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Doubletree by Hilton Hotel Rochester

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694 Reviews from our TripAdvisor Community

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Showing 686: English reviews
Almonte, Canada
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

If you are travelling with a group of rowdy hockey players who like to run in the halls and throw around balls while their parents stack up cases of empties and whine about the game's bad calls, then this hotel is perfect. They do more than 20 tournaments a year, so if you are looking for a place to relax... More 

Helpful?
Thank EaseCoaster
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

EaseCoaster, Thanks you for your review of our home away from home. Rochester is a very big youth sports tournament area. Our hotel is one of the largest in the Rochester market, we do tend to do embrace all of our clients that stay with us to make their stay more enjoyable. We tend to have a designated area for... More 

Ottawa, Canada
1 review
Reviewed 4 days ago NEW

Close to amenities, shopping, coffee food, gas, liquor store. Small beds, nice pool and exercise area. It was loud. Housekeeping came to our room at 8am. That was quite early in my opinion. The rooms were not very clean and we had ants in our bathroom.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank sandiw862
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sandiw862, Thank you for your response, I am sorry to hear about the issue you had during your stay. Can you contact me, Robert.trotta@hilton.com, so I can get a little information on the room number so I could look into the issue personally. Once again, I do apologize and looking forward to hearing from you and thanks again for letting... More 

Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW via mobile

For the purpose of hockey tournaments this is a great place for teams. Anyone else I would make sure there is not a tournament planned for your stay if you like quiet. Check in was easy, rooms were clean. Pool area was clean and lots of room for parents to gather and still keep an eye on the kids. Staff... More 

Helpful?
Thank Chelsea L
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Chelsea L, Thank you for your kind words about our hotel and my staff, too bad you did not have the breakfast, it is awesome! Glad that you will choosing our hotel again, we would love for you to see the completed upgrades. Thanks again More 

Rochester, New York
1 review
Reviewed 1 week ago NEW

They told use we couldn't use our poutns for anything. Check in was smooth, but we were over charge red when leaving. The staff was friendly but the Hispanic woman at the desk had a hard time understanding us

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tre135
Sam C, Front Office Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Dear tre135, Thank you for taking the time to offer us your thoughts on your stay with us. Feedback from our guests is our greatest asset in our efforts to continuously improve the quality of stays for our guests and as such is much appreciated. I am sorry for the confusion regarding using points for your stay. For future reference,... More 

Ottawa, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago via mobile

The hotel is under renovation, but that's no big deal. We're in town for a hockey tournament and we couldn't be at a better hotel for this purpose. The hotel had a 10pm curfew is in place and needs to be with this many kids! There is place for the kids to play mini stick hockey together, great pool with... More 

Helpful?
Thank MJ K
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

MJ K, Thank you for your review of our hotel, we do try to accommodate our young adults while they are in town, I am glad that it worked out well during your stay. Thank you for keeping an eye on your boys and adhering to the quite time, it helps my team take care of your team:) Can't wait... More 

VA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

The hotel is in the middle of a remodel. Not a big deal. Our room was nicely done. Pet peeve - pink mold in showers. Our bathroom had an electrical socket that was coming away from the wall in the bathroom and there was pink mold on the caulk in the shower. A little bit of Tilex goes a long... More 

Helpful?
Thank Christine T
Miri L, on behalf of the staff at Doubletree by Hilton Hotel Rochester, responded to this review

Dear Christine T We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we... More 

Hamilton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I travel a lot and stay at hotels fairly often. In the last week I've been to 4 hotels (Double Tree twice). Tonight visit was an unplanned one due to weather. After a long weekend of driving and sightseeing and a lot of things not going as planned, we ended up at the Double Tree in Rochester NY. I called... More 

Helpful?
Thank meeschell
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Meeschell, We are so glad that you are with us during the uncertain weather that sneaked up on us. I am happy that you experienced some our warm and caring hospitality. Ryann is a superstar and we are very lucky to have her on our team. She truly loves what she does and it shows through with every person she... More 

Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Nice place to call home when away from home. The staff is very friendly and hospitable. Always given a smile and or asked how is everything and hope you enjoy your stay. I arrived on a later flight and checked in right after. When passing the restaurant, it was mentioned/offered we could get a meal for you and take it... More 

Helpful?
Thank Mark J
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Mark J, Thanks Mark for those kind work about our team, the great thing about our team are they truly do care about making our home your home while you are here. I am so glad to hear they achieved making you fell that way. Hope to see you again soon! More 

Level Contributor
2 reviews
Reviewed 3 weeks ago

The fan in our bathroom did not work/exist. The towels, coffee pods, coffee cups, glasses and bathroom samples were not replenished/cleaned. One day our room was not cleaned at all because we did not leave the room early enough..

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nancy M
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Nancy M. Thank you for your latest review. I am so sorry you experienced some difficulties during your stay. I am not sure why those difficulties occurred, I did review your situation with my executive housekeeper. In regards to our bathroom fans, they are roof top units that continually take air out of the bathrooms without the noise. Unfortunately, they... More 

Rancho Cucamonga, California
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Pros: It has a bar and restaurant in-house, the beds are comfortable, and usually the rooms are quiet, it's very easily accessible- it's right off the 390. Cons: It's a bit pricey for what you get, it can be noisy (they get a lot of children and teen sports competitions and they don't enforce quiet in hallways even at night),... More 

Helpful?
Thank Deanna H
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Deanna H, We just wanted to thank you for your review. We are so glad you reorganized our rooms are usually quiet and our beds are comfortable. Rochester is a very big in teen sports city on certain weekends we are sorry they were a bit noisy. We do enforce a 10pm quiet time, unfortunately sometime it can get a... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Region: United States > New York > Finger Lakes > Henrietta
Price Range: RM496 - RM790 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Odigeo, Hotels.com, Priceline and Travelocity so you can book your Doubletree by Hilton Hotel Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay on the side of the hotel that borders the open area. LOUD.”
 of 5 bubbles T4936TXchristinet, 25 Nov 2016 | Read review
“Choose an exterior room to avoid noise from the lobby!”
 of 5 bubbles Zoe_1232014, 22 Oct 2016 | Read review
“Odd numbered rooms”
 of 5 bubbles 266SusanS, 9 Oct 2016 | Read review
“Pick the rooms facing the outside windows, so you don't have to worry about people walking by the sliding doors.”
 of 5 bubbles FAMASO, 1 Aug 2016 | Read review
“Shuttle bus can take you to/from local restaurants!”
 of 5 bubbles 788arlenej, 19 Jul 2016 | Read review
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