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Woodcliff Hotel and Spa

Expedia.comUS$169*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Woodcliff Hotel and Spa
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494 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Toronto
Reviewed 17 April 2017 via mobile

Fantastic place to stay! Very pleasant staff and a lovely room. Beautiful views as I was informed it's situated on the highest point in the county. Friends and I enjoyed dinner on the Friday night at Horizons restaurant inside the hotel. Our meal was thoroughly enjoyed by all. I had the lamb and it was beyond amazing. Saturday we went...

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Helpful?
Thank Lucy1976
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you found a home away from home at our property. I have shared your comments with the staff as a whole.We hope to see you...

Reviewed 17 April 2017 via mobile

It's a good hotel with very friendly staff.Indoor pool was good.we had a issue in our booked room so Caci (on duty manager) really helped us by giving us an upgrade to executive room with complementary breakfast vouchers.normal rooms and executive room doesn't have a big difference.executive room is not worth paying more money as only differences I noticed were:bath...

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Helpful?
Thank Tayyaba A
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and have recognized the individual associates mentioned. We hope to see you again in the near future. Sincerely,...

Falmouth, Massachusetts
Reviewed 16 April 2017

Clean rooms, great location and very friendly staff. Our toilet didn't work when we arrived. They fixed it, must have been the friendliest maintenance man ever and brought up complimentary dessert. Strongly recommend!

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Helpful?
Thank mirvingll
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and specifially the maintenace department. We hope to see you again in the near future. Sincerely, Rachel MacBride...

New Hartford, New York
Reviewed 14 April 2017

My daughter and I recently attend a conference for Teachers Pay Teachers. The layout of the hotel was very accommodating for the event. The pairing between the planning committee and the the hotel appeared to be flawless. Upon arrival Friday night, we sat at the bar area to have dinner. The room extend to a bit to more of a...

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Helpful?
Thank Annexoxo
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you got to enoy all of our amenities that we have here at the hotel. I do apologize that you were not informed of our...

San Diego, California
Reviewed 10 April 2017 via mobile

Our extended family went to Woodcliff hotel for their Sunday brunch. Excellent selection of items on the brunch buffet. The salads were especially good as was the breakfast items. The setting was very comfortable and the view was absolutely beautiful. The only problem was the service. Coffee was not refilled and plates were not removed in a timely manner. The...

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Helpful?
Thank Leapfrogisaac
Rachel M, Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. I sincerely apologize for the service you received during your brunch, I would greatly appreciate having the opportunity to discuss your experience personally with you so I can address the concerns in more detail. I would also like to take additional measures to attempt to...

Upstate NY
Reviewed 8 April 2017

The only place we stay when visiting the Rochester area! Great setting and view perched on the hill overlooking the area. Staff is wonderful and helpful - they aim to please. The rooms, especially on the Executive floor, are decorated quite nicely....luxurious and comfortable. Love that there is a pool year round.

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Helpful?
Thank oceans3
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I am so glad you enjoyed our upgraded executive rooms as well as our indoor outdoor pool. We hope to see you again in the near future. Sincerely, Rachel...

Geneseo, New York
Reviewed 30 March 2017

We stayed here 13 years ago to start our honeymoon so we came back for our 13th anniversary... Staff was fantastic. They shuttled us to our restaurant and when we called they came to get us ... Music in the lounge was very very pleasant and we don't drink but their "virgin" drinks were very enjoyable...

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Helpful?
Thank bigjohns47
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. Happy belated anniversary, I am so glad you chose us to celebrate such a special occasion. We hope to see you again in the near future. Sincerely, Rachel MacBride...

Reviewed 30 March 2017

Upon first entering the hotel you are greeted by a friendly desk receptionist and a beautiful array of paintings and a warm atmosphere. The room is comfortable, clean, up-to-date and stylish. The hotel offers a wonderful restaurant with a beautiful view. The food is delicious, and while dining an enjoyable jazz band plays dinner music to make an enjoyable dinner...

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Helpful?
Thank Penny S
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. You will have to come back to enjoy our Spa Elan and please inquire about our overnight spa packages as a relaxing getaway. I have shared your comments with...

Harrisburg, Pennsylvania
Reviewed 29 March 2017 via mobile

My family was there on Christmas Eve. 2016. Service and food was poor. I called the restaurant to speak to the management (we spent $300.00) and was assured I would be contacted by "someone". I did receive a call from someone who was NOT management. I believe he said he was the buyer for the restaurants food. Ok, that seemed...

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Helpful?
3Thank donnadavidh2016
Rachel M, Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Reviewed 27 March 2017

Stayed in one of the deluxe Master Room. Room was clean but very noisy. We could clearly hear the person in the room above us each time they had a phone conversation. The rooms are poorly soundproofed which makes it difficult to get a good nights rest. If you're looking for a good night rest Woodcliff may not be a...

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Helpful?
1Thank Keith H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: RM631 - RM1,025 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
14 questions
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Brooklyn, NY
6 months ago
Clarence, New York
11 months ago
Clarence, New York
11 months ago
over a year ago

See all questions (14)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a lot of money get better room. Rooms on northside have view of Rochester.”
phyllish999, 16 Apr 2017 | Read review
“Executive Floor - 6th!!”
oceans3, 8 Apr 2017 | Read review
“6th floor with a view is a great choice ...”
bigjohns47, 30 Mar 2017 | Read review
“All rooms have a beautiful view”
MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
janish567, 26 Jan 2017 | Read review
5 of 5
Expedia.com
US$169* /night
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Booking.comUS$169
Orbitz.comUS$169
TravelocityUS$169
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*Disclaimer
Prices are for 1 room, 2 adults
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