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Country Inn & Suites By Carlson, Rochester-Henrietta

664 reviews
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Traveller (11)
Room & Suite (9)
Dining (3)
Overview
  • Excellent57%
  • Very good26%
  • Average9%
  • Poor5%
  • Terrible3%
Travellers talk about
“pool and hot tub”(16 reviews)
“waffles”(33 reviews)
“room was clean”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
3.0 Star Hotel
All hotel details
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Reviews (664)Write a Review
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367
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All reviewspool and hot tubwafflesroom was cleancookiesfree breakfastfitness centerwaffle makerexercise roommy sondesk clerkwould stay here againhot breakfasteasy accessnice staymarketplace mallrochesterrit
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1 - 5 of 658 reviews
Reviewed 15 August 2017

we like staying at country Inns whenever we can. they are usually very family oriented and this was no exception. great staff, nice clean pool. Love the rocking chairs out front for late night chatting. This is just what we expected from this chain. Nice...More

Thank Mrs_WJ
Reviewed 12 June 2017

We booked this hotel online after seeing positive reviews. What? The gentleman at the front desk (who was very kind and accommodating) informed us, after telling him we could not stay there, that the hotel was being shut down this coming week. It's a good...More

Thank Carol42758
Response from CountryHotelManager, Guest Relations Manager at Country Inn & Suites By Carlson, Rochester-HenriettaResponded 12 June 2017

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise.

Reviewed 10 June 2017

Review collected in partnership with Country Inns & Suites By Carlson
Thank brettwgould
Reviewed 3 June 2017

I've stayed at this hotel a few times and went back thinking that perhaps I would get a better room the next time. I'm not sure there will be a next time. The rooms are shabby, furniture is stained and dirty, and there are things...More

Review collected in partnership with Country Inns & Suites By Carlson
Thank Anna M
Response from CountryHotelManager, Guest Relations Manager at Country Inn & Suites By Carlson, Rochester-HenriettaResponded 5 June 2017

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Reviewed 29 May 2017

Review collected in partnership with Country Inns & Suites By Carlson
Thank chandras873
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$48 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$48 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (11)
Room & Suite (9)
Dining (3)
Pool & Beach (1)
Questions & Answers
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Room Tips
"rooms on the west side of the hotel are further away from the highway traffic noise."
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"close to many restaurants"
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"Quietest rooms are Second floor and away from ice machines and elevators"
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"If you are a smoker a downstairs room would be a good choice they even accommodate rocking chairs out front..."
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