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See all 4 hotels in Bernalillo

Holiday Inn Express Alburquerque N - Bernalillo

178 reviews
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Traveller (13)
Room & Suite (22)
Dining (7)
Overview
  • Excellent41%
  • Very good37%
  • Average10%
  • Poor5%
  • Terrible7%
Travellers talk about
“front desk”(31 reviews)
“bath body works”(2 reviews)
“cinnamon rolls”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (178)Write a Review
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66
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70
66
18
10
14
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All reviewsfront deskbath body workscinnamon rollssmall fitness roomafter hours on the roadthe breakfast areadays innpancake machinenice hotelthe hotel is conveniently locatedhot tubfitness centernorth sidenice breakfastlaundry roombed was very comfortablewould stay here again
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1 - 5 of 178 reviews
Reviewed 29 November 2017 via mobile

I don't understand all the negative reviews...staff very friendly..check in easy..room was spacious and clean...breakfast was very tasty with a large assortment of items...would definitely stay here again

Thank Onionguy
Hotel's Favourite
Reviewed 16 September 2017 via mobile

All the staff are friendly and helpful. The entire hotel is very clean. They offer a nice breakfast. The price is right and they are located close to some nice restaurants. Easy access to the freeway.

Thank DonnaP4428
Reviewed 17 November 2017 via mobile

Manager John Michael was in office talking to another staff member about personal affairs. Disgusting and unprofessional. Please keep your personal information to yourself. Hotel was nice except for roach in bathroom.More

Thank unme4life
Response from John- Michael V, General Manager at Holiday Inn Express Alburquerque N - BernalilloResponded 19 November 2017

Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction...More

Reviewed 4 November 2017

I have stayed at several Holiday Inn Express Hotels, all of them very nice so I didn't think twice about booking here. This one was nothing like the others. As soon as I drove up I was disappointed. It looks nothing like the photos, it's...More

Thank mlowen73
Response from IHGService, Guest Relations Manager at Holiday Inn Express Alburquerque N - BernalilloResponded 18 November 2017

Dear mlowen73, Thank you for your recent stay with us and reviewing our property. I am deeply sorry for the shortfalls you have experienced with the room you received and the facilities we have to offer. I am also sorry for the challenges you had...More

Reviewed 24 October 2017

BEWARE of THEFT at This Location My wife and I are out $500.00 Keep a Close EYE on your CREDIT CARDS... They Come after you Money After You Leave... They Even Called the Police on me while I was trying to get our Money Back...More

Thank Gary M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Alburquerque N - BernalilloResponded 7 November 2017

Hi Gary M, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay including your claims of having incurred additional charges. We apologize for any inconvenience...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Pool
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$90 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$90 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (22)
Dining (7)
Pool & Beach (3)
Hotel & Grounds (28)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Keep driving"
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"Stay away from the pool area."
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"Not by elevator or ice machine."
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"Avoid rooms near the ice machine"
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