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Hilton Garden Inn Syracuse

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535 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Syracuse
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Showing 529: English reviews
Merrimac, United States
Reviewed 21 November 2016

Convenient location, restaurant on site, clean rooms and friendly staff. Meets all of my requirements and then some! Menu in restaurant has a nice variety. Breakfast is fast and tasty! Everyone was very helpful and these are some of the most comfortable beds I have ever slept on. This is my favorite place to stay when I'm in Syracuse!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nancyi119
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us! Come stay with us again!

Ardmore, Oklahoma
Reviewed 19 November 2016 via mobile

I stay at Hilton properties all the time for business, usually for the great sleeping bed. This place falls way short, the beds in my room at bed are 15 years old and made for a budget hotel. $145 a night, not free breakfast included. I will look for other arrangements in the Syracuse area.

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Thank John726
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry you were unhappy with your guest room, all of our beds are Hilton approved Serta Sleepers and they have been replaced recently- none of our beds are older than 4 years. We will take your comments under consideration as...

North Gower
Reviewed 15 November 2016

Comfortable rooms and bed, nice hot tub, pool a bit small but pleasant. Staff are great, location is great for visiting wineries, or shopping. Breakfasts are a nice option to have included, can really fill up and skip lunch.

Review collected in partnership with Hilton Garden Inn
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Thank jasoncJ8488BD
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your recent review with TripAdvisor. We appreciate your feedback on your stay with us. I am happy to hear that you did enjoy your stay and found your breakfast plentiful & delicious. We look forward to your next visits with us.

Verona, New Jersey
Reviewed 13 November 2016

Great location for college visit to Syracuse. Ten minutes to the university. The hotel offers complementary breakfast which is the standard breakfast for the Hilton family hotels. Hotel was new and very clean.

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Thank Veronafamily
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

New York City, New York
Reviewed 3 November 2016

My first visit to the Hilton Garden Inn and won't be my last. Location was a short drive from Syracuse University. Staff was pleasant, particularly the breakfast staff--very attentive. Breakfast was very good and offered many options (I wonder if people who complained about limited options understood you can order pancakes/waffles/french toast/omelets with buffet). Appreciated the coffee/tea and cookies in...

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Thank Allison177
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your wonderful comments about our hotel. We are happy to hear that you enjoyed your stay. I will pass along your comments with our staff. We look forward to your next visit with us.

Libertyville, Illinois
Reviewed 3 November 2016

we stopped here on our way to maine from chicago. he room was fine. the front desk very helpful. the restaurant had good food and poor service. very crowed. two over worked servers. many patrons upset about the service.

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Thank glschles
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay and we hope you will consider staying with us in the future so we can...

Floral Park, New York
Reviewed 1 November 2016

Nice size rooms, friendly staff and a bar and restaurant off the lobby - what more could you want. We found this a well located hotel and we enjoyed our abundant breakfast for a reasonable price. Note that the children's breakfast is half priced.

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Thank tweedybird26
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words, I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

boston
Reviewed 27 October 2016

The hotel was itself pretty typical for Hilton Garden Inn. Very pleasant check-in, which I always appreciate, and the room was reasonably quiet. Seemed to be a newer construction but it is tucked away in an office park with nothing nearby. You can get to restaurants within 5-10 mins but the location was not ideal.

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Thank bostontodc
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your comments about our hotel, we are happy to hear that you enjoyed your stay. We look forward to your next visit with us.

Norristown, Pennsylvania, United States
Reviewed 25 October 2016 via mobile

The room was clean and we'll appointed. It was ready to find...nice location. The staff was very friendly. They had directions for many of the local restaurants. The only thing was that the building had paper-thin walls. I would stay again.

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Thank Holly S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found everything to your liking. We look forward to welcoming you back to our hotel in the future.

Binghamton, New York
Reviewed 20 October 2016

We had a wonderful experience staying here but it wasn't in a regular room. We had a package of a suite and breakfast that was pretty reasonable. The room was large and comfortable and the bathroom was the size of some hotel rooms! Double vanity, glass shower, jacuzzi tub all very nicely put together. The heat/AC was tucked away as...

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Thank Foodrevue
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your recent stay with Trip Advisor. We appreciate your feedback regarding our hotel and staff. We appreciate kind words about our hotel. I will be sure to share your experience with our staff. We look forward to seeing you on your next visit.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: RM542 - RM1,040 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Romantic Hotel in East Syracuse
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
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Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location, spacious rooms”
 of 5 bubbles lindsayb956, 5 Feb 2017 | Read review
“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
5 of 5