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Holiday Inn Hotel & Suites Rochester - Marketplace

579 reviews
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Traveller (50)
Room & Suite (41)
Dining (6)
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“front desk”(79 reviews)
“breakfast staff”(25 reviews)
“free breakfast”(33 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (579)Write a Review
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All reviewsfront deskbreakfast stafffree breakfaststicky lipsgreat stayhotel breakfaststores and restaurantsrochester marketplacerooms were cleanyogurtthe room was nicedefinitely stay here againparking lotindoor pooljeffersonritcollege
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1 - 5 of 575 reviews
Reviewed 15 January 2018 via mobile

We stayed here as part of VB Tournament Stay to Play. I’m unsure how this property gets higher than 2 stars unless because we were with a group they thought we had low standards and stuck us in the worst and oldest rooms they have...More

2  Thank FamilyTraveler500
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 17 January 2018

Thank you very much for sharing your experience. We sincerely apologize for the unsatisfactory stay. We are currently under renovations and know it can be an inconvenience. We tried our best to accommodate common areas for all our Guests to use and offered a complementary...More

Hotel's Favourite
Reviewed 8 November 2017

This hotel is nicely located to several restaurants that you could walk to, has an airport shuttle, has many shopping centers nearby, and has a huge offering of ethnic restaurants within a short distance. Downtown is not that far away. Movie theaters are also close...More

Thank Pat H
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 14 November 2017

Thank you very much for this FANTASTIC review! We appreciate the great detail of your experience and our entire Team very happy to read this. It is great to know that our location was perfect and convenient to everything. We appreciate the compliments of Service...More

Reviewed 24 December 2017

I was here on business and for the evening stay, sleep and food in the area, it was a very good location. There are a multitude of places to eat, shop and visit if you have the time for such activity. The hotel breakfast, although...More

Thank David W
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 2 January 2018

Thank you very much for this nice review. It is great to know that you were able to enjoy our convenient, perfect location. We are happy for the valuable feedback on service and our hotel and appreciate you as our Guest. Thank you so much...More

Reviewed 27 November 2017

Decent place, nice decor. Nice sized room, bed was Very comfortable. However do not go here on a Holiday! We were visiting Family, had an Early Thanksgiving lunch with relatives and so when we got back to the Hotel though we would have a light...More

Thank Stacey M
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - MarketplaceResponded 28 November 2017

Thank you for staying with us during the Holidays and appreciate your valuable feedback. We sincerely apologize for the lack of service on Thanksgiving Day. We value all our Guests and also value and encourage our Team to spend time with their Families on the...More

Reviewed 27 October 2017

I was there mid week in October (10/24/17) for one night to attend a one day conference the following day at another location. I chose Holiday Inn & Suites due to positive reviews. I was so impressed. The check-in was smooth and super pleasant (unfortunately,...More

Thank Pryscylla H
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Airport Transportation
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Bar/Lounge
Tennis Court
Details
Price range
US$110 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$110 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (50)
Room & Suite (41)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
felynek9
22 March 2017|
Answer
Response from Visions_Manager | Property representative |
Yes we do. We can add comments to your reservation for request of a cot, but cannot guarantee availability. Cots will not fit in Double Queen rooms, only our King and King Suites will fit a cot. Thank you.
1
Vote
PeggyRy
24 June 2016|
AnswerShow all 2 answers
Response from Neesko | Reviewed this property |
Not that I remember
0
Votes
JJswiech
8 November 2015|
AnswerShow all 2 answers
Response from Visions_Manager | Property representative |
Thank you for your inquiry and happy to answer your question. We do have a complimentary shuttle which runs from 4:30AM-11:00pm Monday-Friday and 6:00AM-11PM Saturday-Sunday. We travel To/From Airport and locally within 5... More
0
Votes
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12
Room Tips
"don't stay in room 422"
Read review
"Rooms upstairs are a bit quieter...but the place is super quiet anyway."
Read review
"I like the suites: they are large and extra quite"
Read review
"ask for a room in the middle of the hallways"
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