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Country Inn & Suites By Carlson, Big Flats (Elmira)

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1 room 2 adults 0 children
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418 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Big Flats (Elmira)
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Showing 414: English reviews
Melrose, Massachusetts
Reviewed 25 October 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank johnhH5181UY
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Rochester, New York
Reviewed 25 October 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Kellie M
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Reviewed 22 October 2016 via mobile

I stayed two nights at the hotel. Alicia, the front desk concierge, and Gregg, the General Manager, were very kind and caring. The room was clean and spacious. It had a microwave, a fridge, a coffee maker, a hair dryer, an iron. Also, complimentary breakfast and the swimming pool were very convenient. Freshly baked cookies, served at the lobby, added...

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Helpful?
Thank Elena L
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Wow - thanks for the five-star review! We are thrilled to read about your fantastic stay and how much you enjoyed your well-appointed room as well as our on-site facilities and amenities. We work hard to deliver a great experience for all of our guests, and we celebrate reviews such as yours. Thanks again, and we look forward to welcoming...

Reviewed 22 October 2016 via mobile

Alicia at the front desk was amazing! Helpful, friendly, funny and courteous. Made us feel right at home. She was a welcome friendly face after a long drive. Even beyond check-in she made sure we were taken care of all weekend. Would definitely recommend! The room was also clean and comfortable. Snacks and coffee available 24/7. Everything and everyone was...

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Helpful?
Thank Daryl T
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for your wonderful remarks and for recommending us. I am pleased to read that you enjoyed your stay with us. Thank you also for your kind compliments about the excellent service provided by Alicia. Please be assured that I will share your kind comments with her. It was our pleasure to have you as our guest and hope...

Middlesex, New Jersey
Reviewed 19 October 2016

We stayed here two nights and it was great! The staff was pleasant and helpful. We were greeted with fresh baked cookies and mints. The rooms well appointed and the king size bed area is set off from sitting area by curtained French doors for privacy. (You might have to request that) The indoor heated swimming pool is open until...

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Helpful?
Thank Lucy C
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for being our guest and for writing such a great review. We are delighted to read that our service and facilities not only met your expectations but exceeded them and that you particularly loved spending time in your room and our indoor heated pool. We hope our location was perfect for your plans, and your experience with us...

HONESDALE
Reviewed 19 October 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank ecb41
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

New York City, New York
Reviewed 18 October 2016 via mobile

Everything was great at this hotel. the pool, the breakfast was outstanding and the hospitality of each hotel staff member. I definitely recommend this hotel to anyone on the way going to Watkins Glen or driving to Canada. thank you for the lovely time. there is coffee 24/7 which was great as well.

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Thank ofer1000
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

We appreciate the positive feedback you have provided regarding your stay and thank you for sharing it with other travelers. We are glad that you loved everything about us, especially the pool and the Hot be Our Guest Breakfast. Our entire staff works hard daily to meet and exceed our guests' expectations, so we feel proud that we accomplished this...

Bellerose, United States
Reviewed 12 October 2016

The room felt like a collage dorm room. The bed had missing headboards. The dresser was for a small child. The fridge was on the floor with a microwave on top of it. The pool had floating hair in it. Room service did a great job cleaning my room every day. The location is in a great place. It is...

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank Peter R
ManagerX1, General Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for being our recent guest and for providing feedback. We are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Your comments show us where we are lacking and where we can improve for future guests. We hope you...

Smithsbu
Reviewed 9 October 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank timrR613CF
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Pittsburgh, Pennsylvania
Reviewed 7 October 2016 via mobile

Good for one night stay. No fridge or microwave. Beds are good. Room was clean. Staff was nice. Average breakfast. Hotel is dated. Next to mall. Restaurants near. Didn't use the pool. Looked nice. About 20 minute drive to Watkins glen.

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Helpful?
Thank Nick M
ManagerX1, Manager at Country Inn & Suites By Carlson, Big Flats (Elmira), responded to this review

Thank you for taking the time to evaluate your stay, and we are happy that you liked most of our facilities and services. We appreciate your comments regarding the need to update. We realize this and are taking measures to refresh and rejuvenate our property. We apologize for any inconvenience you experienced during your stay. Thank you again, and we...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
We would like to invite you to a warm and cozy hotel in the horseheads area located next to arnot mall lot's of shopping and great places to have dinner. We are in the beautiful Fingerlakes region! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Big Flats (Elmira)

Address: 105 E Mall Rd, Horseheads, NY 14845-9009
Region: United States > New York > Finger Lakes > Horseheads
Price Range: RM308 - RM1,140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Big Flats (Elmira) 3*
Number of rooms: 70
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Big Flats Hotel Horseheads
Country Inn And Suites By Carlson, Big Flats
Country Inn Horseheads
Horseheads Country Inn
Country Inn Big Flats
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and other travellers.
4 questions
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New York City, New York
6 months ago

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Questions? Get answers from Country Inn & Suites By Carlson, Big Flats (Elmira) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor next 2 stairs”
230alfredj, 13 Apr 2017 | Read review
“No Security Cameras on this property”
iluvmygman, 12 Mar 2017 | Read review
“Nice view overlooking the pond, lots of ducks and geese.”
williamkN4690JR, 9 Mar 2017 | Read review
“Easy on/easy off the major route. Lots of restaurant choices within a mile.”
drakepc, 14 Feb 2017 | Read review
“I was on the second floor, in the queen size room. It was very roomy and close to the pool.”
starrJ2013, 8 Jan 2017 | Read review
5 of 5