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Staff are exceptionally kind (surely because they are accustomed to apologizing to clients for consistently unacceptable situations.)
I raised many issues to the manager Sonia at checkout. She took full responsibility.
She stated the hotel would be renovated January 2018, and appropriately adjusted...More
1 Thank Rosebark
Response from Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - GoshenResponded 3 weeks ago
We thank you for your feedback and fair evaluation. We're disappointed your time with us was less than ideal. It's unfortunate our rooms didn't meet your expectations and that our furnishings and decor were showing some wear. We hold ourselves to a higher standard so...More
We asked for a quiet, no pet room. They put us on the top floor at the end. Very quiet, large room. Had a great nights sleep. Mattress and linens very comfortable. Pillows were new and I hope I can order some for home. Staff...More
Stayed for three night Room clean staff attentive breakfas well stocked and constantly replentished.We like Holiday Inn Express's breakfasts especially for the excellant cinnamon rolls and pancake machine. Only weak point- like most hotel breakfasts was thepowdered scrambled eggs.
No real weaknesses- very satisfied.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - GoshenResponded 4 weeks ago
I am delighted that you enjoyed your stay with us. I am particularly happy that you found our rooms clean and that you found our staff commendable. However, I really regret that the scrambled eggs left a negative impression. Your comments are highly...More
We stay here periodically to visit my uncle in Sugar Loaf. It's generally reliably clean and comfortable. We're big fans of the cinnamon rolls in the morning - it makes their complimentary breakfast stand out above similarly priced hotel chains. The pool and hot tub...More
The room was clean and the bed was comfortable. The pool area was in need of a good cleaning, and the rooms were a bit outdated - old carpet, etc. The pool was a great temperature, but the pool area was also in need of...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - GoshenResponded 19 September 2017
Thank you for staying with us and writing a review. We are glad to know that you enjoyed the room accommodations, staff service, and breakfast options during your stay. I do apologize that the overall condition at the hotel and pool cleanliness did...More
US$92 - US$210 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I don't think so, but you should call. Becareful staying at this hotel. Did you read my review? The hotel in Middletown is close by and has a wonderful staff,restaurant and room service. Call and ask for the manager.