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El Serafin Hotel Boutique

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187 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Creemore, Canada
Reviewed 15 March 2016

We would never stay anywhere else when in Queretaro. The staff, Cecila and Liliana were quite wonderful, rooms lovely, flowers everywhere. Breakfast available in the courtyard, candles all lit every night.

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Helpful?
Thank abbiegee
Serafín H, Gerente at El Serafin Hotel Boutique, responded to this review

Estimated abbiegee : Thank you very much for your flattering comments, this certainly is the best stimulus for nuestroa companions, congratulations were conveyed to Liliana and Cecilia . All appreciate your preference and look forward to seeing you soon

Creemore
Reviewed 13 March 2016

We checked into this hotel, smiling faces. Our room had hanging on the door , Viento,, a welcoming chalkboard with our name in it. Lovely continental breakfast served either in our room or outside on the patio. Cecilia was so helpful, cancelling reservations for us, making new ones,and Liliana actually going down the street to an Oxo store to help...

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Helpful?
Thank Gemmagee
Serafín H, Gerente at El Serafin Hotel Boutique, responded to this review

Sincere greetings from Queretaro! It is very much appreciated the time taken to explain with detail everything that you were able to enjoy during your stay and how much you highlighted experience with the staff. Know that we all work very hard and with effort in order to always be very attentive to your needs and please them, creating a...

San Francisco, California
Reviewed 15 February 2016

This was a wonderful find. First, the location is ideal, with nearly all major attractions a few blocks away. The staff was warm and welcoming and eager to help in any way. The room was very comfortable and efficient. The bed was very firm which we preferred. The in-room breakfasts were simple and good. One night there was a special...

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Thank DNINSF
Serafín H, Gerente at El Serafin Hotel Boutique, responded to this review

Dear Sirs DNINSF . : Thank you very much for taking the time to share with us your comments . El Serafin Hotel Boutique , rather than achieving stays we like to think we create unique and memorable experiences ; after all that is discovering new places . Thank you very much again and we will be waiting to welcome...

Charlotte, North Carolina
Reviewed 5 February 2016

We stayed at this hotel twice in the last two weeks, once on a Friday night and then the next Tuesday. Our first room was REALLY small. We were literally bumping into each other to get around. So for the second night, we booked the larger room that has a king. It was perfect. Neither room had windows but the...

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Thank NCTravelingGirl
Toronto, Ontario
Reviewed 13 January 2016

This is one of the top-rated hotels in Queretaro, and deserves to be rated as such. It's in the historic centre, but is on a quieter street, so I didn't hear any outside noise. I did have an inside room, so it may be noisier if you have a room that opens to the outside. It's a very attractive building...

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Thank Skisoccertrampdad
California
Reviewed 26 December 2015

Great and nice hotel, friendly staffs, great breakfast and perfect location. The wifi in room is slow but usable. My wife uses Google Project Fi and it works great in this city and other places in Mexico. I think it is based on T-Mobile

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Thank jazzman007
Serafín H, Gerente at El Serafin Hotel Boutique, responded to this review
Google Translation

Estimado Jazzman007: Muchas gracias por sus amables comentarios, para nosotros es muy importante conocer su opinión. Nuevamente muchas gracias y...

Reviewed 21 December 2015 via mobile

Centrally located in the historic district, this place was great! Walking distance to shopping and lots of great places to eat. We were there for a family wedding and the staff was very attentive, professional, helpful and friendly! Our stay included breakfast which was freshly prepared and delivered to our room! I would definitely stay there again. I would recommend...

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Thank Yanira K
Reviewed 30 November 2015

Everything was perfect. The reception, location, breakfast, room......all great! Would definitely go back. The young lady and man at the reception desk were very helpful and pleasant. We were also able to leave our baggage there after checkout while we explored Queretaro. Big thumbs up!

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Thank Tim C
Serafín H, Gerente at El Serafin Hotel Boutique, responded to this review
Google Translation

Estimado Sr. Tim C.: Para nosotros ha sido un gran placer el poder tenerlos en esta su casa; para la...

Massachusetts
Reviewed 17 November 2015

This hotel looked nice, but they canceled our reservation with just a few days warning, despite having made it 3 months earlier! No apology, no explanation. They probably had a guest who was willing to pay more. Grumble. We scrambled and found another hotel nearby; I'll post that review after our visit.

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1Thank PhillipCambridge
Plainwell, Michigan
Reviewed 11 November 2015

Staff was gracious and quick to help in any way that was required. Management was co-operative and helpful at all times. The manager, Mariana, spoke great English and even had a travel breakfast made for my departure at 4:30 a.m.

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Thank 219albertr

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning

Additional Information about El Serafin Hotel Boutique

Address: Independencia #22 Centro Historico | Queretaro , Queretaro, Queretaro 76000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range: RM226 - RM395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Serafin Hotel Boutique 3*
Number of rooms: 13
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Questions & Answers

Here's what travellers have asked, with answers from El Serafin Hotel Boutique staff and other travellers.
3 questions
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San Juan Cosala, Mexico
10 months ago

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Questions? Get answers from El Serafin Hotel Boutique staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room in the 1st floor!”
 of 5 bubbles gaby_caballero, 12 May 2016 | Read review
“La Lluvia is a good choice --- larger, with a sitting area, a room safe and a nice bathroom. You will hear people walking past by 8:00 a.m. It is quiet at night after about 11:00 p.m. We were happy there.”
 of 5 bubbles DaveWells, 2 May 2016 | Read review
“I had the opportunity to see many of the rooms and they all seem wonderful.”
 of 5 bubbles 209douglasg, 19 Apr 2016 | Read review
“Sligthly warm room during night . Lacking of open windows due to old architecture. Beareable stay with excellent pillows and matress make pleasent dreams and relaxing sleep.”
 of 5 bubbles , 17 Apr 2016 | Read review
“Higher rooms would have more light”
 of 5 bubbles Gemmagee, 13 Mar 2016 | Read review
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