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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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365 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Palm Island Indoor Waterpark
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Showing 365: English reviews
Mechanicsville, Virginia
Reviewed 5 May 2015 via mobile

My Granddaughter and I stayed there April 23 to April 27, 2015.We used the water park on Friday and again on Sunday. FRIDAY it was pretty clean. On Sunday we were in the pool with the basketball hoop and I kept coming across clumps of long hair. There is also chewing gum stuck to the grates on the bottom of...

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Helpful?
1Thank karensgough
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Karen, I am truly sorry to hear that your stay did not meet your expectations. I can assure you that we do not take concerns like this lightly. I will be personally inspecting the room you stayed in, and I will certainly do everything in my power to ensure that if any issues are found, they are addressed immediately. Thank...

Reviewed 3 May 2015 via mobile

Had fourteen birthday slumber party and water park girls enjoyed it. Rooms nice.front desk very pleasant and accomidating. The water park is small but clean and does the job. Great location to restaurants and stores if you needed ti grab anything. Several elevator to get you where you needed to go. Didnt eat there ordered pizza in . Girls loved...

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Helpful?
Thank tammic42
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I'm very glad to hear that everyone enjoyed themselves! Thank you so much for sharing your experience with us. We enjoy making occasions such as birthdays extra special, and hope you will return for another visit soon!

Niagara Falls, New York
Reviewed 5 April 2015

Took the kids there for an overnight and fun on the water park. The water park leaves a lot to be desired-makes sure to bring your own towels, they don't supply them but they sell them......One hot tub set-up with medium warm water....lots of foam floating on top, a small pool with a basketball backboard on the wall, one small...

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Helpful?
3Thank Spikegary
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

We appreciate your feedback. We do advertise ourselves as a smaller waterpark, and provide an affordable get-away for families with children who may be too small for some of the larger, more expensive waterparks. I am truly sorry however, that we did not meet your expectations, and would like to assure you that the issues with your room have been...

Sanborn, New York
Reviewed 4 April 2015

Great place to stay, much fun for children and adults as well. We arrived around noon the day of check-in. Our room was ready for us early. Hit the indoor pool area right away! We all had a great time. Good food, nice atmosphere, and reasonably priced. We are looking forward to our next time to go.

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Helpful?
Thank bobpotj
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I'm very glad to hear that we were able to help make your grandson's birthday special! We do our best to ensure an exceptional stay for all of our guests. We are certainly looking forward to your next visit as well!

Syracuse, New York
Reviewed 4 April 2015

The hotel part was great and my daughters loved the waterpark. The only part was my daughter was the first one in the one water area one morning and there were clumps of hair floating in the water. I had noticed the clumps of hair the day before and thought they would have been cleaned out before the next day....

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Helpful?
Thank asochia9
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review! I will certainly see to it that your concerns are addressed with the waterpark staff. We always appreciate feedback, so we know where we can improve. I'm so glad to hear though, that your family had such a fun time, and hope we will see you again very soon!

Upstate NY
Reviewed 3 April 2015

We stayed 3/30/15. We arrived early afternoon and could check in! My granddaughter (8) was very hesitant to even look in the park area. But when we suited up she got excited and I was grateful when they closed at 8 pm. I was so surprised when she wanted to go down the water slide and the expression on her...

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Helpful?
Thank funinthesun03_11
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

I'm so glad to hear that your family had such a great time at the waterpark, and that you found our rooms comfortable. I hope you will be back again very soon for some more fun!

Wheatfield, New York
Reviewed 29 March 2015 via mobile

Found an amazing deal on groupon for this place (hope they have the deal again) and it was such a great time! We had an overnight stay, and the room was really nice and clean. Everything we needed was there. We could use the waterpark passes the day of and the next day which is wonderful. Even after checkout. My...

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Helpful?
Thank Jrm2208
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much! We are so pleased to hear that your whole family enjoyed their time here. We strive to create an enjoyable environment for all of our guests, so it's always nice to hear that our hard work has helped make such a fun experience for someone.We certainly hope we will see you again very soon!

Reviewed 17 March 2015

Arrived early and was able to wait for room in the waterpark. There are no towels for you to use so bring your own or you can buy them in the little pool store for $1.25. Seems too many dishonest people were taking them home. They called to tell us our room was ready and they were very big in...

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Helpful?
1Thank momand5kids
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review. We were disapointed as well that we had to stop providing towels for our waterpark guests, however, we hope that selling them at the low cost of $1.25 will show our guests that we are doing our best to accomodate their needs. Like many other waterparks, we do have to charge for a spectator pass,...

Niagara Falls, ON
Reviewed 16 March 2015

We purchased a Groupon getaway so we could have a fun activity with the kids during March Break... we chose this location because we had never been there before and locations in Ontario would be packed on March Break. The price was very affordable ($110 for a room with 2 beds & 4 waterpark passes). Our room was clean and...

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Helpful?
Thank LL44
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for completing a review of our property. We're very pleased to hear that you were able to take advantage of one of our deals, and that your kids had such a good time in the waterpark! We run various specials throughout the year, so please keep an eye out! We would love to have you back!

Erie, Pennsylvania
Reviewed 9 March 2015

We were very pleased with the entire staff at THE CLARION BATAVIA. They all did an outstanding job, and made us feel welcome. Siobhan Larkin deserves a special THANKS for helping coordinate our entire event. GREAT JOB! We are very satisfied customers and will be back for sure!

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Helpful?
1Thank Scott T
ParkRoadHospitality, Guest Relations Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your excellent review! I am so pleased that you enjoyed your event, and that our entire staff was able to help make it a success. We all look forward to working with you again in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: RM299 - RM602 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed near the water park for convience”
 of 5 bubbles 942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, 17 Sep 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, 24 Aug 2016 | Read review
“get a room in the corner of the hotel if traveling with lil ones”
 of 5 bubbles 334anjiem, 1 Aug 2016 | Read review
5 of 5