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BEST WESTERN PLUS Galleria Inn & Suites

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BEST WESTERN PLUS Galleria Inn & Suites
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433 Reviews from our TripAdvisor Community

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Showing 424: English reviews
Reviewed 23 February 2015

hotel is comfortable and service is very good - lobby area was wonderful for gathering with friends on same trip - rooms were comfy. Britney was at the desk and did an amazing job while we were there. Breakfast is definitely a plus and by car the hotel is close to downtown and to areas with dining and shopping options

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Helpful?
Thank rich p
Dharmesh P, Guest Relations Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We are so pleased to hear that you enjoyed your stay! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff, Brandy, who works hard to ensure that you feel welcomed like family. It is...

Port Colborne, Canada
Reviewed 22 February 2015

Chlorine in hot tub to high unable to use and to much 1 am noise. Call to keep noise down and I was told I am on it. It took another half and hour before the noise settled. I would go back but ask to be located in a different area.

Review collected in partnership with Best Western
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Thank Sue & Ron W
Cortland, United States
Reviewed 21 February 2015

The room was warm and very clean and adequate but hallways very frigid it must have been a 20 degree drop in temperature. The overnight desk clerk was very helpful and breakfast bar was very enjoyable with many different selections and a hostess that was very helpful.

Review collected in partnership with Best Western
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Thank Craig A
Reviewed 18 February 2015 via mobile

Room smells like smoke, have to close bathroom door to keep the smell out, mirror is cracked, iron and ironing board look to be twenty years old. Place is run down and there are better places near by for about the same price.....avoid it if you can

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1Thank Ted B
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On Behalf of Best Western I want to apologist for not meeting your expectations .Because we care about our guest I would like for you to contact me directly so we could redeem ourselves. Sincerely, Cliche Griffith Assistant General Manger

Mississauga
Reviewed 9 February 2015

The Hotel is super clean and the breakfast is ample. The attached Restaurant which the Hotel runs used to have great food. New management now run the restaurant and the food is sub standard. The supposed "home made" meatloaf was not fresh, fried and covered with ugly barbeque sauce. We asked about the Sunday Roast Beef special . Last time...

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1Thank MaryAnnMississauga
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Thank you for responding customer satisfaction is number one to us! We appreciate your comments .We look forward to seeing you in the near future. Sincerely, Cliche Griffith

Kitchener, Canada
Reviewed 21 January 2015

This review is long overdue. We stayed here for one night as we had an early flight the following day. After checking in we walked for what seemed like 5 minutes through a maze to find our room. Once in our room, the first thing we saw was a stained settee. If the hotel wasn't going to make an effort...

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2Thank love2travel_wmybabes
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

We appreciate your feedback and Thank you regarding our hotel. It is currently being remodeled status since then improvements have been made to our hotel. We would like to redeem ourselves and offer you a chance to return to our hotel to accommodate your specific needs .Please contact our Hotel and I will personally handle your reservation. Sincerely, Cliche Griffith

Reviewed 15 January 2015 via mobile

Oh where to start. I was originally assigned room 131, which is really small. I left to go get dinner, and when I came back the door would not open. It was not the key it was either the door or the frame. When I went to the desk they apologized, and told me I'm sorry I upgraded you in...

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Helpful?
3Thank Mogin1277
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On behalf of the Best Western I would like to analogize for your stay at our hotel. the room you we assigned to you had a safety lock on it. I would like to also apologize for the terrible upgrade you felt was not appropriate for you stay. I would like to redeem ourselves . Please contact the hotel directly...

Royal Oak, United States
Reviewed 2 January 2015

We pr-paid for 3 rooms at this hotel online during a trip from Michigan to Vermont on New Years Eve. It took the only employee present at hotel over 40 mins to check us in. She kept passing out either due to illness or drug use or both. Her hair was greasy and her general appearance was awful. She should...

Review collected in partnership with Best Western
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5Thank Chris L
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

On behalf of best western I would like to apologize for your stay at our hotel. Its is vital to our company to provide exceptional customer service. that particular night our employee was very ill and she was relived that night. Please give us one more chance to provide you with a great experience. Contact the hotel directly to make...

Barrie, Canada
Reviewed 30 December 2014

Decent price for a good, clean, decent hotel. Good location for shopping. Breakfast basic but ok. Would recommend at the price paid for a short stay in Buffalo. Rooms clean and ok size. Heating system can be noisy at times

Review collected in partnership with Best Western
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Thank JohnM097
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, We are pleased you enjoyed your stay. Our staff takes pride in Customer Service . Thank you for taking the time to complete a survey and to let us know about your stay. We hope you think of us the next time you are in the buffalo Galleria area Sincerely Cliche Griffith

Cleveland
Reviewed 11 December 2014

Stayed with a bus load of Cleveland Browns fans. Front desk was great, good breakfast, rooms were clean. I enjoyed the hot tub before heading to Orchard Park for the football game. Bar next door rocked.

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Thank lehooper
Dharmesh P, Manager at BEST WESTERN PLUS Galleria Inn & Suites, responded to this review

Dear Guest, We are pleased you enjoyed your stay. Our staff takes pride in Customer Service and it is rewarding to hear from guests. Thank you for taking the time to complete a survey and to let us know about your stay. We hope you think of us the next time you are in the Buffalo Area Sincerely, Cliche Griffith

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Updated in Spring 2011. Just seven minutes to the Galleria Mall and centrally located between three major malls (only 15 minutes away). Plus only five minutes to downtown Buffalo and The First Niagara Center. Fifteen minutes from Ralph Wilson Stadium. Swimming pool is seasonal; open Memorial Day to Labor Day, dates subject to change. No charge for parking; bus parking available. ... more   less 

Additional Information about BEST WESTERN PLUS Galleria Inn & Suites

Address: 601 Dingens St, Cheektowaga, NY 14206-2405
Region: United States > New York > Cheektowaga
Price Range: RM309 - RM702 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Galleria Inn & Suites 2.5*
Number of rooms: 110
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Also Known As:
Best Western Plus Galleria Inn And Suites
Best Western Plus Galleria Hotel Cheektowaga
Holiday Inn Express Cheektowaga
Holiday Inn Cheektowaga
Cheektowaga Holiday Inn
Hotel Style:
#2 Green Hotel in Cheektowaga
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more money and go to another hotel.”
 of 5 bubbles JazzyButtons, 28 Aug 2016 | Read review
“choose a different hotel”
 of 5 bubbles 44darcys, 22 Jul 2016 | Read review
“Even numbered ground floor rooms are away from the outside entries making less guest noise.”
 of 5 bubbles O1523DGkarenm, 15 Oct 2015 | Read review
“Get a room toward the front. This motel is very spread out.”
 of 5 bubbles Buckeyegal1234, 18 Sep 2015 | Read review
“Request bottom floor as are limited elevators”
 of 5 bubbles futureconsultant, 9 Jul 2015 | Read review
5 of 5