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Motel 6 Bernalillo

Traveller (19)
Room & Suite (19)

About

Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Free Parking
Non-Smoking Hotel
Public Wifi
Wheelchair Access
Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Budget
HOTEL CLASS

Location

Full view
Contact
210 N Hill Rd (I-25 Exit 242), Bernalillo, NM 87004-5960
Getting there
Albuquerque Intl Airport32 km
Santa Fe Airport52 km
See all nearby hotels
56Reviews
49Photos
1Q+A
17Room tips
Traveller rating
  • 13
  • 11
  • 7
  • 8
  • 17
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Popular mentions
This year I took my Spring Break in NM. I have friends in Bernalillo and they were fascinated to move to NM for their retirement years. Not only they live close to this hotel but, this hotel provided me with the perfect location where I was able to sleep well and commute to do
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Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 Bernalillo
Responded 3 Oct 2018
Dear guest, It is good to hear that you experienced a nice stay at our Motel and that you were happy with the service provided. We would love to be your hotel of choice here for future visits. Best Regards, Customer Care Team
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The hotel room was nicely appointed and clean. We were there for 3 nights and the housekeeping is only required to change towels and remove garbage. Shower was good. No breakfast but have refrigerator and microwave
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Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 Bernalillo
Responded 1 May 2018
Dear guest, We're truly disappointed that you had such a poor impression of our motel, and we apologize sincerely. We will discuss your review together as a team, and we'll ensure that the necessary procedures and training are implemented to ensure that such issues don't arise again. Thank you for your comments, we appreciate them and will use them constructively to improve our motel. Best Regards, Customer Care Team
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Rented 3 room's for a family wedding arrived at 3 am room was awful no working heater in December mind you called front desk the man was very rude asked to be moved was moved to the third floor disgusting bed had not been made cloths still in the room bathroom not cleaned
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Response from 6Team, Brand Experience Team Member at Motel 6 Bernalillo
Responded 15 Dec 2017
Angela, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in carrying on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment, and as such, we apologize. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason, we apologize for the disappointment you describe with the expectations of amenities. We invite you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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What a dump with horrible customer service! Heater not working in one room requested another after being told i'd have to pay for another room and front desk clerk calling us a punk. Get up to the second room and there is urine in the toilet and a bar of soap left in the shower
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Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 Bernalillo
Responded 14 Dec 2017
We pride ourselves on providing wonderful hospitality and an excellent and professional level of service to our guests at all times, so our team is immensely disappointed with your review. We hope that you will visit us again and that there will be no lapse in the service that we provide for your next stay. We are sorry that your stay here did not reflect the usual wonderful stay that our guests have; thank you for your feedback. Best Regards, Customer Care Team
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I would never recommend this hotel to anyone. The front desk staff that works during the day and maids are the rudest and most unprofessional bunch of people I have ever encountered. The ones who clean the rooms are covered in tattoos all over them and rough in their demeanor.
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Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 Bernalillo
Responded 5 Oct 2017
Dear Guest, thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for any rudeness that was aimed towards you, and we are sorry that you did not have a wonderful impression of our service. I am disappointed to hear that our housekeeping standards didn't meet your expectations. This critical feedback will be used in training our staff. Thank you for staying with us, we would love to welcome you back for a better stay in the near future. Best Regards, Customer Care Team
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All photosTravellerRoom & Suite
Rooms were much improved, airy, clean and comfortable
These are actual pictures of our room 302. Its pretty isn't it?
These are actual pictures of our room 302. Its pretty isn't it?
These are actual pictures of our room 302. Its pretty isn't it?
These are actual pictures of our room 302. Its pretty isn't it?
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Since being manager, I have worked very hard at taking care of the hotel and am using all tools to make each guest stay great. Every week a new routine; just this week we are shampooing all rooms and continuing our deep cleaning to better take care of each guest. I hope you enjoy your stay. If you have any questions, feel free to contact me at the hotel. The number is (505)771-7000. Thank you for your questions.
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"Front rooms (facing West) on any floor are quieter, facing away from Hwy 25."
"Top floors are quietest."
"Overpriced compared tothe Motel 6 chain"
"Facing west looks out over the Rio Grand river valley. I suggest this. Looking east faces the interstate which could be in the motel backyard. Beyond the interstate are the mountains in the distance."
"Ask for a room with the sofa...these are pretty nice."
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PRICE RANGE
US$52 - US$60 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew MexicoBernalillo
NUMBER OF ROOMS
57
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