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Extended Stay America - White Plains - Elmsford

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Traveller (15)
Room & Suite (15)
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Overview
  • Excellent42%
  • Very good10%
  • Average10%
  • Poor18%
  • Terrible20%
Travellers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Multilingual Staff
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (147)
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All reviewslong term staylarge refrigeratortwo thumbsclean roomsbed was comfortableconvenient locationwhite plainsnymiltonsadertecommutemaintenance
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41 - 45 of 144 reviews
Reviewed 20 October 2016

The room was ok, clean enough for my stay, but I was very upset that they do not provide daily maid service. You have to ask for clean towels every day, and go to the front desk to get them. The staff was very aloof...More

1  Thank barbarajohn45
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 20 October 2016

Thank you for letting us know about the lack of service you received from one of our staff members. I apologize for the less than hospitable behavior displayed as this is not the normal experience our guests have. We will work to correct the issue...More

Reviewed 16 September 2016

Avoid at all cost. This place looks like a pay-by-the-hour flophouse, or a minimum security prison. Where it's not dark, it's over-lit with harsh fluorescent bulbs. The parking lot out back appears to be a hang-out either for "residents" or others. The "breakfast" is just...More

1  Thank Greg C
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 17 September 2016

Thank you for being our guest and sharing a review of your stay. I was disappointed to know we were unable to meet your expectations. We strive to provide clean, comfortable accommodations and exemplary service, and I apologize this was not your experience. I hope...More

Reviewed 9 September 2016

Unless sleeping in the streets in dirt is your only option DO NOT stay here. Not only was the staff rude and unprofessional but the place looked like it was a slum. I was TOTALLY shocked by how bad this place was. We slept with...More

2  Thank hopen664
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 10 September 2016

Thank you for feedback of your recent stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy", and I assure you that a rude staff is completely unacceptable. Your comments have been discussed with the team, and...More

Reviewed 5 September 2016

Needed disinfectant to wash down counter, outside of refrigerator and door to bathroom; Stale order after coming in from being away during day, drain in kitchen sink keep getting filled, LOCK on door always took 3 times before opening, took 1 1/2 hrs after check...More

1  Thank Nancy A
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 6 September 2016

Nancy, thank you so much for your feedback on your experiences while a recent guest at our hotel. Our team strives to ensure an exceptional stay for each guest, and we are so sorry to read we did not meet your expectations. We hope you...More

Reviewed 4 September 2016 via mobile

We had stayed here a couple years ago and it was Medyoker at best then... Because it was the cheapest place in that area we chose to book it. We instantly regretted that decision.. First of all the parking was FILLED with garbage thrown everywhere...More

Thank massgalAG
Response from 00esa, General Manager at Extended Stay America - White Plains - ElmsfordResponded 9 September 2016

Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$130 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$130 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (15)
Dining (1)
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Room Tips
"Book at your own risk."
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"Better to sleep in your car"
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"Don't recommend"
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