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El Serafin Hotel Boutique

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El Serafin Hotel Boutique
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214 Reviews from our TripAdvisor Community

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Showing 67: English reviews
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Pensacola, Florida
Reviewed 5 days ago NEW

I happened to stumble across El Serafin Hotel Boutique on an oft-repeated internet search for hotels that accept pets as we were planning our 6-month visa run back to the States. Traveling with a dog (even a tiny one) almost always means staying in either a chain hotel or one that is, quite simply, not great, and often pretty basic...

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Thank bestlilbuddy
Plano, Texas
Reviewed 2 weeks ago

Querétaro is a fabulous tourist destination and El Serafin has a great location near the heart of it all. Once you walk in, it feels like a home and is beautifully appointed. Our family loved the hotel and the staff, especially Lilian, and the staff were all so special. We would return just to see them again. We had young...

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Thank Jose G
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear Mr:Jose G: Thank you so much for taking the time to send us your comments, we are very happy that your experience has been so positive. Please consider El SerafinHotel Boutique as your home in Queretaro. Until next time

Maple Ridge, Canada
Reviewed 4 weeks ago

There needs to be a higher rating available as excellent is not enough! Cecelia, Liliana and the other front desk staff were beyond friendly and helpful, they gave us advice on restaurants and attractions, made reservations, called taxis and booked tours for us. There was coffee and breakfast available in our room every morning. The maid service was prompt and...

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Thank brent r
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear Brent r: Thank you very much for your kind comments, we are happy that your stay has been so pleasant, for us it has been an honor to receive you in this house. Until next time

Vancouver, Canada
Reviewed 19 March 2017

Love to stay in the old town of most cities, and this is no exception. You are absolutely central and it is perfect. Being able to walk and then come back frequently to use your own facilities is great. The staff are very professional and friendly. There are rooms upstairs, where the family would have lived before, and ground floor...

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Thank vekel
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear vekel: We thank you for the time to let us know your comments which motivate us to always be better. Thank you very much and we look forward to your next visit to Queretaro.

Oak Park, Illinois, United States
Reviewed 14 March 2017

This hotel has many beautiful rooms and a charming courtyard where the morning sun was a perfect place to sit and read a book or enjoy a glass of wine in the evening. The rooms have brick walls and stone floors, and this kept the room comfortable temperature-wise. The room with two queen-sized rooms was extremely comfortable for two people....

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Thank Robbin K
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear Robbin K: Thank you very much for your comments, it is a pleasure to know that your visit was a success; Please consider this your home and we look forward to your next visit to Querétaro.

Delhi
Reviewed 9 March 2017

This hotel was so highly rated that we had high expectations. They were not met. When we arrived, we waited in the road for 10 minutes because no one was at reception, or answered the bell or phone (we called from the other side of the door.) The hotel public spaces are cluttered, crowded, and filled with tacky tchotkes. I...

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Thank StephanieWebb
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear StephanieWebb: We thank you very much for the valuable time you took to let us know your comments which will be very useful, We remind you that we have a meeting room for work meetings. Hoping that your next visit will allow us to improve the impression of the city and our hotel.

Panama City, Panama
Reviewed 16 February 2017

Well, I have to admit I was a little nervous when I saw that it was an eighteenth century remodel and had a "three-star hotel" rating, but with all the rave (five-star) user reviews, I decided to go for it. We were soooooo glad we did! My wife and I stayed there last night. Being Valentine's Day, we wanted something...

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Thank JimE_1111
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear JimE_1111: Thank you very much for taking the time to share with us your experience in this your home, likewise receive my most cordial greetings. It is very gratifying to know that we met your expectations by providing you with an excellent service, which you certainly deserve, I would like to share with you that our priority is to...

Montreal, Canada
Reviewed 8 February 2017

A magical stay at a beautiful hotel! Everything exceeded our expectations at this gorgeous and beautifully decorated 200 year old building and courtyard, from the lovely bedding, to the excellent breakfasts each day (gracias, Karen!), to the exceptional service from all of the wonderful and helpful staff! Liliana at reception was especially helpful for us, from arranging tours to calling...

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Thank Dianne L
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Our beloved Dianne L: Thank you very much for your kind comments, for us it has been a privilege to have you in this house, your congratulations will be shared with our collaborators. Comments like these are the ones that keeps us motivated to be better and always try to exceed our guests' expectations . Thanks and see you soon

Reviewed 4 February 2017 via mobile

The perfect combination, pasta and wine. Nice porcini mushrooms ravioli in a mushroom cream sauce. Rosso di montalcino italian wine. Anibal service was incredible. They have a perfect location. Amazing!

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Thank Idalis S
Mexico City, Mexico
Reviewed 25 January 2017

We stayed 3 days 2 nights in this B&B/hotel boutique, it was a nice experience. Staff was attentive and professional, helpful with the requests I had, they let me extend my check out with out any fee. There is a free breakfast included (bread, coffee, orange juice, yogurt and toast only). The room we stayed (viento) was spacious, pillows and...

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Thank emruve
El Serafin Hote... B, Gerente at El Serafin Hotel Boutique, responded to this review

Dear emruve: Thank you for your comments, it has been our pleasure to give you this house and we hope to have the privilege of your company again. Greetings and see you soon

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Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about El Serafin Hotel Boutique

Address: Independencia #22 Centro Historico | Queretaro , Queretaro, Queretaro City 76000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: RM286 - RM528 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Serafin Hotel Boutique 3*
Number of rooms: 13
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Questions & Answers

Here's what travellers have asked, with answers from El Serafin Hotel Boutique staff and other travellers.
3 questions
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San Juan Cosala, Mexico
over a year ago

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Questions? Get answers from El Serafin Hotel Boutique staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in two different rooms, both were beautiful and comfortable.”
bestlilbuddy, 21 Apr 2017 | Read review
“The room upstairs facing the street has a balcony and was really nice.”
418joseg, 12 Apr 2017 | Read review
“Don't think that there is a bad one”
brentr857, 25 Mar 2017 | Read review
“the front rooms are noisy, perhaps ask for a back room. If you cannot walk up stairs, there is no elevator, ask for a room downstairs,”
RobbinK_12, 13 Mar 2017 | Read review
“All room appear to be VERY nice (from the outside).”
JimE_1111, 15 Feb 2017 | Read review
5 of 5