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04/06/2017 05/06/2017
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    Mercure London Staines-upon-Thames Hotel

    Thames Street, Staines TW18 4SJ, England
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$192
          US$96
          US$192
          US$96
          US$97
          Traveller (134)
          Room & Suite (43)
          Dining (7)
          The Boleyn Hotel
          245 reviews
          #4 of 5 hotels in Staines
           
          The Stanwell Hotel
          439 reviews
          #1 of 5 hotels in Staines
           
          The Runnymede on Thames
          1,589 reviews
          #2 of 5 hotels in Egham
           
          Great Fosters
          1,023 reviews
          #1 of 5 hotels in Egham
           
          Overview
          • Excellent23%
          • Very good37%
          • Average22%
          • Poor11%
          • Terrible5%
          1 week ago
          “Reluctant Review”
          1 week ago
          “Friendly staff but outdated”
          Free Wifi
          Free Parking
          Breakfast Buffet
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Pets Allowed
          Wheelchair Access
          Business Centre
          Dry Cleaning
          3.0 Star Hotel
          All hotel details
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          The Boleyn Hotel
          245 reviews
          #4 of 5 hotels in Staines
           
          The Stanwell Hotel
          439 reviews
          #1 of 5 hotels in Staines
           
          The Runnymede on Thames
          1,589 reviews
          #2 of 5 hotels in Egham
           
          Great Fosters
          1,023 reviews
          #1 of 5 hotels in Egham
           
          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Reviewed 1 December 2015 via mobile

          Stayed here for one night on business. Entrance is nice enough and check in was quick and easy. This is pretty much where the good stops. The stairs are old and rickety, not too much of an issue with. Good quality well fitted carpet -...More

          Helpful?
          Response from MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel

          Dear Lozel84 Thank you for taking your time to write your post, we appreciate all feedback, both positive and negative as it for constructive feedback such as yours that we can work to improve our service offering. It is fair to say that the layout...More

          Reviewed 30 November 2015

          Yes Ok this hotel is nicely situated on the banks of the Thames and the rear is far more impressive than the front of the hotel which is on a busy street. This however is just a very average hotel which charges a premium rate...More

          Helpful?2  
          Response from MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel

          Dear Tom K I would like to thank you for your time to post a constructive review of Mercure Thames Lodge. I would like to apologise for the fact that we have failed to meet your expectations on this occasion. Your feedback regarding the maintenance...More

          Reviewed 29 November 2015

          I’ve stayed at this hotel several times before, and was disappointed to say the least on my most recent visit. My room was about as far away from reception as it’s possible to get, and with no lift it was something of a trial. I...More

          Helpful?6  
          Response from MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel

          Dear Peter Thank you for taking the time to post your review on Tripadvisor. It is disappointing to see that we failed to meet your expectations in a number of areas and these are all things that will be raised at our daily management meeting....More

          Reviewed 25 November 2015 via mobile

          OK. One of my friend stayed here during last month and lost his invoice. I went to collect the duplicate invoice and was told due to privacy concerns; All good I thought and after all set procedures followed (email from my friend with all details...More

          Helpful?2  
          Response from MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel

          Dear Roail Good morning, I would like to thank you for your post and understandably am as concerned as you regarding the situation. At Mercure Thames Lodge we manage the business in a responsible way and have set procedures in place to ensure protection of...More

          Reviewed 17 November 2015

          This Mercure is nicely located on the River and is nice for the price. The River rooms have some great views , especially if the weather is nice ( which it wasn't whilst I was there ) . Rooms are clean comfortable and the staff...More

          Helpful?
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel

          Dear Brian t t Many thanks for your kind response and I am pleased that you had such a great stay with us. You are right that there are some beautiful views of the river when the sun shines. We look forward to welcoming you...More

          The Boleyn Hotel
          245 reviews
          #4 of 5 hotels in Staines
           
          The Stanwell Hotel
          439 reviews
          #1 of 5 hotels in Staines
           
          The Runnymede on Thames
          1,589 reviews
          #2 of 5 hotels in Egham
           
          Great Fosters
          1,023 reviews
          #1 of 5 hotels in Egham
           
          About
          Amenities
          • Top amenities
          • Restaurant
          • Bar/Lounge
          • Room Service
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Meeting Rooms
          • Laundry Service
          • Conference Facilities
          • Room Service
          • Free Parking
          • Dry Cleaning
          • Business Centre with Internet Access
          • Banquet Room
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$101 - US$179 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Suites ,
          • Family Rooms
          • Number of rooms
          • 88
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Hotel.de, ACCOR, Hotwire, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United Kingdom >
          • England >
          • Surrey >
          • Staines
          • Also Known As
          • Mercure Thames Lodge Staines Hotel Staines ,
          • Mercure Thames Hotel Staines ,
          • Accor Thames Hotel Staines
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          Traveller (134)
          Room & Suite (43)
          Dining (7)
          Pool & Beach (5)
          Hotel & Grounds (96)
          Bathroom (5)
          Business Centre & Event Rooms (1)
          Nearby
          Travelodge Staines
          251 reviews
          .49 km away
           
          The Boleyn Hotel
          245 reviews
          .35 km away
           
          The Swan Hotel
          386 reviews
          .35 km away
           
          The Runnymede on Thames
          1,589 reviews
          1.97 km away
           
          Nearby Restaurants
          Sushi Nara
          300 reviews
          .28 km away
          Momo Cafe
          195 reviews
          .27 km away
          Turtle Bay
          203 reviews
          .25 km away
          The Two Rivers Harvester
          519 reviews
          .27 km away
          Nearby Attractions
          Vue Staines Cinema
          174 reviews
          .36 km away
          Staines Bridge
          62 reviews
          .98 km away
          Lino Statue
          50 reviews
          .29 km away
          Staines Railway Station
          87 reviews
          1.43 km away
          Questions & AnswersAsk a question
          david_farmer_11
          My wife is not good with stairs, is there lift access to all floors, or can we book a ground floor room?
          13 March 2017|
          Answer Show all 2 answers
          Response from lucinda242015 | Reviewed this property |
          There are ground floor rooms, I believe, best to call up when booking to clarify
          1
          Vote
          mancx02
          i am staying at the hotel but arriving quite late. does the hotel offer room service? not sure after a long day travelling i will be up for the restaurant
          22 January 2017|
          Answer Show all 5 answers
          Response from janinehedges | Reviewed this property |
          Not sure if it is 24 hour room service but if you rang the hotel they'd be able to tell you.
          1
          Vote
          Melissa M
          Hi does anyone know if the rooms have a mini bar style fridge in them? Thanks
          24 August 2016|
          Answer Show all 6 answers
          Response from Siemcamjude | Reviewed this property |
          They have a fridge in xx
          0
          Votes
          Room Tips
          "request an updated room"
          Read review
          "Take riverside due to busy road on the opposite."
          Read review
          "Ask for a room overlooking the Thames"
          Read review
          "Second floor river view rooms furthest away from the railway bridge"
          Read review
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