cape >
Also Known As
l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek ,
Response from CBarnard1234 | Property representative |
We are currently running a promotion and will be happy to extend it to you if you book before end April.
Rate is based on Stay 2 Night and Pay 1 Night only at R3400 per 2 bedroom villa.