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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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283 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Port Elizabeth, South Africa
Reviewed 10 June 2016 via mobile

Colleague and I attended a congress and stayed at the hotel. Beautiful hotel. Rooms are basic, clean, fairly spacious, WONDERFUL BED! But the staff was what stood out, all so friendly and helpful! Breakfast was very nice, basic. Restaurant have delicious food.

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Helpful?
Thank Mludick
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am delighted to read that both your colleague and yourself enjoyed your and conference and stay at NH Cape Town The Lord Charles Hotel. Thank you mentioning some of our greatest qualities, such as the clean and spacious rooms, our friendly staff and delicious food. I shall make sure that we communicate your compliments to all our...

Reviewed 4 June 2016 via mobile

Dear Denise Thank u to You and Entire Staff at Lord Charles Hotel where my husband and I celebrated our 30th Wedding Anniversary dinner was a Remarkable and Memorable Occasion. The setting was Absolutely Beautiful the Service was Great the secluded spot Wine Cellar was Private our Guests said they felt like Celebrities at such a Grand Place Thank U...

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Helpful?
Thank Cheryl A
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Cheryl I am very delighted to read that you had such a pleasant experience at NH Cape Town The Lord Charles Hotel. Our staff always strive to go above and beyond to make an experience at our hotel as memorable as possible. I will definitely pass on you gratitude to Denise and the rest of the staff to make...

Reviewed 31 May 2016

The bed was comfy, the staff were friendly. I left the Lord Charles happy with my stay. When i arrived at the airport I got a phone call from the Hotel asking if i had left any valuables behind... to which I had realized I had been irresponsible and left my diamond ring and ipod. They had advised that the...

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Helpful?
Thank Sarah-Lee W
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Sarah-Lee I am thrilled to read such positive feedback. Our staff always go above and beyond to create an exceptional experience to our guests by providing a high level of service delivery. I will most certainly pass on your gratitude to our staff. Thank you and we look forward to welcome you back to NH Cape Town The Lord...

Hampshire, United Kingdom
Reviewed 31 May 2016

I found the hotel has undergone a facelift since my last visit, the new layout in the reception was a welcome and needed touch, also my room had also gone under a facelift, realy enjoy staying here as it is central for everthing

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Helpful?
Thank nfinbow
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to give us such positive feedback. I am happy to learn that you liked the changes to the lobby, reception and rooms. Thank you for also mentioning our great location that is one of our best attributes. We look forward to welcome you back to NH Cape Town The Lord Charles Hotel...

Gansbaai, South Africa
Reviewed 29 May 2016

We have slept at the Lord Charles for the last 8 years and sadly we must say, it is not the same anymore. Very commercialized and the new interior is cold and not homely. The breakfast is also not so "whow" anymore, which is very sad. The room (4105) that we were in was not renovated yet and really very...

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Helpful?
Thank Kleinh2015
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you very much for your comment regarding your recent stay. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I sincerely apologise that we did not meet your expectations with regards to your overall experience at NH Cape Town The Lord Charles. I can assure...

Reviewed 22 May 2016 via mobile

Missing character. Staff are very friendly. Product grey and needs life injected into it. Food at the conference venue very good, but breakfast only average. Pity the pub is non smoking, would be nice to go have a drink somewhere and a cigar. The hotel is also extremely cold.

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Thank Karen T
Reviewed 21 May 2016 via mobile

I find myself in sommerset area rather often, the Lord Charles has become the go to stay over. The ladies and gents at the front desk as you walk in, always wear a smile and greet you in the most friendly manner. On the most recent visit in April, I managed to lose my room card and having stayed at...

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Thank Coincut
Durban, South Africa
Reviewed 17 May 2016

Location was great. Hotel with staff and service was awesome. Would definitely stay there again. The breakfast was nice with a good selection of food. Happy hour at the St Andrews was a fun experience. Bought a whole bottle of Red Wine for 50% of normal price. The snacks at happy hour was also great.

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Helpful?
Thank hironmike
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am very happy to read such positive feedback. Thank you for mentioning some of our greatest qualities such as outstanding staff and service delivery, great location and excellent food as well as our Happy Hour. I will pass your gratitude to the staff to make their hard work worthwhile. We look forward to welcome you back to...

Beirut, Lebanon
Reviewed 4 May 2016

conference purposes, in the hotel itself. Hotel rooms were spacious and comfortable, but need some renovation. Food offered during the meeting was very good, with a great variety. Reception was great Cons: remote location swimming pool not very well taken care of

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Thank Dr_Saad
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Dr Saad Thank you for taking the time to give us your feedback regarding your most recent stay with us at NH Cape Town The Lord Charles Hotel. You have mentioned some of our best qualities which is our spacious and comfortable rooms as well as our variety and quality of our food. I will pass on your gratitude...

Germiston, South Africa
Reviewed 1 May 2016

Stayed at the Lord Charles again as part of a conference delegation and only because of the networking that takes place at the hotel whilst the conference is on. The room I stayed in was large and quite comfortable. The bathroom though needs attention. the toilet roll holder was broken off the wall. At least the shower had hot water....

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Helpful?
Thank SuperSpeed
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for your review and for pointing out some of your concerns. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I sincerely apologize that we did not meet your expectations with regards to your overall experience at our hotel. I have taken your feedback...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: RM387 - RM731 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
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Also Known As:
Nh The Lord Charles Hotel Somerset West
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are travelling with large bags ask for a ground floor room. There is no lift.”
BronwynStephenson, 20 Apr 2017 | Read review
“I had as requested a room designed for a disabled person with easy access .”
, 8 Apr 2017 | Read review
“Rather opt for alternative accommodation”
D0uwW, 7 Apr 2017 | Read review
“Front rooms facing the lawn has tables and chairs outside. There is a good handicap room which we used as my mom is in a wheelchair”
margarets424, 30 Mar 2017 | Read review
“bottom floors are the best”
tcgielow, 30 Mar 2017 | Read review
5 of 5