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All reviewsduplex suitegathering areacharming place to stayshaker villagebreakfast was deliciousbed and breakfastsilver mapleyogurtgreat roomroom was clean and comfortablejiminy peaka wonderful stayhome away from homeeasy accessnew yorktanglewoodretreat
This is our second visit and this place continues to exceed our expectations. Jodi, the owner/innkeeper does it all- great breakfasts, keeping the fire going in the main room, treats throughout the day and shoveling when it snowed. She went above and beyond by upgrading...More
Thank A TripAdvisor Member
Response from SilverMapleFarm, Owner at Inn at Silver Maple FarmResponded 20 February 2018
Thank you so much for your visit, kind words, and five star review! It really means a lot to us and we are thrilled to know how much you enjoy spending your birthday here. Fortunately, the small leak from your toilet tank only needed a...More
What a wonderful, beautiful inn! Well appointed, extremely comfortable rooms with all the amenities. Incredible service by the friendliest innkeeper who prepared the most delicious breakfast every day. The gorgeous common room/ lobby was beautifully decorated for the holidays. Conveniently located near Jiminy Peak Ski...More
If you're visiting New York's Hudson River Valley and are looking to stay at an authentic country inn, the Inn at Silver Maple Farm is not the place for you. Jodie[-], the proprietor, runs an efficient B&B. Her establishment is not an "Inn". It's not...More
Thank Jim B
Response from SilverMapleFarm, Owner at Inn at Silver Maple FarmResponded 11 December 2017
Thank you very much for your four-star review! We are glad to know that you found the rooms clean, breakfast plentiful, and the food very well prepared! This high level of service is a point of pride. Within our industry (and common usage) there are...More
Truly a lovely retreat in the country! The place itself is pretty and comfortable, and I loved all the little extras like tea and cookies set out for later arrivals, and breakfasts made to order. My room was well-designed and comfy and had everything I...More
Lovely B&B. We stayed in the Pine suite, and it was charming. Fireplace, comfortable king bed on the second floor, soaker tub, interesting decor. Great breakfast. Hostess gave us a recommendation to go to a nearby Shaker Village, and we loved it!
Response from SilverMapleFarm | Property representative |
Whoa. A review of our records tell a very different story. This reservation was for one of only two remaining rooms for Labor Day weekend. It was made on Tuesday, and then canceled Friday evening of the holiday weekend... More
Whoa. A review of our records tell a very different story. This reservation was for one of only two remaining rooms for Labor Day weekend. It was made on Tuesday, and then canceled Friday evening of the holiday weekend. Our reservation and cancellation policies are clearly stated on our website, and emailed to each guest with their confirmation. This guest has stayed with us twice before (not “at least 3 or 4 times”), and is aware of our policies, which are very standard in lodging. Unfortunately, if someone cancels a reservation at the very last minute (as was the case here), and we are unable to re-book the room on such short notice, the guest is usually required to honor their commitment. In this case, we actually released the guest of their obligations for the second night (giving the 50% refund that was denied above), even though we were unable to re-book the room on such very short notice, as by Friday night people had already made arrangements for Labor Day weekend. We took a loss on this. Hardly sounds like the actions of a “mean spirited”, “greedy”, or “heartless person.”
We run a clean, honest, and transparent business and enjoy an excellent reputation; we will let our numerous positive reviews speak to the level of customer service and the quality of accommodations we provide to our guests on a daily basis. Despite these ad hominem attacks on our person and character, we stand by our policies as well as the magnanimous way we handled this situation. We will not be blackmailed or bullied by reviews such as this.
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"Pine suite, two levels. Lovely and comfortable...like having our own little house!"