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We deselected the Best Western in Victor because they doubled advertised room rate once we booked and the desk clerk was offensively clipped and rude when we called. Aaron at Comfort Suites was friendly, professional, and welcoming on the phone and in person. Comfort Suites...More
1 Thank Anne S
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded 25 August 2016
Hi Anne S,
THANK YOU for the sparkeling review!! We are so happy that you got the opportunity to stay with us. Aaron has been a great asset to our team this summer and so happy to assist our guests, making sure they are happy...More
Happy to have a larger-than-average room with fridge, microwave, couch, and charging station. Fitness room and free breakfast were a plus. The buffet actually included scrambled eggs, but the muffins/breads/bagels were the usual cheap garbage. The Staff was efficient and friendly, especially in taking care...More
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded 12 August 2016
Thank you for the review! We are happy that you enjoyed our spacious rooms and breakfast! I hope that you were able to take part in the extra amenity of the pool as well! We know you have a lot of places to...More
Nice hotel, but looks a little tired. Plenty of room to spread out, though, and the room was clean. We had a room near a family engaged in a battle, which was a shame, but we were so tired that we didn't call the desk....More
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded 5 July 2016
Thank you for taking the time to review the Comfort Suites!! I am glad for the most part enjoyed your stay with us. I sincerely apologize for the disruptive nights sleep due to other guests, but are happy that we could be apart...More
Go elsewhere until they improve/remake installations.
Room smells moist (1st floor) and gave me allergy.
Carpets are torned, smelly and dirty (see pictures).
Bathroom is old and needs updating.
Doorhandles not 100% functionning.
Towels at pool are like cheese graters...
Pool is excellent.
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded 29 June 2016
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room on your recent visit. I have shared...More
Perfect location, great value, clean rooms, friendly staff. We stayed the long weekend in May. Now... the Monday they were having major issues with the breakfast. The power kept going out and nothing was working (including the air conditioning in the breakfast area) to prepare...More
Thank Cindy D
Response from GeneralManagerny007, General Manager at Comfort Suites RochesterResponded 17 June 2016
Hi Cindy D,
Thank you for taking the time to review the Comfort Suites Rochester! We are so happy you enjoyed your stay! I do apologize for the issue with the power, I can assure you this was a 1 time occurrence and was fixed...More
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$80 - US$145 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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