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Sheraton JFK Airport Hotel

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Sheraton JFK Airport Hotel
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525 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Reviewed 2 days ago NEWvia mobile

This hotel has a cozy but dated feel. The lobby was well decorated and the staff were friendly and accommodating. The rooms however were hit or miss. I recommend a double bed setup, seeing as the rooms are larger than their king bed counterparts. There isn't much to do here, granted it's designed for convenience rather than anything else.

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Helpful?
Thank Tony J
Reviewed 5 days ago NEWvia mobile

First time to NY for business. Stayed for a week here. Staff was very friendly and welcoming. In the evenings after long day I would visit the restaurant and try to not miss family. I found the staff, especially Latoya the bartender to be friendly and professional but really went beyond the call of duty to remember me and make...

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Thank bluestravelerr
Reviewed 6 days ago NEWvia mobile

Very good hotel. close to jfk airport. car park available. friendly staff. feels very secure. rooms are very clean and nice. breakfast was very good. reasonable price. all day complementary snaks available on lounge.

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Helpful?
Thank Tanwir C
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi there! Thank you so much for such an amazing review! I am thrilled that we were able to create a memorable experience for you and hope that if you ever are back in the area, you will consider our property again. Kind Regards,

New York City, New York
Reviewed 1 week ago via mobile

I stayed here because my flight was delayed for 24 hours. Delta provided a room for all the passengers who missed flights. I had a king size bed which was super comfortable. The shower was amazing. The room was kind of small for me and my daughter, but it got the job done for an overnight stay. The food in...

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Helpful?
Thank ijustfollowthesun
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Good Evening, Thank you for this great review. I am very glad that although you did not plan to stay over night, both Delta Airlines and The Sheraton JFK were able to accommodate you. Sefton has been with us for some time now and reviews, such as this one, proves that he has always been such a blessing to our...

United States
Reviewed 1 week ago via mobile

I arrived at 10:30 pm to JFK after a long flight. Called the shuttle at 10:50 and they said that it was on its way because there were other guests waiting already. At 11 pm no shuttle, it was 4 degree C and very windy si it was freezing since we were waiting outside. Called the hotel and they said...

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Helpful?
Thank JacquelineV
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Thank you for your feedback on your recent stay here with us at the Sheraton JFK Hotel. I greatly apologize for the inconvenience that you had with the shuttle van not being able to pick you up at a more decent time frame, as well as our heating system not being up to par. We take feedback, such as this...

Warrenton, Virginia
Reviewed 2 weeks ago

Dingy, small hotel. Dark brown interior decor. TINY restaurant w limited hours. How this place rates 3.5 stars is a mystery!?! Great location for JFK but the other day 7 of us left in van RIGHT ON TIME, got half way to the airport and the desk called van back to pick up one guy who decided not to get...

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1Thank BD12
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Thank you for your feedback in regards to your recent experience with us. We greatly apologize for the inconvenience that was brought upon yourself and the other passengers, I completely understand your frustration. We offer this shuttle service so that our guests can make it to the Airport on time and with ease. Knowing this information will assist us on...

Reviewed 2 weeks ago via mobile

The hotel is very near JFK with great shuttle service to and from. We stayed only one night for transit and it was very comfortable. Nancy, the manager, is very nice, caring, and helpful. The restaurant has great food and room service is also provided. Rooms are large and beds are very comfortable. Would definitely recommend this hotel.

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Helpful?
Thank MCee2015
Jessica G, Director Of Operations at Sheraton JFK Airport Hotel, responded to this review

Good Afternoon, Thank you for such a positive review on your stay with us. It feels very rewarding to know that our staff, both at the front of the house and the restaurant, were able to make such a memorable experience for you. We hope to see you again in the future. Kind Regards,

Chennai (Madras), India
Reviewed 2 weeks ago

Stayed at the property recently in transit. Its conveniently located in proximity to JFK airport. The airport has well organized pick-up/ drop shuttles from the terminals as well as the Federal Circle station. If you plan your movement around the shuttle timings, its very efficient. Room was nice and comfortable. Service was pleasant. Breakfast and evening hours at the lounge...

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Helpful?
Thank markopolo57
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi there, Thank you for such a wonderful review. We appreciate all the feedback that comes are way to remind us that we are here for our guests to create a memorable experience every chance we get. Thanks again, and we hope to see you soon

ST. ANDREWS
Reviewed 2 weeks ago

Stayed one night when Delta messed up our return flights. Hotel is not Sheraton usual standard- very run down no amenities. We had not had food for 8 hours due to Delta flights being late but we were told they had no facilities to supply any food at "that time of night". This is an airport hotel right? People do...

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2Thank WEELASSIE_7
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Good Evening, Thank you for the feedback on your recent experience with our property. I completely understand your surprise and frustration. Regardless if we only have our restaurant available until 11pm at night, there are always options and more positive alternatives that we can offer a guest. Again, I sincerely apologize for not being able to create a more positive...

Seattle, WA
Reviewed 2 weeks ago via mobile

This hotel is well located near the airport (dah...the name). While that seems obvious, shuttle rides to/from the airport have not always been as quick as I expected from other '"airport" hotels. Not an issue here. The shuttle runs every 30 mins and only takes about 8 mins door to door. So great Early AM Departure Hotel for JFK. The...

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Helpful?
Thank Ordurb
Jessica G, Director of Operations at Sheraton JFK Airport Hotel, responded to this review

Hi there! Thank you for such an amazing and detailed review! We couldn't have described the hotel or the area better ourselves! Thank you again for letting us know about your experience with us. Great feedback like this goes such a long way and reminds us why we love to offer great and memorable service. Kind Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Sheraton JFK Airport Hotel is a new, full service hotel featuring a sleek design, and everything you need to be comfortable and productive. Located just 0.5 miles from John F. Kennedy Airport ... more   less 

Additional Information about Sheraton JFK Airport Hotel

Address: 132-26 South Conduit Avenue, Jamaica, NY 11430
Region: United States > New York > Queens > Jamaica
Price Range: RM732 - RM1,250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton JFK Airport Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Jamaica Sheraton
Hotel Style:
#1 Green Hotel in Jamaica
#3 Business Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton JFK Airport Hotel staff and other travellers.
18 questions
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Pittsford, New York
Bohemia, New York
New York, United States
4 months ago
Savannah, Georgia

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Questions? Get answers from Sheraton JFK Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here”
 of 5 bubbles WEELASSIE_7, 17 Nov 2016 | Read review
“Good location”
 of 5 bubbles gracef239, 17 Oct 2016 | Read review
“All the rooms should be okay as the surrounding is quiet with many other hotels.”
 of 5 bubbles 97yalil, 16 Oct 2016 | Read review
“Ask for a refrigerator and microwave in your room. They are complimentary if they have enough available.”
 of 5 bubbles 243earlc, 3 Sep 2016 | Read review
“Ask if there is a quiet side that is not overlooking the highway. Get the club level.”
 of 5 bubbles 949mommo, 30 Aug 2016 | Read review
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