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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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252 Reviews from our TripAdvisor Community

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Showing 225: English reviews
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Ghent, Belgium
Reviewed 4 days ago NEW

If it weren't for the shortcomings we encountered as professionals in this hotel, I would've rated it average to very good. The four stars are in my opinion not representative compared to European standards though. It's in the detailing. A lot of shortcomings. But that didn't prevent us from having a good stay. Although you might have to walk a...

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Helpful?
Thank Negenduust
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Negenduust Thank you for taking the time to review your recent stay at our Hotel. We truly appreciate your honest feedback. My sincerest apologies for the inconvenience that was caused regarding the internet connection. The IT department was informed immediately and worked as quick as they could to solve the problem. This was a sporadic glitch which is now...

Cape Town
Reviewed 5 days ago NEW

I have reviewed the hotel before as a regular visitor to the lounge to fix in a few hours of work between meetings. For the second time a member of staff make it worth while to keep coming back. Pretty is always friendly and has been so kind as to bring my favorite beer before I even ask for it....

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Thank Pants_001
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Valued Guest Thank you so much for your continuous support and great reviews we appreciate the feedback of our guests immensely as this helps us to maintain or improve our service and facilities where necessary. I am also very happy to read that our staff looked so well after you. I will pass on your gratitude. We look forward...

Cape Town Central, South Africa
Reviewed 5 days ago NEW

Awesome service with excellent accommodation. Don't focus too much on the buffet breakfast as it may not seem like five star but their a le carte menus are amazing. This hotel is near the airport, beach and a great shopping mall.

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Thank Juliana W
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Juliana I am thrilled to read your amazing feedback on your most recent visit to our hotel. Thank you for mentioning some of our greatest qualities such as our excellent accommodation, amazing A la Carte menu as well as our perfect location. We look forward to welcome you back to NH Cape Town The Lord Charles Hotel to enjoy...

Cape Town Central, South Africa
Reviewed 1 week ago NEW

The lunch at THE GARDEN TERRACE RESTAURANT was superb. There was a bit of a problem with the reservations department. But! that was sorted out quickly. The staff firstly, was great. Excellent service and extremely helpful. Really friendly!!! The food was super awesome. There were a variety of food of which you could choose from. Each and everyone dish catered...

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Helpful?
Thank roxannenoble
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Roxanne Thank you so much for your amazing feedback on your most recent visit to our establishment. I am thrilled to read what an excellent experience you had during Sunday lunch. I will make sure I pass on your gratitude to Thabisa and the rest of the staff to make their hard work worthless. We hope you will visit...

Reviewed 1 week ago

We held a week long conference at the hotel and our expectations were succeeded. Our guests that attended the conference and stayed at the hotel were impressed with how good the service and facilities was. We worked closely with Leandi, Henry Angie and Handry. They were brilliant, always willing to go the extra mile to ensure that our needs were...

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Thank Bruce T
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Bruce I am absolutely thrilled that you had such a successful conference and that we exceeded all of your expectations. We always go above and beyond to ensure quality service delivery are maintained throughout. I will definitely pass on your gratitude to Leandi, Henry, Angie and Handry so they know what an excellent job they did. We look forward...

Reviewed 1 week ago via mobile

A lovely, old world feel. Great staff who work to ensure you feel at home. Nice pool, but not suited to lengths. Anther, smaller pool also available. Comfy rooms but loud air conditioning units. No screens on patio doors so unable to leave open. Nice breakfast buffet selection.

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Thank Jillian C
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Jillian Thank you for taking the time to give us your feedback on your most recent stay at NH Cape Town The Lord Charles Hotel. I am delighted to read that our staff took well care of you, as we pride ourselves in always going the extra mile. Thank you for also mentioning some of our greatest qualities, we...

Silverdale, Washington
Reviewed 1 week ago via mobile

I have stayed at this hotel numerous times but have never written a review. This hotel is a great comfortable hotel with modern facilities. From the moment you arrive until you leave the staff are concerned with your service. The rooms are adequate for the price range. Breakfast is simple but done with class. A great place to stay on...

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Thank chris c
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Chris I am thrilled to read your your great comments on you most recent stay at NH Cape Town The Lord Charles. Thank you for always choosing NH as you choice of hotel. Thank you for also mentioning some of our best attributes such as our comfortable and modern facilities, great food, excellent service delivery and friendly staff. I...

isle of wight
Reviewed 2 weeks ago

We at sued here as part of a coach holiday organised by an English senior company it was a long way from reception to our room and the guide got lost! The food was great and the rom was wonderful as were the staff

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Thank plumpet
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for giving us such great and constructive feedback. Thank you for mentioning some of greatest qualities such as our excellent food, comfortable rooms and friendly staff. We look forward to welcome you back in the not so distant future. Warmest regards Daniel Méndez Hotel Director

London, United Kingdom
Reviewed 2 weeks ago

Stayed at Lord Charles as part of a work event and I must commend the hotel on employing and retaining such friendly and helpful staff! A special mention to Gerald (concierge) who helped arrange transport for me to A&E and then on final day to the Waterfront.

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Thank Snail49
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such positive feedback. Thank you for mentioning what an outstanding job our staff did in assisting you. We are very proud of our staff. I will pass on you good words so they know their hard work paid off. We look forward to welcome you back to NH Cape...

Basel, Switzerland
Reviewed 2 weeks ago via mobile

I found a live scorpion in the room which was pretty shocking. I can't really blame the hotel staff for this. However what was more of a concern was that this was not an issue at all for the hotel to be concerned about. The front desk was more interested in why there was no wifi in the room! I...

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Helpful?
Thank Fred M
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Fred My sincerest apologies that we could not meet your expectations during your most recent visit to our hotel. Please be advised that the matter has been addressed and the relevant departments investigated and took action where necessary. Once again I'd like to apologise for the inconvenience that was caused. We hope you will allow us to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: RM413 - RM791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Refurbished rooms are a must”
 of 5 bubbles Snail49, 9 Feb 2017 | Read review
“The suites are much larger than the standard rooms and definitely worth an upgrade consideration.”
 of 5 bubbles loren1972, 29 Jan 2017 | Read review
“Supreme Room”
 of 5 bubbles cliffordwitten1990, 24 Jan 2017 | Read review
“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
“Request a superior ground floor room”
 of 5 bubbles Palmeat, 4 Jan 2017 | Read review
5 of 5