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Embassy Suites by Hilton Syracuse

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1,146 Reviews from our TripAdvisor Community

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Showing 1,140: English reviews
Saratoga Springs, New York
Reviewed 20 March 2017

Was in the area with family for the weekend. When ever we travel we stay at an Embassy Suites if it is available. Check-in was decent and quick. Wasn't to pleased with the fact that our suite had stained pillows, a stained couch and carpets that appeared to have not been vacuumed very well. The hotel was filled with families...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank M5322J
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Hello M5322J, We are glad to hear that your check-in went smoothly and that Embassy Suites is one of your top picks for hotels to stay at. However, you have our sincerest apologies that you were not satisfied with the rest of your stay. We are looking forward to many new and exciting changes in the future and hope that...

Oswego, New York
Reviewed 18 March 2017

We stayed here with our children and 2 other families (all in separate rooms) and we were very disappointed. The hotel was over crowded, there were 6+ people staying in rooms together so they only had to pay for one room but could still use the pool/hot tub/continental breakfast and free adult reception. Could not even get in the hot...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 820jenr
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear 820jenr, Thank you for taking the time to review our property. We are very sorry to hear that you were disappointed with your stay. We are constantly striving to improve our guests' experience and will definitely take all of your feedback into consideration. Sincerely, The Embassy Suites Syracuse Team

Saco, Maine
Reviewed 16 March 2017

This is a favorite of ours in Syracuse for its consistently great accommodations and excellent service. Conveniently located just off the Thruway and in the middle of an array of quality eating establishments.

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Helpful?
Thank tjkardos
New Hartford, New York
Reviewed 16 March 2017

Stayed on a Saturday night in Feb 2017 with family. Very first and probably last time here. Selected this hotel because it has a pool. Big mistake! I didn't plan on having many unsupervised kids running wild all over the place the whole time. Must have been 50 little kids in the main pool and 15 toddlers in the hot...

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Helpful?
Thank EFHPuddler
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear EFHPuddler, We are happy to hear that you enjoyed our complimentary cooked to order breakfast and our 2-room suite. You have our sincerest apologies that the rest of your stay was not as positive. Since your visit with us we have implemented stronger policies to prevent unsupervised children from being allowed to roam free with no consequence, as well...

Gouverneur, New York
Reviewed 16 March 2017

We live 2 hours away and we're going to be at the funeral home in the evening so decided we should stay instead of traveling home and back the next day. It was very nice to be able to go back, get a bite to eat and relax for the evening.

Review collected in partnership with Embassy Suites Hotels
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Thank G8023DIamys
Palmdale, United States
Reviewed 15 March 2017

My room smelled of smoke and the cooling system was extremely poor. Therefore, I could not do anything to remove the smell in the room. I informed the staff, but never received any help in getting another room for the nighrt.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lori K
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Hello Lori, We are very sorry to hear that your issue of switching rooms was not addressed. We will definitely be bringing this comment to the attention of our staff so that it does not happen in the future. We pride ourselves on providing excellent customer service and this is not what you received. Again, you have our sincerest apologies....

Reviewed 12 March 2017

I chose this hotel again from a previous positive experience. It is in a good location to many restaurants and shops. Staff is friendly and attentive. They make you feel welcome. Small work out area, but it will work.

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Thank Scott Y
Clifton Park, New York
Reviewed 8 March 2017 via mobile

The embassy suites by Hilton in east Syracuse was absolutely beautiful. The suite was spacious and very comfortable. My husband and I were greeted with complimentary in room snacks and beverages. The evening reception was also a nice touch. The reception included all drinks including alcoholic beverages for free and a light buffet. We would visit again

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Thank timesha
Heuvelton, New York
Reviewed 6 March 2017

Very nice hotel. Room was very nice, clean, and comfortable. Complimentary reception and breakfast was great! Overall, this hotel is an excellent place to stay. Staff is friendly and helpful. We prefer to stay at this hotel every time that we are in the area.

Review collected in partnership with Embassy Suites Hotels
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Thank thomaspM2696JZ
NJ
Reviewed 5 March 2017

The hotel staff at every experience of hotel are among best outgoing, friendly, and helpful I've experienced in 18 years of frequent global business traveling I've been doing. From front desk, to breakfast, happy hour, Resteraunt, cleaning service, literally all of them are pleasant as go out of their way to make sure your happy. The rooms are a little...

Review collected in partnership with Embassy Suites Hotels
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Thank adriano449

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: RM537 - RM977 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
6 months ago
Boston, Massachusetts
6 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get close to the one set of elevators. Book a room on the opposite side of the interstate if you want a restful, quiet nights sleep.”
ScotPotWV, 10 Apr 2017 | Read review
“Rooms at the front desk end of the hotel are away from the breakfast area and pool.”
B_in_Penfield, 4 Apr 2017 | Read review
“Don't get a corner room, there will be no wifi.”
fsheather, 24 Mar 2017 | Read review
“The hotel is well situated away from traffic, so there are no rooms that are afffected by traffic.”
tjkardos, 16 Mar 2017 | Read review
“Stay away from north side along the Thruway due to Interstate noise. Also avoid near the elevator.”
gordonc571, 27 Feb 2017 | Read review
5 of 5