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Holiday Inn Queretaro Zona Diamante

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Holiday Inn Queretaro Zona Diamante
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137 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Miami
Reviewed 3 weeks ago via mobile

Arrive at 2:10 pm room not ready, Spyre member. They claim that have a gym its out of order 4 months now, at least must be informed in the web page, isn't. The drain in the shower doesn't work, flood out all the bathroom evrytime you have a shower, the TV doesn't work with control only manual, the meal in...

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Helpful?
Thank Andre O
Mexico
Reviewed 15 November 2016

This place was one of the worst experiences on any hotel in my life, we were in Queretaro for my children swim meet and we booked here because it was close to the park. There was only one elevator working and it was used mainly by the workers of the hotel, people transporting food, pushing service carts, chamber maids carts,...

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Helpful?
Thank MichelMexico
Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you for your comments, we are working on a full renovation and soon the rooms and public areas will be offering a whole new option. We hope you could give us the chance to stay with us again and taste the new areas. Thank you again and best regards

Reviewed 28 October 2016 via mobile

Construction ongoing Rooms smell and are dirty Old furniture even for platinum members Food carpaccio ok steaks really bad Service ask how food was I said not good and he walks away ? Best is the view over the city see pic

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Helpful?
Thank Heinrich H
Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you for your comments, we are working on a detailed renovation of the rooms and soon weill have a brand new option to every guest. We´ll talk to the F&B department about your comment and will ensure the quality on foon and presentation at the Restaurant. Thank you again and best regards.

Miami
Reviewed 1 July 2016 via mobile

Too many things doesn't work properly is visible the wear out. damage in rooms walls, furniture the same. Staff is OK , even not well trained they try to cooperate. The location is far from down towm no walking distance atractions. Internet is OK.

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Helpful?
Thank Andre O
Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day and thank you so much for your comments, we´ll do our best effort to reinforce the maintenance program and keep the rooms in the high quality standards that have been a constant in our Hotel. We look forward for welcome you back soon. Thank you again

Buffalo, New York
Reviewed 12 June 2016 via mobile

This is a very nice Holiday Inn with very attentive staff. Loved the beds, linens, and pool. Rooms are very comfortable. Prices were very reasonable in the restaurant and the food was good. I especially enjoyed the eggs cooked to order and the tacos at breakfast! Isabella makes the tacos from scratch right at the station. Delicious. We did have...

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Helpful?
Thank Docsherri
Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you so much for your comments, we truly believe that your feedback is the best way to realize if we´re on the right track. We hope you´ll have the chance to stay with us soon. Thank you again and best regards.

Reviewed 30 May 2016

The hotel is OK, the rooms have enough space and are confortable, it has a bathtube which is not too comun to find in Mexico. The breakfast is not included in the price, but it has a good variety. The service was OK, but not too great.

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Helpful?
Thank Lingie L
Managementqro, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you so much for sharing your comments about this recent stay with us at Holiday Inn Zona Diamante. It really is important for us to know our guests´s needs and feelings. Thank you again and we hope to see you back soon.

Morelia, Mexico
Reviewed 2 May 2016 via mobile

This hotel had a deal for the activity we had in Queretaro and was a great option. Pool was cold but we had a great time. Beds were excellent and pillows as well our room had problems with the remote for the tv but that was minor. Staff was nice and parking and Internet free.

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Helpful?
Thank RodrigoSigal
Marc0Ant0ni0M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you so much for your comments, we try hard everyday to satisfy our guests´s needs and it´s great to read comments that confirm this. Thank you again and we hope to see you back soon.

San Pedro Sula, Honduras
Reviewed 27 September 2015 via mobile

Great location, clean rooms, affordable price and breakfast was 10/10! Keep up your service and warmth. Internet service was great and people there make you feel right at home. Definetly the place to stay while in Queretaro for business or pleasure.

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Helpful?
Thank Oscar F
Marco Antonio M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you so much for sharing your comments, its important for us to know the real guest´s feeling and this is an excellent tool for that. We are glad that you enjoyed your stay and look forward for welcome you soon. Best regards.

Puerto Vallarta, Mexico
Reviewed 28 August 2015 via mobile

Been in queretaro for a couple times and always select this resort the rooms are comfortable and spacious the view its great you can see all queretaro city ,because this hotel its located in the diamond zone which is upon the mountains or hill if you come in december its really cold! I really like the entrance beacuse you walk...

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Thank m3nahen
Marco Antonio M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day. On behalf of the Hotel staff, I´d like to thank you for taking the time to share your comments regarding this recent stay with us. It really is important for us to know the real feelings of our guests. We look forward for welcome you soon.

Mexico City, Mexico
Reviewed 28 August 2015

Different hotel because you enter on the top floor and the rooms are below. Ammenities are ok, but the rooms are getting old and the carpet is starting to get broken on the sides. What I really loved is the view you have of Queretaro and also the service was good. As a tip ask for a room on the...

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Helpful?
Thank RRivera2014
Marco Antonio M, Guest Relations Manager at Holiday Inn Queretaro Zona Diamante, responded to this review

Good day Thank you for taking the time to share your comments, we know the rooms are getting old and that´s why we have a total renovation planned for late 2015 and hopefully you´ll be noticing the changes soon in further trips to Querétaro. Thank you again and best regards.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Holiday Inn Queretaro Zona Diamante

Address: Anillo Vial II Fray Junipero Serra: 1500-A, Queretaro City 76140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: RM335 - RM497 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Queretaro Zona Diamante 3*
Number of rooms: 142
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Also Known As:
Holiday Inn Queretaro Zona Diamante Hotel Queretaro
Queretaro Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Queretaro Zona Diamante staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
MichelMexico, 14 Nov 2016 | Read review
“Try to get a room in the top levels (first or second floor) whit view to the city. In the evening the view is really pretty”
lingiel2015, 30 May 2016 | Read review
“top floors with city view”
RRivera2014, 27 Aug 2015 | Read review
“Ask for a room facing the city.”
ZingerOntario, 16 Apr 2015 | Read review
“ask to face the city and not the rock wall behind the hotel”
Sheltacus, 9 Dec 2014 | Read review
5 of 5