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Crowne Plaza Queretaro Diamante

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121 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Queretaro Diamante
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Showing 49: English reviews
Windsor, Canada
Reviewed 27 February 2015

Quiet for sleep, rooms nice, bathroom in room nice, newer hotel, bar and restaurant good, breakfast good, very nice city view from room, Wi-Fi good, hotel is safe, key card needed to operate elevators. Recommend for the business traveller.

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Helpful?
Thank DUPS14x
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day DUPS14 Thank you so much for taking the time to share your comments, we do our best effort to fulfill our guests needs and it´s always good to read comments like yours. We hope to have you back soon, thank you again and best regards.

south bend
Reviewed 6 January 2015

If you are looking for a nice mountain side feeling hotel in the middle of Mexico, this is the place. The hotel sits on the side of a large hill or small mountain side. The height is high enough that you get a great view over looking the city or Queretaro. Now, the town of Queretaro is no LA or...

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Helpful?
Thank babylou21
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Thank you so much for taking the time to upload your comments regarding your recent stay with us, I just forwarded it to the General Management to the Hotel so we can something with the negative points you are mentioning. We strongly believe that our guests´s thoughts are the best way to achieve the high standards we long...

Cambridge, Massachusetts
Reviewed 31 December 2014

The hotel has a beautiful view over Queretaro and the rooms are properly appointed for this price level. However, the wifi is finicky and the walls are so thin that you can hear everything taking place in the room next door. I had placed all my valuables in the room safe and did not think that there would be much...

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Helpful?
1Thank ets926
Marco Antonio M, Public Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day We are very sorry to read the comment about your earphones, we have the possibility to verify who entered the room to clear that situation. We just spoke with the rooms manager and he was not aware of this. We are committed to fix a situation like this but we really need to know as soon as possible...

Mexico City, Mexico
Reviewed 13 December 2014

Good option if you are visiting Queretaro. From the downtown is about 15-20 minutes by car, just take the Bernardo Quintana Avenue and the take Paseo de la Colina road. Going up no more than 5 minutes, and then you can find this hotel with excellent view of Queretaro City. This is a nice hotel for resting and if you...

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Helpful?
Thank Sergio H
Marco Antonio M, Public Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Thank you so much for taking the time to upload your comments regarding your recent stay with us; it´s always great to read good things about our labor and this helps us to keep doing a good job. We hope to see you back sometime soon. Best regards

Bergamo, Italy
Reviewed 12 November 2014

this hotel is located on a hill from where you have the full view of Queretaro, if you are in your bed with the light off and the courtains open you have a breathless view. the bar and the restaurant are very good and the employees are super nice! no parking problems.

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Helpful?
Thank emanuelt71
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day emanuelt71 We want to thank you for uploading your comments regarding your stay with us, it always is a pleasure to know that our guests are having a good time with us. I will forward your comments to all the related areas. We long to have you back soon

Cancun
Reviewed 31 July 2014

The rooms and reception service are excellent. very comfortable beds. The location although great for a spectacular view over te city is not very convenient and there is nothing around that you can walk to. the restaurant is expensive and A plate of dried pasta covered ina luke warm cream sauce is NOT spaghetti carbonara !!!!! No bacon , no...

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Helpful?
3Thank CUNKEN
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Thank you so much for sharing your comments, there´s no better way to find weak areas than the guests´s feedback. We will personally speak with all the areas involved in your comments and will take action immediately. Thank you again for your comments and we long to back you back soon.

Chatham, Canada
Reviewed 21 June 2014

I was in this city for business and this hotel was by far one of my best. We has friendly quality service. The bar was so relaxing to look over the city from a mountain view at night was just amazing..

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Thank WowWee2014
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day WowWee2014 Thank you for uploading those comments, we'll be waiting for you on your next trip to Queretaro. Best regards

New York City, New York
Reviewed 8 June 2014

I just had a red-eye flight in from NYC, no sleep, starving and tired. After checking in, I wanted a bite to eat and some stores to shop. Because the concierge was not in, the front desk said, "oh!! you want food? and shops?" "yes, yes" i said. The woman recommended a place called Plaza del Parque. Not knowing anything...

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1Thank toasty24
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day toasty24 We want to thank you for the time to share your comments regarding the recent stay with us at Crowne Plaza Queretaro. Sadly, we read that you didn't have a good experience with the recomendation made by the front desk. May I recall that we offered the Hotel's restaurant as a first option to have something to...

Cincinnati, Ohio
Reviewed 4 June 2014

The views from the bedrooms of the city are spectacular. There is a pool (that I did not use) but it looks decent. The beds are great! I slept very well. Very clean. The only thing I thought was weird is the bathroom was very open... not really any privacy, but it was do-able. I thoroughly enjoyed this hotel and...

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Helpful?
Thank amy s
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day amy S It really is great to read comments like yours, we try our best everyday to fulfill our guests needs and offer an excellent stay. I forwarded your comment to all the areas involved and this really helps us to work even harder. Thank you so much again and we long to have you back soon in...

Bayer
Reviewed 9 April 2014

Great rooms, lots of space. Good - high level for Mexico. Restaurant is good and plates are really big. service is nice and polite. My problem was the internet - wifi did not really work at all. TV had quite a lot of "snow" in the display Breakfast was great if I compare this with some other south US and...

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Helpful?
Thank simrokkzz
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day simrokkzz We really want to thank you for your comments, last week we replaced some WiFi Antennas and maybe that is why you experienced a hard time. We hope these new systems will provide an excellent and continuous signal and WiFi will always be working properly from now on. Thank you again for your time and we long...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
The modern Holiday Inn Queretaro-Diamante offers you a business and family atmosphere with the most breathtaking view of the city, with high quality standards such as hairdryer, satellite TV, in-room electronic safe, radio, AM/FM alarm clock, iron, ironing board, coffee maker, voice mail, High speed Internet access, and much more! Located in the main commercial area (bars, restaurants, movie theaters, principal shopping malls, etc) 25 min. from airport with free shuttle, easiest access to major industrial parks and 5 min. (2 miles) driving to downtown. ... more   less 

Additional Information about Crowne Plaza Queretaro Diamante

Address: Anillo Vial Junipero Serra 1. 5, Queretaro City 76140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: RM363 - RM514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Queretaro Diamante 3.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Crowne Plaza Queretaro Diamante Hotel Queretaro
Hotel Style:
#21 Business Hotel in Queretaro City
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Questions & Answers

Questions? Get answers from Crowne Plaza Queretaro Diamante staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very confusing you actually enter hotel at mid point and 1-5 floors are below the lobby. Higher floors and city view are the best.”
  • City View Room 1409 was excellent
 of 5 bubbles Joe90123, 7 Dec 2016 | Read review
“Ask for a city view room. It is quieter.”
 of 5 bubbles davidmK556NG, 7 Nov 2016 | Read review
“If available take floor 2”
 of 5 bubbles 492hectord, 24 Aug 2016 | Read review
“Quiet Zone”
 of 5 bubbles jzaaboo, 30 Jun 2016 | Read review
“Higher level rooms have better view of the city.”
 of 5 bubbles 914geom, 18 Jun 2016 | Read review
5 of 5