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Hilton Garden Inn Queens / JFK Airport

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Hilton Garden Inn Queens \/ JFK Airport
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1,021 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Queens / JFK Airport
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Showing 957: English reviews
Tacoma
Reviewed 4 June 2016 via mobile

Arrived here from airport at 2:45. Checkin starts at 3 with checkout at noon. They tell us the rooms ate not ready yet. 10 people waiting in lobby, now 4 pm, no rooms but four staff standing around in lobby. Would not suggest you come here.

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Helpful?
3Thank John13Tacoma
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

I am so sorry for the experience that you encountered at our property. We are thank you for your feedback and are looking into the matter to make sure this never happens again. If you would like to discuss the incident further please contact me directly at the hotel.

Dallas, Texas
Reviewed 4 June 2016

Staff of all stripes were caring and mannerly the facility for a Hilton was decidedly inferior. Dining facility is nearly non-existent, choices painfully limited. Carpets badly soiled. No hot water...

Review collected in partnership with Hilton Garden Inn
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Helpful?
2Thank 412veritas
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear 412veritas, Thank you so much for your feedback about our your stay at our hotel. We are working on fixing the issues and hope that you can revisit in the near future so we meet your expectations.

Reviewed 4 June 2016

We had an overnight layover at JFK, and this was exactly what we needed from a hotel for a quick stay. Their shuttle service was great -- no hassle pickups at Federal Circle, and they drop you off at your terminal in the morning. We also used the shuttle to get us to the train to head into the City...

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Helpful?
Thank Aaron R
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Thank you so much for sharing your feedback about the hotel. We hope to see you in the near future.

Woodstock, United States
Reviewed 3 June 2016

Great staff that was incredibly attentive but not pushy. Very comfortable room and decent food and choices in the restaurant. Staff even helps you to park your car! Would definitely come back again when we fly out of Kennedy!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Arlene W
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Arlene W, Thank you for taking the time to give your feedback about the hotel. If your ever in the JFK area we hope to see you again.

State of Sao Paulo
Reviewed 1 June 2016

If you are looking for a good hotel close to JFK in New York, Hilton Garden it is a great choice. Nice rooms, clean, good bed and shower. Breakfast is ok. The team, always ready to support (special thanks to Tahirah, Alex and Carmen) always focused on customer satisfaction.

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Helpful?
Thank ZecaVilhena
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear ZecaVilhena, Thank you so much for your feedback about the hotel. We hope that if your ever in the JFK area you will be booking with us again.

Phoenix, Arizona
Reviewed 1 June 2016

For a traveling overnight it was a good hotel. Great for a short stay. Has all the amenities needed. Food and beverage on site were great. Dewan was an excellent employee and exceeded all expectations.

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Helpful?
Thank Parsy10
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Halle7, Thank you so much for sharing your experience at the hotel. We hope to see you in the near future.

Greenville, South Carolina
Reviewed 31 May 2016

Checked in around noon. Room was located on the 4th floor and was very clean and quiet. I did not park at the hotel but actually parked on the street along with the other people that was trying to avoid the $21 per day parking fee. Everyone at the hotel very friendly. Would stay here again if ever in the...

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Helpful?
Thank Bontragern
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Bontragern, Thank you so much for taking the time to share your experience with us. We hope to see you in the near future.

London, United Kingdom
Reviewed 31 May 2016

Only one night booked here! thank god... hotel is very noisey only one member of staff on the check in desk late at night! hotel room was dirty and couldn't sleep! I expressed my concerns in the morning and was told by the manager on duty! they would not up hold there price promise! because I booked with booking.com even...

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Helpful?
3Thank Inns43
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Inns43, Thank you for taking the time out of your schedule to write your review here on Trip Advisor. I apologize that your experience was anything less than satisfying. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

Corvallis, United States
Reviewed 31 May 2016

Convenient to get to JFK Airport, spent one night to fly out the next day, Staff were very helpful and the shuttle drive was short and quick. No issues with the room though at times the jets taking off or landing did add a little noise but not enough to disturb sleeping. Dinner was good but a little high in...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Donald S
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Donald S, Thank you so much for taking the time to share your experience at the hotel. We look hope to see you in the near future.

Reviewed 30 May 2016

This hotel has been my home for extended periods of time..I travel a lot and I stay in different hotels around the world...What makes a huge difference is the quality service and the spirit to serve and I must say thank you to the guys at the front desk Sade, Eloise, Stephanie, Roxanne, Dahirah and Marc all very professional and...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Maria S
Tahirah Z, Front Office Manager at Hilton Garden Inn Queens / JFK Airport, responded to this review

Dear Maria S, Wow! Thank you so much for taking the time to share your experience about the hotel and our staff. We here at the Hilton Garden Inn take pride in making sure our guest are completely satisfied and your comments validate that our staff is doing just that. We hope to be seeing you in the near future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just a quarter mile from JFK International Airport and a short drive from the city’s top attractions, the Hilton Garden Inn Queens / JFK Airport is the perfect location for your next trip to New York City. Catch a game at Citi Field or watch the U.S. Open at the USTA Billie Jean King National Tennis Center at Flushing Meadow Park. Take a short trip to Manhattan and enjoy the great attractions the city has to offer or take the family to Coney Island. The property is also a great venue for events as well with 1200 square feet of meeting space for up to 65 guests. After a long day of sightseeing, relax on our Garden Sleep System® bed and enjoy our well-equipped rooms and when it’s time to go, we provide complimentary shuttle service to JFK airport. ... more   less 

Additional Information about Hilton Garden Inn Queens / JFK Airport

Address: 14818 134th St, Jamaica, NY 11430-1507
Region: United States > New York > Queens > Jamaica
Price Range: RM736 - RM1,378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Queens / JFK Airport 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Hilton Garden Inn Queens/Jfk Airport Hotel Jamaica
Hilton Garden Inn Jamaica
Hilton Jamaica
Hilton Garden Inn Jfk
Hilton Jfk
Hotel Style:
#2 Green Hotel in Jamaica
#2 Business Hotel in Jamaica
#4 Romantic Hotel in Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Queens / JFK Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to airport, without the noise”
 of 5 bubbles 2014seattle, 19 Mar 2017 | Read review
“You should ask for a room that faces away from the runway.”
 of 5 bubbles annerW9920FJ, 13 Mar 2017 | Read review
“Corner rooms”
 of 5 bubbles GlobalTraveller81, 21 Jan 2017 | Read review
“This is where to stay if going to JFK, park on the street at your own risk (pay the $21)”
 of 5 bubbles MatthewDD_13, 20 Dec 2016 | Read review
“It is near the airport and they offe free shuttle to and from the airport. I really didn't enjoy my one night stay. I was very disappointed”
 of 5 bubbles 307tayl0r, 28 Nov 2016 | Read review
5 of 5