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    Country Inn & Suites By Carlson, Big Flats (Elmira)

    105 E Mall Rd, Horseheads, NY 14845-9009
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    01/10/2017 02/10/2017
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    US$89
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    Traveller (60)
    Room & Suite (14)
    Pool & Beach (5)
    Candlewood Suites Elmira Horseheads
    188 reviews
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    Overview
    • Excellent48%
    • Very good29%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “cookies” (48 reviews)
    “front desk” (51 reviews)
    “front porch” (9 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Family Rooms
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Housekeeping
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Country Inn & Suites By Carlson, Big Flats (Elmira)
    Special Offer: Stay 2 Nights & Save 15%
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    Candlewood Suites Elmira Horseheads
    188 reviews
    #6 of 11 hotels in Horseheads
     
    Hampton Inn Elmira/Horseheads
    589 reviews
    #1 of 11 hotels in Horseheads
     
    Courtyard Elmira Horseheads
    78 reviews
    #5 of 11 hotels in Horseheads
     
    Rodeway Inn Marshall Manor
    101 reviews
    #8 of 11 hotels in Horseheads
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (470)
    There are newer reviews for Country Inn & Suites By Carlson, Big Flats (Elmira)
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    11 - 15 of 466 reviews

    Reviewed 4 weeks ago via mobile

    Fair price very nice welcome by lady at front desk ( she's there in the night shift) Food good and lady in eating area on top of everything very efficient!!! Room was clean however toilet had been used and not cleaned, we found big traces...More

    Thank celiabr
    Response from 00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira)Responded 4 weeks ago

    Thank you for sharing your review. Please accept our apologies for not providing great service from housekeeping as well as from our front desk staff while you were here. We utilize our guest feedback as a training tool so we are continuously improving. Thank you...More

    Reviewed 4 weeks ago

    4th floor king suite was well laid out but you could smell the Lysol drenched carpet, furniture where someone's had smoked before. We checked in around 7 and gagged. But we were too tired to say anything. However, later that evening as we first walked...More

    Thank tututravel2017
    Response from 00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira)Responded 4 weeks ago

    Thank you for your recent stay at our hotel. We appreciate the time you took to share your experiences. With feedback such as yours, we can turn our attention directly to areas that most need it. Thank you again for your comments. We look forward...More

    Reviewed 4 weeks ago

    We stayed 2 nights at Country Inn and Suites in Big Flats, NY. The hotel was welcoming- pleasant staff- courteous and business like. It is located off the beaten track and is quiet. The address says "Mall Road", but you don't see or hear the...More

    Thank Kathryn S
    Response from 00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira)Responded 4 weeks ago

    Kathryn, thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our terrific location as well as our friendly and helpful staff. We work hard to deliver a great experience for all of our guests, and we celebrate...More

    Reviewed 4 weeks ago

    Wow. I used to stay in this hotel frequently when I went to visit my grandmother, who died several years ago. This was my first trip back since then, and I do not believe that a dollar has been spent on maintenance or upgrading rooms...More

    Thank jyunllc
    Response from 00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira)Responded 4 weeks ago

    Thanks for staying with us. We appreciate your valuable feedback and regret that we disappointed you in multiple areas. Our goal is to provide you with an excellent experience and the cleanliness issues, loud a/c unit, and inadequate breakfast food are not typical of our...More

    Reviewed 4 weeks ago

    In this our 3rd stay at Country Inn & Suites in Horsehead, we felt at home and safe. There to drop our daughter off for college, we were greeted as family and had a very comfortable room. We had a lot of running around to...More

    Review collected in partnership with Country Inns & Suites By Carlson
    Thank ronaldhK1937YZ
    Response from 00gc, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira)Responded 4 weeks ago

    We appreciate your consistent support. It is always a pleasure seeing a familiar face, and we love having you as a regular guest! We want to thank you for taking the time to share your perspective with others. Your continued business is the best recommendation...More

    Candlewood Suites Elmira Horseheads
    188 reviews
    #6 of 11 hotels in Horseheads
     
    Hampton Inn Elmira/Horseheads
    589 reviews
    #1 of 11 hotels in Horseheads
     
    Courtyard Elmira Horseheads
    78 reviews
    #5 of 11 hotels in Horseheads
     
    Rodeway Inn Marshall Manor
    101 reviews
    #8 of 11 hotels in Horseheads
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Dry Cleaning
    • Laundry Service
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Tennis Court
    Details
    • Price range
    • US$96 - US$202 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 70
    • Reservation Options
    • TripAdvisor is proud to partner with Carlson, Booking.com, Travelocity, Priceline, Orbitz, Expedia, Hotels.com, TripOnline SA, Hotwire, getaroom.com and Cancelon so you can book your Country Inn & Suites By Carlson, Big Flats (Elmira) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Horseheads
    • Also Known As
    • Country Inn & Suites By Carlson, Big Flats Hotel Horseheads ,
    • Country Inn And Suites By Carlson, Big Flats ,
    • Country Inn Horseheads ,
    • Horseheads Country Inn ,
    • Country Inn Big Flats
    Add Photo Photos
    Traveller (60)
    Room & Suite (14)
    Pool & Beach (5)
    Dining (4)
    Hotel & Grounds (42)
    Bathroom (4)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
    Candlewood Suites Elmira Horseheads
    188 reviews
    .15 km away
     
    Hampton Inn Elmira/Horseheads
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    101 reviews
    6.51 km away
     
    Courtyard Elmira Horseheads
    78 reviews
    .15 km away
     
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    Ask a question
    Questions & Answers
    Dawn33
    18 June 2017|
    AnswerShow all 9 answers
    Response from Edna R | Reviewed this property |
    The products are small but they will replace each day if you need or just ask at desk and they will supply you with what you need
    1
    Vote
    Veggie_Mammal
    28 September 2016|
    AnswerShow all 12 answers
    Response from Amanda R | Reviewed this property |
    You have a million answers - but because I Raved about their customer service I have to tell you...the hairdryer in our room completely died in the middle of use. We called front desk and had a new one within minutes!
    3
    Votes
    Room Tips
    "We were on the third floor front and our neighbors were very quiet."
    Read review
    "Test the bathroom, see if the fan is noisy. Listen to the fridge - see if you can sleep with it on."
    Read review
    "Get to breakfast early. The room fills up fast."
    Read review
    "I would ask for a 3rd floor room It is quieter......pool is on first floor. Lots of kids just being kids."
    Read review
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