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See all 6 hotels in Somerset West

NH Cape Town The Lord Charles

384 reviews
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Traveller (188)
Room & Suite (122)
Dining (61)
Overview
  • Excellent48%
  • Very good32%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“la vigna”(22 reviews)
“many years”(5 reviews)
“conference venue”(13 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
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Offers from NH Cape Town The Lord Charles
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Reviews (384)Write a Review
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All reviewsla vignamany yearsconference venuesunday lunchmy wifegarden terraceexecutive clubtennis courtscape townweekend breakawaycomfortable hotelbreakfast buffet isconference facilities aresparkling winewine listsoy milkpublic areas
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21 - 25 of 352 reviews
Reviewed 3 November 2017 via mobile

Bed hard and not flat - you have to be careful not to fall off. Wooden door with a piece broken out. Pillow ripped on the side. No water or drinks in the fridge - you have to ask for it. Limited breakfast. Unimpressive service.More

Thank V3126LZfatimaa
Response from lordcharles9, General Manager at NH Cape Town The Lord CharlesResponded 7 November 2017

Dear Fatimaa Thank you for taking the valuable time to give us your feedback. My apologies for the substandard experience that you had at out hotel and I can assure you that this is not our NH standard. All relevant departments have been notified and...More

Reviewed 2 November 2017

60 people conference - a one day event with all 60 employees and spouses staying over for a function and breakfast. Conference facilities and service were great. Function venue, food and service were great. Room was a little "tired". Breakfast venue and quality were great...More

Thank christoffelg2017
Response from lordcharles9, General Manager at NH Cape Town The Lord CharlesResponded 3 November 2017

Dear Christoffelg2017 Thank you for taking the valuable time to review your function and stay with us. Thank you for mentioning the good conference facilities and service and also the great function venue, food and quality of our breakfast. Thank you also for your constructive...More

Reviewed 2 November 2017 via mobile

Great hotel in for visiting the wine lands, around Somerset West/stellenbosh. Clean , safe hotel with lovely staff and beautiful gardens. Shopping mall across the rd . , would recommend . 👍😊. Swimming pool not heated!!!! Just jump inMore

Thank fergie2612
Response from lordcharles9, General Manager at NH Cape Town The Lord CharlesResponded 3 November 2017

Dear Fergie Thank you for your lovely review about our clean, safe hotel with lovely staff and beautiful gardens. Thank you for also mentioning the fun leisure activities around the hotel like wine lands, Stellenbosch and shopping malls. We wish to welcome you back soon...More

Reviewed 25 October 2017

I had a couple of clients flying down and we needed to hire a meeting room for the day. From preparing the room to their friendly staff and scrumptious meals it was the perfect venue for our meeting. Great value for money. I will definitely...More

Thank Robert S
Response from lordcharles9, General Manager at NH Cape Town The Lord CharlesResponded 30 October 2017

Dear Robert We are so happy to hear that you enjoyed your time at our establishment. Thank you for mentioning our friendly staff, scrumptious meals and perfect venue. We look forward to welcoming you and your clients back for another great NH experience. Warmest regards...More

Reviewed 25 October 2017 via mobile

Spent a few nights here over two weeks for business. We were 4 colleagues who came together, two from India and two local. This hotel has lost me (and my colleagues) as a customer because of a disagreement over a bottle of water, which shouldn't...More

Thank ElmienSA
Response from lordcharles9, General Manager at NH Cape Town The Lord CharlesResponded 30 October 2017

Dear ElmienSA Thank you so much for taking the valuable time to give us your constructive feedback. As per discussed in our email, we would love to welcome you back to our hotel to experience the true NH Hospitality. Warmest regards Daniel Méndez Hotel Director

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13456771
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Airport Transportation
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Tennis Court
Bar/Lounge
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$99 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (188)
Room & Suite (122)
Dining (61)
Pool & Beach (26)
Hotel & Grounds (197)
Business Centre & Event Rooms (7)
Bathroom (5)
Questions & Answers
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Sonia B
6 April 2017|
Answer
Response from lordcharles9 | Property representative |
Good Day, Our restaurants are open to the public as well so you do not have to be a in-house guest to have lunch or tea in our restaurants. We do have a wheelchair available to transport you from your vehicle to the... More
0
Votes
johan g
4 December 2016|
AnswerShow all 2 answers
Response from lordcharles9 | Property representative |
Dear Johan, We unfortunatly only have a Christmas lunch on offer however we are already fully booked for the event. We do have waiting-list if you are still interested. You can request via our website and one of our... More
0
Votes
niqhame
9 March 2015|
AnswerShow all 2 answers
Response from Travell0cal | Reviewed this property |
R 1800 for a standard room. R 2000 for a Superior room and R 2700 for a junior suite.
0
Votes
Room Tips
"First floor rooms have excellent views of the local mountains"
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"Rooms in the 2nd floor are all excellent"
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"Ground floor rooms have a sliding door with a little table and chairs outside. The rooms above us had no..."
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"As close as possible from reception as the corridors are extremely long"
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