Before covid my experiences at the Haven where already excellent. During my last visit my expectations have been exceeded. As all hotels have gone through tough times to keep their standards high, the Haven succeded to improve their service. Rooms did get an upgrade. The wooden floors have a luxurious appearance. Our room was cleaned by Nanda. He did good job to provide clean towels every day and clean everything on time in the morning. At frontdesk the service is genuine friendly. All requests are handled efficiently. Before a problem might come up Whulan, Adhi and Ryan already offer a solution to make your stay at the Haven without anything to worry about. The restaurant Sabeen is open 24 hours. It is a good place to start your day with a large breakfast. The variety of different food is impressive. Also for dinner I like to recommend Sabeen. Live music to entertain you while having a delicious meal. All served by friendly staff like there are Ayuh, Desi, Endang and Kartika. I am already looking forward to my next holiday in Bali, I certainly will come back later this year.…
The overall experience is great! I booked mine through booking.com and didn’t realise I needed to indicate whether I wanted a double twin bed or queen bed, which I preferred. I was lucky enough that there’s a spare room with a queen bed on the second day and the manager, Ahdi, kindly arranged that for me.
Poor management with over worked stressed staff is a bad combination for a hotel’s operations. Misleading photos on the hotel website . Nowhere near the beach . Poor and inconsistent breakfast . Have to request things multiple times . A very bumpy Bali experience . I wouldn’t return to the haven . Can’t use your credit cards if your pins more than 6 digits . Weird !!!
What a wonderful stay we had. We stayed for 2 weeks in a 1 bedroom apartment which was huge. Staff from the 1st day till the last were ALL accommodating. super helpful and so friendly which made our stay at The Haven memorable. Remembering ours names made us feel so special. Buffet breakfast was appealing with so much on offer from western to Asian dishes. The afternoon complimentary tea was a special touch which we frequented often. 3 pools surrounded by lush landscape gardens was so appealing, pool deck chairs to relax and unwind. I would highly recommend staying at The Haven
We had group check-in at The Haven for business meetings for 4 days in March 2023. We stayed in Haven Suite 2. The room was big, clean, and comfortable. The coffee break and food for lunch were delicious.
I arrived late one evening to my room, which had been specifically asked to have a great view from the balcony. Alas it viewed the side wall of the lift shaft, room 3001, and had a very disappointing view. As I was here for 12 nights I thought I would try to be moved. No joy before I unpacked the essentials so went to bed. The next morning I enjoyed a great breakfast and headed to reception, where I met Adhi, Guest Service Manager. You could not meet a more cheerful, kind, happy man, and he promised me he would try his best to sort this issue out. He asked me to go back to my room and await a phone call, I expected this could be just a way to move me on from reception counter and have me await ages for this call. BUT in 5 minutes he called to say he found a room and came immediately to escort me to inspect it. It was PERFECT, room 4018 with a stunning view high above the pool. I cannot praise Adhi enough for his customer care and resolving my issue so quickly, thank you so much. This is not only a hotel that cares and looks after its customers but is really comfortable with beautiful pools and stunning gardens. Plus ALL the staff greet you every time the see you making you feel really special.…
Very amazing , i love the food, i love the all staff, sugi, pardita they was little crazy. I feel like a family here, they served it very well more over they are very friendly. Very conformable places
Well .. I checked in 4th March 23 not knowing WHAT to expect .. am pleasantly surprised.. was given what is called a JUNIOR SUITE which seemed " good value for money " to me . Its large , clean and everything works perfectly of course but what's nice is the placement of everything .. from the bed to the basins showers etc etc ..all thoughtfully done and planned so as to be customer friendly. Kudos . The service so far ( this is my third day ) has been outstanding. From the driver who picked me up at the airport ( advisable to ask the hotel to send you their car if you're a first time BALI visitor ) , to the reception staff , to the room service and restaurant service staff ..always smiling always cheerful .. all of them professional yet warm and polite with that sorely required human touch which I've seen lacking at so many hotels worldwide.. truly a blessing to be treated so warmly . I'm going to be here 5 days more . Oh yes .. did I mention ?? The breakfast buffet is extremely satisfying..varied to suit almost any palate it caters to all tastes and the flavours are international as well as local if you so desire . I'll update this write up once more on checkout though I doubt it can get any better .. they're already 5 star in my book on most counts .. the pool looks georgeous and I'll try that too tomorrow . I'd recommend a stay here without any hesitation. The location is about as central as you could desire with everything from restaurants to beaches ..clubs to bars all within a ten minute stroll . What more could one ask for ? Thank you HAVEN for helping make my first ever BALI trip such a memorable one.…
Beautiful property. Central to great shopping & restaurants. Staff are lovely. Rooms are spotless. Breakfast was lovely. Great amenities and pools. Friendly people everywhere. We had a one bedroom pool view with a big daybed on the balcony.
I have been staying at the Haven for around the last 8 years off and on. The staff are friendly and the food is nice. Rooms are generally in good condition. Situated with walking distance to 66 beach. And it is the best of both worlds for location if you want to go upmarket you can go further up in Seminyak or go down to Kuta if you're on a strict budget. I will be coming back. Thanks Haven
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