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All reviewsbear mountainfront deskminute drivestandard hotel breakfastroom was cleanwashing machinefree breakfast isrewards membercomfortable place to staymini fridge and microwaveindoor poolbasic amenitiesstay there againconvenient locationking roomfirst floorbathroom door
We had to stay there during a storm and had no heat or electricity. The room was clean and well kept. We had free WiFi and a free breakfast.
I would recommend this hotel to people. The staff was very kind and friendly.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 4 weeks ago
Thanks for choosing us and for leaving a feedback. I am very happy that you found our rooms clean and that you enjoyed breakfast. However, we regret that due to the weather, electricity was out. Your comments are highly valuable to us and...More
I stayed in this hotel for 2 nights the first weekend in August 2017. This hotel is clean quite and comfortable. I had no issues at all with my stay,which included a free breakfast. The breakfast was very good, fresh and hot. I would recommend...More
I needed a hotel room near to the West Point Military Academy and it was the only place in the neighborhood available. I didn't need much more than that. Breakfast was included. I only believe it was way too expensive considering that similar rooms in...More
had trouble checking in. person at front desk although very sweet, couldn't successfully run my credit card- tried several times. In the morning, the front office mgr swiped it fine and said there was a glitch in their system. The whole thing was annoying. Rooms...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West PointResponded 8 November 2017
Thank you so much for sharing your comments on your stay at our hotel. We understand the importance of efficient check in and updated in-room amenities, and thank you for alerting us to the situation you experienced.
The issues you've raised has been...More
This is a great place to stay for the price and proximity to West Point. The rooms are spacious with comfortable beds though a bit outdated. Breakfast was adequate with a little something for everyone. The stars are really for the staff that were extremely...More