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Holiday Inn Express Portales

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Holiday Inn Express Portales
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
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Boise, Idaho
Reviewed 1 week ago via mobile

This is an older hotel getting a facelift. Our room was on the 3 rd floor, the top floor. The floor and walls were torn up and it was obviously being worked on, but we didn't see any workers (only there one night). Room was redone and was very nice and clean. Bed was comfortable with selection of pillows. Bathroom...

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Helpful?
1Thank amytxus
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear amytxus, Thank you for taking the time to leave us some feedback on our construction, we greatly appreciate it. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Thank you, Chrisula...

Denver, Colorado
Reviewed 1 week ago

Hotel is being newly renovated to ensure that you have access to great lighting in the room, many USB and electrical outlets, new room accommodations, Keurig coffee maker, etc. Front Desk, Chimere Fields, provided me daily service that exceeds most hotels. She is professional, polite, and total guest-oriented. Chimere is an asset to the hotel. Breakfast is expanded with many...

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Helpful?
1Thank NeilRocks
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear NeilRocks, We are extremely pleased to hear that you enjoyed some of the features of our new remodeled rooms. I will make sure to pass your kind words onto our Front Desk Staff and especially Chimere. We look forward to seeing you again next time your travels bring you to Portales, NM. Thank you, Chrisula Webb

Chicago, Illinois
Reviewed 25 August 2016

I have stayed here a number of times over the years when my business travel brings me to Cannon AFB. The location is close to the base making access very easy. I enjoy this location since it is always very clean, staff is very pleasant and it is a fairly newer hotel so the condition is very good as well....

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Thank Bruce G
Reviewed 11 August 2016 via mobile

Reasonable price rooms, clean, quite room. Very friendly employees. Room was nice and large. Good breakfast everyday. Nice pool and hot tub. OK exercise room. On the edge of town. Very quite location.

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Thank Wayne P
Charleston, South Carolina
Reviewed 24 June 2016

I would like to thank the staff at the Holiday Inn in Portales, NM for accommodating our family. Through the an entire month, family members were able to set up reservations easily. The staff was friendly and kind at all times. The breakfast was good and the dining area was clean. Housekeeping did a good job at making sure we...

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Helpful?
Thank savfam843
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear svfam843, We are extremely pleased to hear that we met your expectations. I will make sure to pass your kind word on to the staff. We look forward to seeing you all again next time you are in Portales, NM. Chrisula Webb, General Manager

Albuquerque, New Mexico
Reviewed 23 June 2016

This property is very clean and welcoming. The staff is very friendly and helpful. The rooms are set up for three people and we had four. The staff was more than accommodating when I asked for more towels every day. The only hiccup, Housekeeping did not clean our room one day of our three night stay. It wasn't a problem...

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Helpful?
Thank Lynnae B
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear Lynnae B, Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay at our property, and highly appreciate the feedback you provided us with so that we can continue to improve our service. We hope to see you again in the future.

Albuquerque, United States
Reviewed 20 June 2016 via mobile

Eazy check in, plenty of parking, helpful staff. Provides WiFi. Morning breakfast was good, dining room in need of some repairs though. Hotel is darn near everything in town, even found a close car wash to clean up the car.

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Helpful?
Thank Joseph W
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear Joseph W. We are pleased to hear that you enjoyed your time with us. See you all next time you are in POrtales, NM. Chrisula Webb, General Manager

Hummelstown, Pennsylvania, United States
Reviewed 23 May 2016 via mobile

I returned for another business trip to Portales. I had a very pleasant stay at the Holiday Inn Express. The staff was super helpful and my colleagues and I had a great opportunity to do very meaningful work in partnership with the nearby university.

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Thank jpetula
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear jpetula, I was pleased reading your nice comments about the hotel and staff at the Holiday Inn Express, Portales NM. We are excited that you enjoyed your stay and hope to see you all again. Best Regards, Chrisula Webb General Manger

Reviewed 17 April 2016

Room needed a good cleaning. Cleaning staff needs training. Cleaned our room first day and left no towels in our room. Caught the ladies down the hall and was able to get towels however not sure they understood as there was lots of pointing to get message across since there was a language barrier. However they were very nice. Not...

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Helpful?
Thank Kathy D
Chrisula W, Manager at Holiday Inn Express Portales, responded to this review

Kathy D, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

Littleton, Colorado
Reviewed 16 April 2016

Clean room and comfortable but I have traveled many locations stayed in several hotels of this quality and this location gouges you by 35%, Choices are limited in Portales and they take full advantage of your wallet.

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Helpful?
Thank Lurch1952
Chrisula W, Manager at Holiday Inn Express Portales, responded to this review

Lurch1952, Thank you for taking the time to leave us a review. We hope to see you again next time you are in town.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport. ... more   less 

Additional Information about Holiday Inn Express Portales

Address: 1901 West 2nd Street, Portales, NM 88130
Region: United States > New Mexico > Portales
Price Range: RM511 - RM764 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Portales staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room on backside if Hoyle as we never heard the train at all.”
 of 5 bubbles kathydE6930CV, 17 Apr 2016 | Read review
“Rooms as far from the railroad tracks are better. Also, lots of late weekend traffic. Lobby noise infiltrates first floor rooms.”
 of 5 bubbles jpetula, 21 Jan 2016 | Read review
“We had an end room on the first floor across from the pool which made it extremely convenient!”
 of 5 bubbles jsimmonsfox, 12 Jun 2015 | Read review
“Be as nice as you would like to be treated.”
 of 5 bubbles MMorgan2571, 7 Jun 2015 | Read review
“Request side away from highway”
 of 5 bubbles TexasTravelers55, 26 May 2015 | Read review
5 of 5