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Quality Inn

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210 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Reviewed 28 May 2014

We checked in with Josh. He was just wonderful, friendly as could be. We soon met Sarah, also a great person. Both of them were helpful and knowledgeable with info about the area. They both treated us like old friends. The next morning the woman who took the omelet order as well as the cook were also very friendly and...

1Thank 443GhH
Jennifer F, General Manager at Quality Inn, responded to this review

Dear 443GhH, Thank you so much for complimenting Josh, Sarah and our morning breakfast individuals. They are a great group of people. We are very proud to have them all here. They are exceptional. Thank you for staying with us. We look forward to a return visit. Regards, Jennifer Foster General Manager

Weston, Florida
Reviewed 24 May 2014

Saying this place is average is only because shabby has become the new average. At least the staff were pleasant, if a bit chatty, and you can have breakfast. Like so many of the lodgings available in Ithaca the prices can be called nothing but exploitative. I would stay there again if nothing else were available.

1Thank Bruce F
Jennifer F, General Manager at Quality Inn, responded to this review

Dear Bruce F, Thank you for the compliment regarding the staff. They are a nice group of people to work with. We are trying to improve the hotel. We are looking forward to renovations. The whole staff is excited for the changes. We do hope you return to visit us once we have completed to see our changes. Best, Jennifer...

Dover, New Jersey
Reviewed 15 May 2014

The Whole staff at this hotel from front desk to housekeeping made me and my whole family feel right at home. Great place to stay close to downtown. would recommend .although not in town to visit cornell or Ithaca college it is about a ten min drive to both campus from hotel and five minute drive to the commons where...

2Thank 827Karla
Jennifer F, General Manager at Quality Inn, responded to this review

Dear 827Karla, We do have a great location. Close to everything to see and do that Ithaca offers. Thank you for complimenting the staff. They are an exceptional group of individuals and are a pleasure to work with. I will forward your comments to them as well. Thank you. Best, Jennifer Foster General Manager

Buffalo, New York
Reviewed 13 May 2014

I have recently stayed 2 days at this hotel due to my daughter going to college here. The hallway to the rooms look dark and dreary. It takes forever for the bathroom lights to come on. The bed linens are wrinkled as if they just take the linen out of the dryer, stuff them on the housekeeping carts and put...

Thank Kwalynn
Jennifer F, General Manager at Quality Inn, responded to this review

Kwalynn, Thank you for letting us know. This is not what we expect for our employees, it is disappointing and upsetting to hear this kind of behavior. It is not acceptable or professional. I appreciate your comments regarding our housekeeping department. This is not the standards we hold ourselves to. I will be making changes to fix these issues. Thank...

Reviewed 9 May 2014 via mobile

I stay here frequently on business and I have to say that this is one of the worst Comfort Inns I have had the misfortune of staying at. I'm banking my Choice Points for a trip to Florida which is why I stay here. The room smelled and they put these little air fresheners between the bed and the nightstands...

Thank Kevin B
Jennifer F, General Manager at Quality Inn, responded to this review

Kevin B, Thank you for posting. I apologize for the inconvenience you encountered when staying with us. It is disappointing to hear we fell below your expectations and ours. We always need to hear feedback to improve ourselves and we will definitely use this to make changes and improvements. Thank you. Best, Jennifer Foster General Manager

Ottawa, Canada
Reviewed 28 April 2014

Booked this at the last minute during a road trip. Very friendly staff at check-in counter. Room was what I expected for the price, though showing a bit of age: air conditioning unit showing a bit of rust and could be repainted, bathroom walls showing a few stains although the remainder very clean. Bed was comfortable with lots of pillows....

Thank AcadianBeagle
ComfortInn356, General Manager at Quality Inn, responded to this review

AcadianBeagle, We do have a great location. Close to everything. Our staff tries to accommodate every person they meet. I apologize for the AC unit. We are going through and re-painting each one. We hope you stay with us again. Thank you for your review. Sincerely, Jennifer Foster General Manager

Reviewed 14 April 2014

Yup - that's what it is. You're in Ithaca, and you're at a Comfort Inn. Are you in Florida? Nashville? Cincinnati? Nope - you're in in Ithaca and this is the Comfort Inn. The rooms are just like Comfort Inns at all of these other locations so there aren't too many surprises. The front desk is super friendly and very...

Thank glbtrvler
ComfortInn356, General Manager at Quality Inn, responded to this review

Dear glbtrvler, Thank you for staying with us. Our front staff is a great group of individuals. We have a great location to center Ithaca and the colleges. We are close to everything Ithaca has to offer. We are looking forward to renovations to fix the carpet and a bit of cosmetics and also adding in a new breakfast area....

Reviewed 30 March 2014

My wife and I had a great weekend in Ithaca during v-day weekend. We got a great price on this place and weren't disappointed. Clean and updated rooms, decent spread and customer service. We would certainly come back again.

Thank LeonardsofSherman
ComfortInn356, General Manager at Quality Inn, responded to this review

Dear LeonardsofSherman, We did just update our rooms, we are glad you enjoyed it. We are looking forward the rest of our renovations coming up in the future. We hope you return to see the changes we are making to have another enjoyable experience with us. Thank you! Best, Jennifer Foster General Manager

Fairfield, Connecticut
Reviewed 25 February 2014

This is a good clean hotel in Ithaca. Had stayed here before and it appears that the rooms (at least ours) have been redone,. Nice clean room, Comfortable beds - firm and soft pillows on each bed Staff is very nice. Weekend manager (Josh I think) very friendly and helpful. Good enough breakfast to get you started in the morning....

Thank cttraveller67
ComfortInn356, General Manager at Quality Inn, responded to this review

Dear cttraveller67, I am happy to hear you noticed the changes we have started to make! We did re-do all of our rooms with new bedding and linens. The pillows are wonderful! I am so glad you liked everything. Our breakfast area is a bit tight at the moment however, we are planning a renovation that will begin in a...

Scranton, Pennsylvania
Reviewed 11 February 2014

It was a pretty good place to stay; the location is good, the room was clean, and it was quiet- pretty much all we really needed out of our stay. We enjoyed being close to town, and while it wasn't fancy, it was just right.

1Thank MC32
ComfortInn356, General Manager at Quality Inn, responded to this review

Dear MC32, We really have a great location. I am glad you enjoyed it. We are not to far from everything fantastic that Ithaca has to offer. Our room attendants do a great job. They are a wonderful group. We have a cozy place and are looking forward to the renovations we have planned. We look forward to a return...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Quality Inn

Address: 356 Elmira Rd, Ithaca, NY 14850-5115 (Formerly Comfort Inn)
Region: United States > New York > Finger Lakes > Ithaca
Price Range: RM484 - RM995 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
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Also Known As:
Comfort Hotel Ithaca
Comfort Inn Ithaca
Ithaca Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
1 question
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Candor, New York
1 month ago

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Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ground floor on parking lot side. You can park your car right in front of the sliding glass doors of your room!”
444MelissaM, 17 Mar 2017 | Read review
“No good room”
dgynew, 30 Oct 2016 | Read review
“No elevator. Request a room on the lower floor if you have accessibility issues.”
muffingal, 12 Oct 2016 | Read review
“If you have mobility issues get a first floor room as there is no elevator.”
PennsylvaniaOnthego, 16 May 2016 | Read review
“Ask for a room by the stairs - I did not see any elevators, but they could have been down the hall.”
patc485, 21 Apr 2016 | Read review
5 of 5