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All reviewscinnamon bunsworking the breakfast areanext morningthe shower water pressureturkey sausagedarien lakebreakfast attendantconvenient hotelroom was cleansized bedyogurtfront desk staffhotel roomstaff was friendlycomfort innbatavia downsscott
Kaylinn at the front desk exemplifies customer service. We asked for a king sized bed got 2 fulls (?). Pool heater broken. Weird shower temperature control. Heater worked but wasn't efficient. Great pillows. Breakfast was a good mixture of food, coffee was hot and strong.More
Thank Rene M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 17 February 2018
Hello from the Holiday Inn Express and Suites Batavia - Darien Lake, we're glad to have hosted your stay! I'm pleased to know that you found our pillows and breakfast choices to your liking. On the other hand, I'm sorry for the inconvenience...More
Stopped here on our way to upper eastern NY. We did not have a reservation so most likely paid a little more than if we'd booked ahead of time. This must be a popular recreational area and a stop over for those heading to the...More
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 11 July 2017
Thank you so much for choosing the Holiday Inn Express for your stay in Batavia and for taking the time to write a review.
I am so happy to hear that you enjoyed your visit and hope that we see you again the next time...More
Visited this hotel . it was ok a couple problems with a few rooms with a drain problem and a heater problem our third room was perfect very clean sleep quality was great shower pressure woas good couldn't hear the thruway traffic. but heard the...More
Pretty much have the same comments as others have noted. The carpet felt a bit 'unclean' and didn't feel comfortable walking barefoot on them. My bed was freshly made and felt decent to sleep on, but the linen were old and beige-ish.
Staff was decent...More
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 6 December 2017
Thank you for staying with us and for taking the time to share your experience.
I was sorry to hear about your housekeeping concerns for the hotel, particularly regarding the carpets, as they were recently professionally cleaned. We will certainly use your feedback to help...More
This hotel needs some TLC. The carpets are stained and scuffed. My bathroom looked like it was old and battered with the tarnished mirror and stained tub. The staff was not friendly at all. Asked for a wake up call and never received it. For...More
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded 25 September 2017
Thank you for taking the time to leave a review of your experience.
Please accept my apology for the unacceptable conditions that you encountered. We will be using your feedback to help us to better serve our guests now and in the future.
Hi Fai B.
Congratulations on your wedding! At this time the hotel does not have a shuttle. There are several car services in the Batavia/Rochester/Buffalo area which may be able assist with this service however.