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Holiday Inn Hotel & Suites Rochester - Marketplace

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553 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Rochester - Marketplace
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Showing 550: English reviews
Richfield Springs, New York
Reviewed 28 July 2013

Made two four day stays here about a week apart. Room and bathroom were very clean and comfortable, though the hallways are a but run down. Managers special on some weeknights - 2 drinks and dinner buffet was convenient, but if you want to eat our, there's a steak house across the street and a rib joint next door. Breakfast...

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Helpful?
Thank Lynne V
Collegeville, Pennsylvania
Reviewed 26 July 2013

Selected this hotel during a college visit to U of Rochester. It was a little over 3 miles away and easy to get to from the hotel. The room was clean and very comfortable, with a good sized TV and bathroom. Even though the room faced the street, we didn't hear any street noise. We walked around the hotel and...

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Thank Sofspray
Amherst, Massachusetts, United States
Reviewed 25 July 2013

Having spent a night at the Holiday Inn & Suites in Henrietta,NY, I had the most delightful breakfast I have ever experienced in a hotel stay due to the most entertaining hostessing of Lisa Luis, She gives all her returning customers and us newbees the most personal and special attention I have ever experienced with her singing, dancing and hugs...

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Thank Pierre R
Reviewed 25 July 2013 via mobile

Lisa and Luis made a simple buffet breakfast an absolutely joyful experience. Lisa is one of the friendliest people you'll ever meet and Luis makes an amazing omelette with a smile. This hotel is clean the staff is friendly an the location is near great restaurants and shopping.

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Thank Tmuscare
South Florida, Florida
Reviewed 24 July 2013

Just a good place to stay. good room and tv. good staff both at desk, housekeeping and in dining room. good [free] breakfast....including made-to-order omelets. We have stayed at this facility before and always had a good experience

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Thank frequenttravellor2
Hamilton, Canada
Reviewed 24 July 2013

I have stayed here before because of their package deal with the Strong and Play Museum. I booked 2 rooms 3 weeks in advance and asked that we please be put together. I was told it wouldn't be a problem. When we checked in only 1 room was available and the other wasn't ready until after 5pm (Check-in is at...

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Helpful?
Thank Madridista078
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Dear Madridista078, Thank you for your review, detailing the good and highlighting several opportunities to improve. It is pleasing to know that you found our rooms to be adequately clean and spacious. I apologize though for the issues you experienced during check in and if the pool area was a disappointment. Additionally, your comments regarding the breakfast situation has been...

Maryland
Reviewed 23 July 2013

We stayed in a "jacuzzi suite". It was okay. It was clean and the staff friendly. The hotel is located on a road that consists of strip mall after strip mall, so is not very scenic. The room itself was odd (but clean). The jacuzzi was in the master bed room. There is no door between the master bed room...

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Thank SarahWZ
Virginia Beach, Virginia
Reviewed 22 July 2013

The night before I stayed here, I stayed at the Hilton in Niagara Falls. What I got there for $175 was far superior to what I got at the Holiday Inn for the same price. I understand that this is only a 3 star hotel, but that being said it should be priced like one. The rooms are dark and...

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Helpful?
Thank Jennie B
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this review

Dear Jennie B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast. However, We’re sorry we fell below your expectation regarding cleanliness and the room condition. We will address these points. I assure you the feedback of our...

Dublin, Ireland
Reviewed 22 July 2013

Stayed here for a couple of nights in July. After leaving and travelling to Canada I realized I'd left brand new $300 headphones behind in hotel. Phones very late at night and they confirmed they'd been found. Next day I contacted again as arranged, they took address of hotel I was headed to next in manhattan, and posted them along....

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Thank Mediocre-Golfer
Houston, Texas
Reviewed 22 July 2013

The wait staff and cook staff gave excellent service and they are very considerate and friendly. My family enjoyed our stay at the Holiday Inn marketplace in Rochester, NY because of Lisa and Luis excellent service. Kudos to them!

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Helpful?
Thank Charley G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Road, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Region: United States > New York > Finger Lakes > Henrietta
Price Range: RM396 - RM654 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn
Hotel Style:
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Hotel & Suites Rochester - Marketplace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room in the middle of the hallways”
 of 5 bubbles 275davidi, 21 Aug 2016 | Read review
“Check your room location on hotel map before unloading to avoid ice and vending machines etc.”
 of 5 bubbles OHGypsy73, 24 Jul 2016 | Read review
“We haven't had a bad room here yet. It was just a little noisy the last time due to a bunch of young girls blabbering loudly.”
 of 5 bubbles WhereAREyou2013, 1 Nov 2015 | Read review
“I had a room that faced the courtyard in the center of the hotel. There was no traffic noise at all.”
 of 5 bubbles Dackelprincess, 6 Oct 2015 | Read review
“Our room was quiet. We overlooked the back parking lot.”
 of 5 bubbles V8179JUkarenp, 27 Aug 2015 | Read review
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