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Online said 2pm check in. When I got there it was 3 pm. Smallest hotel room ever. Everything said 2 doubles and a sleeper sofa. When we arrived there was no couch at all. Felt like I was lied to.
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Management response:Responded 3 October 2016
I'm very sorry about the confusion with your reservation.
We are looking into how this could have happened to avoid the issue with our future guests.
I hope you give us another chance to serve you better in the future.
Old construction equals squeaky floors and paper thin walls. Could hear everything that was going on above us. Felt like we inconvenienced the front desk girl when we checked in. May be inexpensive, but would have gotten a better night's sleep elsewhere.
When we enter the room it has bad smell got smoking room disappointed ..carpet was too bad & there s no lift..bed was horrible ..I won't even think about next visit pls don't waste ur money ..they provide breakfast without toaster & table was not...More
Thank goldi m
Response from ShariKogut, General Manager at Super 8 Kenmore/Buffalo/Niagara Falls AreaResponded 18 August 2016
I am sorry to hear that your stay was not as it should have been. When you book a smoking room they do tend to have a smoke odor in them. All of our guest rooms had brand new box spring and mattresses put in...More
US$46 - US$86 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Super 8 Kenmore/Buffalo/Niagara Falls Area Hotel Kenmore ,