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Doubletree by Hilton Hotel Rochester

CancelonUS$142*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$149*
US$142*
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US$149*
US$149*
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Doubletree by Hilton Hotel Rochester
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757 Reviews from our TripAdvisor Community

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South Orange, New Jersey
Reviewed today NEW

The newly renovated common areas are very nice. The beds were very comfortable and the staff was accommodating. Be sure to request a room on the outside of the property. Inner rooms can be very noisy given the open air style of this property and the location of the library lobby bar and swimming pool. Our bathroom wasn't totally clean...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank S4356KUtracyc
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

This is a Doubletree hotel, so for those familiar with Doubletrees, you'll know how they create a huge interior atrium. But not all Doubletrees are the same. The Rochester/Henrietta Doubletree does a fantastic job in creating a wonderful interior space, from the sail-like triangular cloths stretched above the pool, to the trees and plants and walkways, to the hotel bar....

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Helpful?
1Thank Michael F
About Hotel's Favourite Review
Management response:

Dear Michael F, Thank you so much for a great description of the hotels ambiance. We are very proud of the modern look and equally proud of the services we offer. I am so pleased you have enjoyed the numerous visits and hope to be able to Thank you in person on your next stay. Best regards, Tim Elie General...

Manchester, New Hampshire
Reviewed 2 days ago NEW

Not a bad hotel good location but upgrade pillows. Upgrade bathrooms/ showers more customer service for front desk people they need to be able to not just stand around while one person is on phone the other watches.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank domenicd437
White Plains, United States
Reviewed 3 days ago NEW

Amazing experience with help from the GM of the hotel getting back to me promptly and helping with updating the check-in date on a pre-paid reservation. This was for my daughter's NY State Gymnastics Championship visit to Rochester, where I did not know the date of her event in advance. Strongly recommend this hotel for their location, courteous staff, spacious...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Avijit C
Management response:

Dear Avijit C, Thank you for your kind words of praise. I was just doing my job but I do appreciate what you wrote in your review. I'm glad you enjoyed the hotel and our courteous staff. I hope your daughter had success in her championship event. Please come back and visit with us again. I look forward to thanking...

Tully, New York
Reviewed 2 weeks ago

The staff was very helpful and friendly. We were there for a reunion and they were very accommodating for the Theta Xi brothers throughout the stay. If there was any suggestion for improvement it would be to somehow add a hot tub to the pool area.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Pastorjfa
Management response:

Dear Pastorjfa, Thank you for the wonderful review regarding your recent stay. I am very happy you and the Theta Xi brothers were able to gather and have a great time. I appreciate the feedback received regarding the hot tub and will be sure to share. Best regards, Tim Elie General Manager

Reviewed 2 weeks ago

I must say I enjoyed my stay at the DoubleTree Hilton hotel in Rochester, NY. The hotel is actually located in Brighton, NY. The staff was fantastic and kudos to the housekeeping, maintenance and did service staff. I'll definitely stay here on my return trip.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Derreck M
Management response:

Dear Derreck M, Thank you for taking time to write us a quick review based on your recent visit. I appreciate the compliments pertaining to the staff and hotel service. I have shared these just this morning with my management team. Hope you'll visit with us soon. Best regards Tim Elie General Manager

Reviewed 3 weeks ago via mobile

Centrally located, so close to the airport and the division of my company as well as food, shopping and entertainment. Newly renovated, wonderful bar, lobby and business center. Staff is wonderful, will definitely be back!

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Helpful?
1Thank Stacy M
Management response:

Dear Stacy M, I was so happy to have read your review. I am glad you enjoyed the hotel, the staff and our customer service and look forward to your return. Perhaps on your next visit I can thank you in person for your nice comments. Best regards, Tim Elie General Manager

Reviewed 3 weeks ago via mobile

I didn't like the hotel too much because the bedroom window views the hallway. The blinds had to be closed otherwise people walking in the hallway could see into the room. The blinds weren't able to block the light in the hallway and I didn't have a good sleep. Other than that the hotel was as expected.

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Helpful?
Thank JM4826ZQ
Management response:

Dear JM4826ZQ, I was sorry to have read you didn't like the room you were in because of privacy concerns. You were more than welcomed to request a change of rooms, perhaps the next time keep this in mind. Thanks for the feedback. Best regards, Tim Elie General Manager

Shorewood, Illinois
Reviewed 3 weeks ago

Excellent Service from van driver and front desk. Very friendly and helpful front desk clerk Ramona. She gives professional service and great personality with a smile. Treats you with high respect. Goes one step above to make sure your stay is a pleasant one.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank lzelm
Management response:

Dear lzelm, Thank you for your kind review and your compliments regarding the friendly and helpful services offered by Ramona. We think very highly of Ramona too, in fact, she just won our Employee of the Month award ! I have shared your comments with her as well. Hope your travels bring you back to Rochester soon. Best regards, Tim...

Temple, United States
Reviewed 4 weeks ago

This was a very pleasant experience..the layout of the hotel, parking, desk service, restaurant service, room selection, and location. I would recommend this hotel highly, and will use again when in Rochester.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank James T
Management response:

Dear James T, Thank you for the high recommendation based on your recent stay. I was very happy you enjoyed all the features and amenities the hotel has to offer. I hope a return trip is planned soon and would welcome the opportunity to thank you in person. Best regards, Tim Elie General Manager

71 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: RM556 - RM1,000 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotwire, Travelocity, Priceline, Hilton Hotels Direct, Hotels.com, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelQuickly, HotelsClick and HRS so you can book your Doubletree by Hilton Hotel Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with an interior balcony for the inside view. Outside is not much.”
S1779ZVmichaelf, 2 May 2017 | Read review
“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
Queen_0f_Oakville, 14 Feb 2017 | Read review
5 of 5
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US$142* /night
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Prices are for 1 room, 2 adults
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