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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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1,013 Reviews from our TripAdvisor Community

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Showing 1,001: English reviews
Las Cruces, New Mexico
Reviewed 3 weeks ago

I lived in Las Cruces, NM for 5 years. Not once did I hear of Hotel E until I started planning my wedding that included about 50 out of town guests. My first visit to the hotel was really amazing, the Spanish style was beautiful and the outdoor by the pool area made me feel like I was at a...

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Helpful?
2Thank Christy B
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Christy B, I would like to start off by congratulating you on your marriage and say thank you for choosing Hotel Encanto as your destination hotel! Although it appears that your experience from the beginning was less than exceptional, I am so proud and happy to hear that Jon Tapia was able to turn it around into an unforgettable...

Reviewed 3 weeks ago

The hotel is a bit older but really nice and up to date on the inside. They had fresh cookies and water waiting at check in. Receptionist was super nice and helpful. We had forgotten some stuff at home and receptionist told where the closet Walgreens was at and how to get there. Recommended some local places to shop and...

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Helpful?
Thank foodiemama15
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear foodiemama15, Thank you for sharing your experience you had during your visit at Hotel Encanto. We are pleased to hear you enjoyed our cookies and water during your check in and also the service you received from the Front Desk. I apologize you had a room that had two beds instead of one, as you were expecting. We appreciate...

Minot, North Dakota
Reviewed 4 weeks ago

We stayed for 3 days at Hotel Encanto. What a wonderful hotel. Clean room, beautiful outdoor pool and fun bar. We really enjoyed our stay! The front desk staff were great and the housekeeping staff did an awesome job.

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Helpful?
Thank Amy M
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Amy M, We appreciate you taking the time to share your 3 day experience with our fellow Trip Advisor readers. We are definitely pleased to hear that your stay was exceptional and you received great service from our Front Desk and Housekeeping team. We hope to have you as our guest again soon and to have earned the opportunity...

Albuquerque, New Mexico
Reviewed 4 weeks ago

This hotel is amazing. It has character and sophisticated charm. The service is admirable throughout. The staff is attentive and seem to enjoy being there almost as much as you. And a highlight was working with Movado Massage & Salon. They did makeup and hair for our daughters for a wedding show and it was flawless, perfect. Again, though, the...

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Helpful?
Thank Stacy B
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Stacy B, We appreciate and value you taking the time to share your experience with not only our property but with Movado Massage & Salon Spa too! We will share your kind comments with our team in the salon but more importantly we thank you for mentioning the service you received and for rating it as 5 stars. We...

Seattle, Washington
Reviewed 4 weeks ago via mobile

This place was great. There's lots of old school Catholic decor throughout the lobby that is very appealing to the eye. It was quiet when we were there with lots of places to have a quiet conversation. The gift shop has a great selection of New Mexico stuff. The room is decorated in very New Mexico fashion. Wifi was atrocious....

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Helpful?
Thank mainereason
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear mainereason, Thank you for taking the time to share your experience with us here at Hotel Encanto. I am pleased to hear you and your father enjoyed your overall stay but am disappointed you experienced some inconveniences. Please allow me to mention that since your recent visit we have had a significant upgrade to our wifi that has substantially...

Reviewed 21 February 2017 via mobile

Overall this is a very nice hotel. The staff was friendly and the room clean. Unfortunately our room's heating/cooling system did not work properly. We had to open the window to cool it off. The only other complaint was a room service tray with half eaten food had been placed outside our room by another guest. That tray stayed there...

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Helpful?
1Thank Louise C
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Louise C, Thank you for taking the time to share your recent experience here at Hotel Encanto. I am disappointed to hear you encountered an inconvenience with your A/C and with the room service tray. I would like to speak with you directly to discuss these issues if you would please call me at 575-532-4208. I look forward to...

Worthington, Minnesota
Reviewed 21 February 2017

Property looking a little rough around the edges since our last stay. Room thermometer and coffee maker kaput. Wall paper peeling. Sink faucet in need of repair. Owners need to come to the party with some TLC.

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2Thank kimgtravel
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear kimgtravel, Thank you for sharing your thoughts from your recent stay here at Hotel Encanto although it was less than exceptional. I am concerned about the issues you mentioned and I would like to speak with you directly so we can address these issues immediately. Please call me at 575-532-4208 at your convenience and I hope to hear from...

Reviewed 20 February 2017 via mobile

Great location just off hwy 25. Rooms have big city views, sunset and city lights. Across from large mall with cinemaplex. Lobby was really lovely-this was such a great alternative to all the chain hotels. Restaurant onsite but we fid not eat there. Reception staff, Nicolette in particular, were excellent. We had a corner king room that was spacious and...

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Helpful?
Thank Angie N
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Angie N, Thank you for sharing your recent stay with our fellow Trip Advisor readers and for mentioning Nicolette from the front desk regarding the service you received from her. We hope you choose our property again the next time you are in Las Cruces and that you are able to enjoy our outlets as well.

Clearfield, Pennsylvania
Reviewed 16 February 2017

We came to visit our friends daughter who is attending New Mexico State and it was suggested to say at the Encanto de Las Cruces. I am glad she did. It is such a warm and inviting hotel. The guest services gal was so friendly and offered some great advise. In fact the entire hotel staff couldn't have been more...

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Helpful?
Thank debfannin
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear debfannin, Thank you for taking the time to share your experience here at Hotel Encanto and for rating it as 5 stars. We appreciate you mentioning the exceptional service you received from our staff and that you enjoyed your room and our outlets. We hope to have you as our guest again soon!

Las Cruces, New Mexico
Reviewed 14 February 2017

The service was beyond great! First, I would like to thank Jessie and John for helping me select the ballroom colors, setup, and breathtaking main table back drop. The ballroom looked like a dream come true! I felt I was in a fairytale ballroom. When my daughter walked into the ballroom , her jaw was widely open of disbelief of...

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Helpful?
Thank anachelpaty
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear anachelpaty, We are so happy that your daughter had a night to remember forever during her Quince! Jessie, Jon and the entire catering department pour their heart and souls in to creating memorable and extraordinary celebrations for all to enjoy. Lastly, thank you for sharing your experience for others to read!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: RM553 - RM717 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing west have the best view by far, but are the noisiest because of the pool”
  • This is what passes for a
 of 5 bubbles sanrico, 27 Mar 2017 | Read review
“If you need a refrigerator, request one for $10.00.”
 of 5 bubbles 607DawnM607, 25 Mar 2017 | Read review
“High floor with review to the west away from the mall was great.”
 of 5 bubbles RockingRobin78704, 22 Mar 2017 | Read review
“The rooms by the pool are the same but really nice for kids having the private patio area.”
 of 5 bubbles 115christyb, 7 Mar 2017 | Read review
“When you stay 3 or more nights you get a 30% discount.”
 of 5 bubbles 465amym, 28 Feb 2017 | Read review
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