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Garden City Hotel

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Traveller (195)
Room & Suite (60)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Garden City Hotel is a veritable home away from home for a distinguished array of locals and visitors. Located in Garden City New York, Long Islands preeminent luxury lodging and event venue, The Garden City Hotel is perfect for business or leisure travel. The hotel features 269 guest rooms including 16 suites and a private Club Level on the 9th Floor. Strategically situated, the hotels entrance is directly across the street from the Long Island Railroad for an easy 40-minute commute into Manhattan and access to all areas of Long Island. With an indoor pool and 24-hour fitness center, 30,000 square feet of versatile event and meeting space, The Red Door Spa & Salon, arrangement bar (on-site florist), The Patio Bar (seasonal outdoor extension of the lobby living room), King Bar and Red Salt Room restaurant by David Burke, The Garden City Hotel is one of the most iconic hotels in all of New York.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
40Restaurantswithin 1 km
3Attractionswithin 1 km
883Reviews
319Photos
18Q+A
100Room tips
Traveller rating
  • 563
  • 169
  • 69
  • 30
  • 52
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Popular mentions
I had a problem with the bathroom toilet which repeatedly was autoflushing every hour; waking me up throughout the night. I complained several times but it did not get fixed properly. Everything else about the place is excellent and I have stayed her numerous times.
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Review collected in partnership with this hotel
Response from GraceKoerner, Guest Relations Manager at Garden City Hotel
Responded 3 days ago
Thank you for your review. The Garden City Hotel prides itself on excellent customer service and I am sorry your toilet was not fixed properly and apologize for the inconvenience this caused you. I am pleased we have exceeded expectations throughout your many visits and look forward to again exceeding expectations on your next visit!
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Hotel's Favourite
On our way home from NYC we decided to stop for a drink at the hotel. After a couple of delicious craft cocktails and a nosh at the King Bar we managed to get the LAST room available for the night. Everything about this hotel exudes class. The service, from the front desk to
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Response from GraceKoerner, Guest Relations Manager at Garden City Hotel
Responded 17 Dec 2018
Thank you for your review. I am delighted your stop for a drink in King Bar by David Burke turned into an overnight experience at The Garden City Hotel. I will add your compliments about our staff to the ever growing list of accolades received from very satisfied guests - we consider them the best in the business - professional, dedicated hard working - and thank you for your acknowledgement. Word is spreading about King Bar by David Burke and Red Salt Room by David Burke - and the word is culinary creativity at it's best - whimsical, never boring and always delicious! Having the Long Island Railroad train station across the street from the hotel is an extra bonus for our guests. A few steps and you're on your way to your New York City adventure - easy, simple and much better than sitting in holiday traffic! Please come back soon for another cocktail/overnight stay at The Garden City Hotel.
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4:00 check in was late and inconvenient for a hotel of this stature but we were accommodated by 3:30 after waiting for some time. Everything else was excellent including the extremely efficient and pleasant customer service. We would return but think they should do something
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Review collected in partnership with this hotel
Response from GraceKoerner, Guest Relations Manager at Garden City Hotel
Responded 3 days ago
Thank you for your review of your stay at The Garden City Hotel. I am pleased we were able to accommodate you a half hour before our 4:00 PM check in. Early check in is dictated by occupancy and housekeeping and 4:00 PM is fast becoming the standard hotel check in time. This allows ample time for our housekeeping team to prepare and inspect each guest room ensuring the condition of the room meets the extremely high standards of The Garden City Hotel before the next guest occupies the room.. Please be assured if your guest room was ready when you arrived, you would have been checked in. I apologize for the inconvenience this caused you and was delighted to read the remainder of your stay exceeded expectations in every way.
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Let me start by saying that I have never been to a hotel where the staff was as kind and pleasant as the staff at the Garden City Hotel. From the moment I entered to the moment I left, literally everyone I met was considerate and pleasant. I am including doormen, reception,
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Review collected in partnership with this hotel
Response from GraceKoerner, Guest Relations Manager at Garden City Hotel
Responded 2 days ago
Thank you for your review and accolades about your stay at The Garden City Hotel. Thank you also for coming clean that your son is Chef de Cuisine at the hotel. I also have a confession to make - your son is the son-in-law of my friends and neighbors - small world! Thank you, again and please come back soon.
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We booked multiple suites this weekend for my niece's wedding. I have lived in the area my whole life and was very excited to be staying here for the first time. My husband and I booked two suites as well as two deluxe rooms. We booked handicapped accessible a room for my 100
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Response from GraceKoerner, Guest Relations Manager at Garden City Hotel
Responded 2 days ago
Thank you for your assessment - both pro and con - of your recent stay at The Garden City Hotel. Of course, we all prefer compliments, but thru your posting, we were made aware where improvements in service may be warranted. Case in point, our housekeeping team has been instructed standard operating procedure must include making sure all alarm clocks are turned off when preparing the guest room for a new occupant - thank you! Based upon the numerous complimentary reviews posted from very satisfied guests, we hope you will give us a second opportunity to prove ourselves to you.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementGarden City Hotel
The Penthouse Suite Parlor, with outdoor balcony and wet bar.
Photo provided by managementGarden City Hotel
Remodeled Deluxe Double Guest Room
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What does a "haunted retirement home" feel like?
Yes I read that review and I have no clue what a haunted retirement home would feel . Certainly not my experience at that hotel
1 vote
Do not stay at this hotel. They are awful!!!
1 vote
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does the sofa change into a bed
I'm pretty sure not - particularly the beautiful rooms I have stayed in however, many of the deluxe rooms have two beds in so there is no need to sleep on a coach. Hopefully by now you have already communicated with the hotel - sorry for the late reply - I have just returned from staying at the Garden City Hotel - wonderful as always!
0 votes
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Is there a shopping mall nearby and does the hotel provide a shutttle to it?
The Roosevelt Field Mall, one of the largest in the country, is a very short ride from The Garden City Hotel and we do offer shuttle service in the Hotel's 2017 Cadillac Escalade for a slight fee.
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The Garden City Hotel does have a 24 -hour Fitness Center, featuring state of the art exercise equipment, indoor heated swimming pool and on site Elizabeth Arden Red Door Spa offering many spa services and massages. We do not, though have a sauna or steam room on property for our guests.
0 votes
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"Whoever manages having the room serviced needs to pay attention. "
"Gave generous room tip as staff was very nice."
"Kindly replenish keurig cups and coffee tea when supplies are low /when Room is being serviced "
"Lovely place for a special occasion.....or any reason."
"Great view from the higher floors. "
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PRICE RANGE
US$228 - US$362 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkLong IslandGarden City
NUMBER OF ROOMS
269
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