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DoubleTree by Hilton Hotel Syracuse

Doubletree.comUS$109*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Syracuse
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900 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 893: English reviews
Stone Ridge, United States
Reviewed 1 April 2016

I was surprised and disappointed with my experience at the Doubletree in Syracuse, NY. I was not greeted and the girls at the front desk were not friendly or helpful. After driving for several hours, I was expecting the friendly greeting I always receive at other Doubletree locations. I stayed at the NYC Financial district the week before where the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michele M
Syracuse, New York
Reviewed 31 March 2016

Everything was amazing but the front desk staff. I recommend it as its a great hotel but gotta be extra patient sometimes. I.e we had to ask for daily internet pasword and staff wont make you feel comfortable and they will act rude. Rest of tye staff was amazing

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Thank 164tatianar
Matteson, Illinois
Reviewed 29 March 2016

Made a reservation for two nights here for myself and my family. I checked out after the first night due to the quality of the room. Definitely not worth the $120-$140 per night and not on par with the Doubletree name. Don't waste your money. A Hampton Inn right around the corner. Brand new hotel for less.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Keir H
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Keir H, Thank you for sharing your experience with us. I’m sorry you were disappointed with your room. This is not typical of our hotel and staff, and I have addressed the issues you mentioned. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. Thank you again for...

Reviewed 29 March 2016

We were booked into what I assume is a wheelchair accessible room (we didn't ask for this nor were we advised that this was the case). I say "assume" because the shower separated the toilet and sink by just a curtain, with water draining to the middle of the bathroom floor. So a trip to the washroom after somebody showered...

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Helpful?
Thank David P
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear David P, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about your stay. I have shared your review with our Housekeeping and Front Office teams to ensure that this is not a problem in the future. It is...

Smithfield, North Carolina, United States
Reviewed 28 March 2016

the hotel was very nice, recently upgraded, only problem with my room and was housekeeping abt. bathroom fixture had build up of crud, I told the front desk abt. and they immediately handled it, but I loved the room. the bar area is jammed pack and the service was great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Quenita A
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Quenita A, Your satisfaction is very important to us and we appreciate your feedback about your stay. I have shared your review with our housekeeping team to ensure that this is not a problem in the future. I’m glad to hear that my team reacted quickly. We try to make each guest experience an excellent one at our hotel...

south windsor, United States
Reviewed 26 March 2016

the staff was very friendly and helpful. Our room didn't have a mini fridge as requested when we arrived. Staff quickly took care of the problem. Rooms were very clean and staff was able to give us a late check out.

Review collected in partnership with DoubleTree by Hilton
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Thank Steven C
Orlando, Florida
Reviewed 26 March 2016

We stayed at the DoubleTree by Hilton in East Syracuse for the Easter weekend. We had opportunity to see the whole staff and operation of the hotel. They all get an excellent rating -- especially the dinning room staff, which is the best we have seen.

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1Thank WmFrancis
Elmira, United States
Reviewed 21 March 2016

Great hotel. Modern and clean. Rooms and beds comfortable. Have gluten free food options. Easy on and off to thruway and within ten minutes to Destiny USA mall, including Cheesecake Factory and PF Changs.

Review collected in partnership with DoubleTree by Hilton
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Thank Mary O
brighton
Reviewed 20 March 2016

got this hotel with a deal through travel zoo we stayed just the one night ,and had no complaints ,the room was clean and the beds comfy.We used the bar and restaurant in the hotel the food and drinks were good we never used any of the other services that were on offer because we were only there to sleep,...

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Helpful?
Thank phillip m
massena, United States
Reviewed 17 March 2016

Very clean and mostly friendly. The restaurant had a wonderful soup and salad bar with very friendly and efficient staff. Rooms were neat and tidy, but ask for extra towels upon check in. Pool and hot tub accomodated a group of pee wee wrestlers and thier families quite well.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mera F

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: RM503 - RM864 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Expedia, Hotwire, Priceline, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your DoubleTree by Hilton Hotel Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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11 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't need a tub ask for a room with a beautiful stand-up shower.”
scottn889, 27 Mar 2017 | Read review
“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
cobaltiis, 12 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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