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This hotel was very convenient to Rt. 90, in an area close to a few other hotels. Staff was very friendly and helpful. We had a room with 2 double beds... I thought the bathroom was pretty small. We ate dinner and breakfast at the...More
Shouldn't have to pay $140 for one night of staring at a stained water damaged ceiling. The carpet was also rippled and the TV was small. I should have read the reviews and looked at the pictures. Obviously they don't spend enough time cleaning or...More
1 Thank Christine A
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel SyracuseResponded 10 August 2016
Dear Christine A,
Thank you for your feedback about the conditions encountered. We’ve worked with maintenance to fix the issues, but we’re very sorry that it wasn't resolved sooner. Thanks again for your review. We hope you will consider staying with us the next time...More
I never would have paid full price for this hotel, but it was good for points. The rooms were large and clean and we got a nice view of the courtyard and pool. The Wi-Fi was a disaster though the local tech was very helpful...More
Unfortunately I'm having to leave a negative review. Our experience hasn't been close to decent. Friendly desk (claire), terrible rest of staff. We ask for a crib at check in, 8pm and it's currently midnight. We have a 9 month old. I called the desk...More
1 Thank Andrew G
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel SyracuseResponded 23 August 2016
Dear Andrew G,
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel...More
The room was nice enough with a very comfortable bed. The ceiling in the room was peeling and watermarked a bit. We did not eat at the hotel restaurant it was a bit pricey and there were reasonable places close by. The room was reasonably...More
US$106 - US$220 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Business Hotel in East Syracuse
Non-Smoking Rooms ,
Number of rooms
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Response from Jennifer W | Property representative |
Breakfast is not including in our room rate, however uur hotel has a full service Breakfast Buffet featuring Made to Order Omelets and Waffles for $14.95 per person. We also have an a la carte menu if you are looking for... More
Breakfast is not including in our room rate, however uur hotel has a full service Breakfast Buffet featuring Made to Order Omelets and Waffles for $14.95 per person. We also have an a la carte menu if you are looking for something less.
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"Hilton Honors members appear to get rooms on the higher floors."