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Quality Inn & Suites Palm Island Indoor Waterpark

Booking.comUS$77*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Quality Inn & Suites Palm Island Indoor Waterpark
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375 Reviews from our TripAdvisor Community

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Showing 374: English reviews
Start your review of Quality Inn & Suites Palm Island Indoor Waterpark
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Syracuse, New York
Reviewed 5 days ago NEW

I was nervous about staying because of reading the mixed reviews but wanted to go to the water park. We ended up staying and I am so glad we did! Darryl at the FD had a line of people checking in, but helped each person and kept the line moving. Great job! Our room was nice, a little out dated...

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Helpful?
Thank Butano8627
Summerfield, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 24 June 2016

I have stayed in this facility many times , always satisfied. Name change did not effect the friendly service. Front desk morning, noon and night rovide excellent service. Well trained on being friendly and knowledgeable in ttheir job.

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Helpful?
Thank Bill K
About Hotel's Favourite Review
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much for your kind review! I will be sure to pass your compliments on to our Front Desk staff. I hope you will continue to stay with us many more times in the future!

Reviewed 3 weeks ago via mobile

This hotel was not only old and outdated but it was also seemingly falling apart at the cracks. The hotel was cold and the elevator was cold and disgustingly dirty. The hallway and room was musty and cold. The heat was so loud every time it came on in the night we woke up. It was probably one of the...

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Thank Leslayyrenee
Niagara Falls, New York
Reviewed 20 March 2017

We spent the weekend here as a nice little winter escape. The water park was great for the kids - they didn't want to leave. The hotel was nice also. We had a problem where the heat in our room wasn't working - actually blowing cold air. We stopped at the front desk and they immediately moved us to a...

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Thank kmur218
Batavia, New York
Reviewed 19 March 2017

our 5 year old son says " I rate waterpark at 1 million stars also they have winter carnival. he enjoy both. be sure to check the hours on their website carefully or call. it's changes based on day and time of year.

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Thank serenarichardson52
Syracuse, New York
Reviewed 13 March 2017 via mobile

My kids enjoyed themselves at the indoor water park. It was cold outside. Definitely something to do with the kids and not expensive. Ordering pizza and wings from Oasis (hotel restaurant)was a plus and the hotel staff was friendly and accommodating.

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Thank Shalonda M
Reviewed 11 March 2017 via mobile

This indoor water park is awesome I hope I can come again I love it there i will come again I will bring more people with me next time I wish I could come there every day I had a lot of fun my children will love it

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Thank melissarorick
Reviewed 10 March 2017 via mobile

Fun stay and nice hotel, nice room, nice customer service. Water park was closed but still a nice getaway in the midst of an emergency power outage at home. Will definitely come back to try out the water park

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Thank Lynda A
Seneca Falls, New York
Reviewed 2 March 2017

I took my kids and one of their friends for 2 days. They had a great time and said they would like to go again. It is not very big, but it kept them entertained the entire time. Their ages are 9, 11 and 12.

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Thank mvirgo124
Kendall, New York
Reviewed 1 March 2017

Vomit in the elevator. Outdated decor that smelled of smoke. Rundown rooms that need fixing (the sink didn't even work). We had a sick kid who didn't make it to the bathroom. It took housekeeping over an hour to get up to the room (they had ONE housekeeper on staff during a weekend of February break!!!). When they did arrive,...

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Helpful?
Thank yaya2930

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: RM331 - RM696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Suites”
serenarichardson52, 19 Mar 2017 | Read review
“we stayed near the water park for convience”
942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
225katharinef, 17 Sep 2016 | Read review
“None of them”
BIGAC44, 24 Aug 2016 | Read review
5 of 5
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US$77* /night
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Prices are for 1 room, 2 adults
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