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I went to Celeya, Mexico to attend a wedding. On my way back to the states, I checked into this hotel based on the TripAdvisor reviews. This place did not disappoint. The room was spacious, the bathroom was spotless, and there are just no words...More
From my last visit we can see that they are improving, things are working details are being taking care. The hotel is great but the location isn't if are looking to go out, quite far from every thing.More
Thank Andre O
Response from IHGService, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 29 October 2017
Hi Andre O,
Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the improvement in our services. However, I was concerned to see that you were not impressed with our...More
The view from the hotel is amazing. The rooms are nice and comfortable. The pillows were a very pleasant surprise. Room service breakfast was extremely well served for he price (scrambled eggs with ham for around 4 USD). But the first time I ordered form...More
Thank Christian P
Response from IHGService, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 17 September 2017
Hello Christian P,
Thanks for choosing Holiday Inn Queretaro Zona Diamante Mexico and leaving your honest feedback.
I am sorry to read that your stay was not exceptional because of your dining experience with us. The issues you have raised are shared with hotel management...More
I stayed in this hotel for the last weekend of May... dirty pool, very bad service in general, front desk personnel unable to do anything right, the room smelled like dirty pamper, our privacy was broken twice, first by opening the door room with no...More
Response from Managementqro, Public Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 21 June 2017
Thank you so much for taking the time to share your thoughts about your recent stay with us at the Holiday Inn Querétaro Zona Diamante; we strongly believe that our clients´s feedback is the best tool to realize where we are right or...More
Arrive at 2:10 pm room not ready, Spyre member. They claim that have a gym its out of order 4 months now, at least must be informed in the web page, isn't. The drain in the shower doesn't work, flood out all the bathroom evrytime...More
Thank Andre O
Response from IHGService, Guest Relations Manager at Holiday Inn Queretaro Zona DiamanteResponded 12 May 2017
Hi Andre O,
Thank you for your recent stay and for being a loyal IHG Rewards Club Spire member. I sincerely apologize for the inconvenience you have experienced due to our bathroom shower, in-room television, food served, and our fitness center being unavailable. We always...More
US$74 - US$109 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Central Mexico and Gulf Coast >
Also Known As
Holiday Inn Queretaro Zona Diamante Hotel Queretaro ,