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Country Inn & Suites By Carlson, Big Flats (Elmira)

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1 room 2 adults 0 children
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419 Reviews from our TripAdvisor Community

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Showing 415: English reviews
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Rochester, New York
Reviewed 4 days ago NEW

The common areas were clean, inviting and well kept. Our room was very clean and comfortable. The pool and pool room were well maintained. The breakfast offered a wide variety of choices for all. The staff were friendly and helpful. We had a pleasant stay and would stay there again if we return to the area.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Kristie O
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Wow - Kristie, thank you for choosing our hotel and for your five-star review. We are delighted to know you loved your comfortable room and that you were completely satisfied with our service with our service and facilities. We appreciate your business and hope you will be back to see us again soon. Yours In Hospitality, Gregg Murrelle General Manager...

Perth, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017 via mobile

This hotel is perfectly positioned near the Interstate without the noise and busy roads of the usual off-highway hotels and restaurants. It is a cosy, warm and friendly hotel with a relaxing atmosphere. The King room is very spacious, clean and has everything you need for a comfortable stay, including small fridge and a work desk with lounge. The bedroom...

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Helpful?
Thank Dennis R
About Hotel's Favourite Review
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Dennis, many thanks for writing such a great review and recommending us. We are delighted to know that our service and facilities not only met your expectations but exceeded them and that you particularly loved spending time in our indoor heated pool. We hope your great experience with us will bring you back to enjoy more of what we have...

Fremont, California
Reviewed 1 week ago

Room: a bit dated but clean wifi: on the slow side but workable service: front desk very friendly price: very good; got a very good deal (~$50 for one night) comfort: bed is not bad; a bit of highway noise but not terrible breakfast: 3 hot entrees (scrambled eggs, corned hash, country-fried potatoes, makes your own waffles; oat meals, cereals,...

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Helpful?
Thank CyclopDad
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for sharing your feedback! It’s our pleasure knowing you had a pleasant experience with us and loved the delicious breakfast we offer and our affordable rates. All of us appreciate you being our guest. Please visit us again soon! Yours In Hospitality, Gregg Murrelle General Manager Country Inn & Suites By Carlson Big Flats (Elmira), NY

Newfane, United States
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Pamela P
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Reviewed 2 weeks ago

Booked on-line with Expedia (not best choice if you belong to Hotel rewards .. as you will not receive any) ..was staying for next day work installation at nearby store .. arrived early (11:45am) from another job installation in Ithaca, N.Y. ...had paper work to do and inquired if I might be able to use breakfast area .. Front Desk...

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Helpful?
Thank Alfred J
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Alfred, thanks so much for taking the time to share your excellent review. We are delighted to know you loved your comfortable room and that our staff was helpful to all your needs. It was a pleasure serving you, and we look forward to doing so again soon. Yours In Hospitality, Gregg Murrelle General Manager Country Inn & Suites By...

Elmira, New York
Reviewed 3 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Matthiasmom
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Las Vegas, Nevada
Reviewed 4 weeks ago

Very clean, nice size room with a king bed on the third floor. The staff was very friendly and Jess was the best check-in experience I had while on my recent "Road Warrior" trip. Everyone else was great, the check-in was just fantastic. It was the weekend, so there were a lot of families and, of course, the unrestrained children...

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Helpful?
Thank PhreedomPhun
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for staying with us on your recent business trip. It is great knowing you enjoyed our location and found us to be a good value. We appreciate your compliment on our front desk staff and service. Our associates take great pride in ensuring their guests have an excellent experience, and we will be sure to share your praises....

Sloatsburg, New York
Reviewed 4 weeks ago

I thought this type of hotel had updated Bathrooms & rooms since it looks nice from the outside. I guess for the money I paid I get this so, so location. Staff was excellent. Continental breakfast was okay.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank luismN2485HB
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and were impressed with most aspects of our hotel, especially our location close to various attractions of the city. We also appreciate your observations and hope to have the opportunity to welcome you back soon. Yours In Hospitality, Gregg Murrelle General...

Beaver Falls, NY, United States
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank W9033ORgaryh
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Rochester, New York
Reviewed 19 March 2017

Nice basic hotel, room was nice, clean, big enough to be comfortable with 2 queen beds, decent bathroom, tiny frig and microwave are a nice extra though frig froze my strawberries.. enjoyed the free coffee/tea available all day. Didn't really like the free cookies. Breakfast is nothing special, scrambled eggs were terrible, potato patties were just OK, bacon could have...

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Helpful?
Thank MauiIsMyFavorite
00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

We appreciate you taking the time to share your review. We are glad to know you liked your suite and the in-room amenities. However, we apologize our breakfast was not up to your expectations. We value your feedback and look forward to serving you again soon. Yours In Hospitality, Gregg Murrelle General Manager Country Inn & Suites By Carlson Big...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Region: United States > New York > Finger Lakes > Horseheads
Price Range: RM318 - RM1,133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and other travellers.
4 questions
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New York City, New York
7 months ago

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Questions? Get answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor next 2 stairs”
230alfredj, 13 Apr 2017 | Read review
“No Security Cameras on this property”
iluvmygman, 12 Mar 2017 | Read review
“Nice view overlooking the pond, lots of ducks and geese.”
williamkN4690JR, 9 Mar 2017 | Read review
“Easy on/easy off the major route. Lots of restaurant choices within a mile.”
drakepc, 14 Feb 2017 | Read review
“I was on the second floor, in the queen size room. It was very roomy and close to the pool.”
starrJ2013, 8 Jan 2017 | Read review
5 of 5