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Comfort Suites Rochester

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Comfort Suites Rochester
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145 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Rochester
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Showing 141: English reviews
New York City, New York
Reviewed 9 February 2016

Convenient location, right off the thruway. Lots of local restaurants nearby and shopping mall is right down the street. No complaints here. Hotel is very clean, beds are extremely comfortable...love the many extra pillows :) I have stayed at a couple other hotels around the area and none can come close to the amazing customer service at Comfort. Sandra and...

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Helpful?
Thank MzSunshine1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience...

Milliken, Colorado
Reviewed 18 November 2015 via mobile

Not the comfort suites that I'm used to. This is an older property that by Choice Hotel standards should be a Comfort Inn and that's being generous. The latest round of upgrades looks to have been performed by the lowest bidder. The caulking in the bathroom looks like a five-year-old did it. The hotel is clean and in good location...

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Helpful?
Thank laffin_ol
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Reviewed 12 November 2015

Clean comfortable Comfort Suites, not as large as other that we have stayed at. Room was clean and beds were very comfortable. Breakfast area was larger then most and much the same items.Limited choice of a hot breakfast (Ham and Eggs only) Close to the interstate.

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Helpful?
Thank Mayno1
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see you again soon. Kind Regards, Brent...

Melbourne, Australia
Reviewed 9 November 2015

We scored this place on Priceline - stayed one night on our way through Rochester. Very convenient location close to the freeway, and with plenty of restaurants close by. Check in assistant was helpful and friendly in a professional way. Room was clean and spacious, but smelled a little mildewy. It wasn't overpowering though, and we slept well in the...

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Helpful?
Thank zanzibar138
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your trip. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and accommodations on...

Chippewa Bay, New York
Reviewed 20 September 2015

This motel has a great location, just off Interstate 390, just north of Interstate 90, the New York State Thruway. Cracker Barrel restaurant in right next door. Nearby shopping mall and stores, Wegmans Food Market, and great restaurants make this motel deserving of your consideration when visiting the Rochester area. Friendly, helpful staff and an ample hot breakfast.

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Helpful?
Thank stephen t
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We hope to see...

NY
Reviewed 28 August 2015 via mobile

This hotel is ok, i would give it an average rate. Certainly nothing to write home about. My biggest complaint is that it obviously has water/ sewer problems. I let my son take a shower first. When he was done, there was a tub full of water. I figured he pushed the plug down so i pulled it up. Waited...

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Helpful?
Thank CharliesAngel2013
GeneralManagerny007, Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this trip. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

South of Boston
Reviewed 22 August 2015

This was our second visit recently to this property. The staff is extremely friendly and helpful, which goes a long way for me. This time we had a challenging time, as our room felt damp - it was very humid out, but it felt as if we had to run the air conditioner non-stop, then it was cold. We did...

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Helpful?
Thank PenelopeOdyssey
GeneralManagerny007, Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you during your trip to RIT. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you with superior service and...

Toronto
Reviewed 12 August 2015

My family stayed at the Comfort Suites for a weekend trip to visit the Children's Museum in Rochester. I picked the hotel based on Tripadvisor reviews and because I was seeking an affordable hotel that provided breakfast, free wi-fi and a swimming pool. Rochester was about a 20-minute drive from the hotel. We found our suite to be comfortable with...

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Helpful?
Thank CJZvan2009
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay at Comfort Suites Rochester/Henrietta. I am glad that we were able to accommodate you and your family during your recent trip to Rochester. We sincerely appreciate for your time and valuable feedback and hope you will give us another chance to provide you...

Dallas
Reviewed 9 July 2015

I travel all over the US and when it comes to certain brands, there is a level of expectation. In this case, the Choice Hotel brand. Customer service was friendly, rooms were clean, and internet was stable. This hotel is located in a nice area right behind Cracker Barrel. There is also lots of shopping and restaurants close by. I...

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Helpful?
Thank mctraveler2
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for taking the time to fill out a Trip Advisor Review with such positive feedback! We enjoy hearing from our guest and especially from the road warriors like you. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we...

Frederick, Maryland
Reviewed 7 July 2015

This place tops it all!!! It is not far from the Rochester city area. I can't find anything to complain about. The breakfast was yummy, the rooms were exceptionally clean and the customer service was great!

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Helpful?
Thank Roni R
GeneralManagerny007, General Manager at Comfort Suites Rochester, responded to this review

Thank you for your amazing comments. I am glad that you were able to enjoy your stay with us at the Comfort Suites-Rochester. We hope to see you again soon. Brent Palmer, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast included
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa. ... more   less 

Additional Information about Comfort Suites Rochester

Address: 2085 Hylan Dr, Henrietta, NY 14623-4219
Region: United States > New York > Finger Lakes > Henrietta
Price Range: RM432 - RM771 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Rochester 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites Rochester Hotel Rochester
Rochester Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Rochester staff and other travellers.
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over a year ago
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Questions? Get answers from Comfort Suites Rochester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one not near noisy kids, unless you have noisy kids.”
 of 5 bubbles tu2rgirl, 2 Jul 2016 | Read review
“Got it on hotwire 2 1/2 star suites in Henrietta NY, Should be a 3 star.”
 of 5 bubbles dealr, 11 Jun 2016 | Read review
“Get there early”
 of 5 bubbles ericg0wins, 4 May 2016 | Read review
“Free Breakfast”
 of 5 bubbles brandondaycaden, 23 Mar 2016 | Read review
“Anywhere would be just great”
 of 5 bubbles 121ronir, 7 Jul 2015 | Read review
5 of 5