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The Courtyard Marriot at Lake George appeared to be a beautiful hotel at the surface, and indeed it was, however if you dig deeper, you may discover that they are failing at the basics. I'll explain below:
The location of this hotel is just right....More
Response from Kevin M, General Manager at Courtyard Lake GeorgeResponded 6 days ago
We recognize your time is valuable and appreciate the feedback you have provided on TripAdvisor.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Courtyard Lake George, I sincerely...More
I booked this hotel and I was very excited with my fiance that is also pregnant, and when I went there for do the check in at 11:00 pm they kindly told me that they were sold out and they offered me a very very...More
I book this hotel because i saw good review, unfortunately when I arrived there with my finally at 11:00 pm , they told me that there was no room for us. They were overbooking.
We were really tired, it was 11:00 pm with no room...More
Thank Debora S
Response from Kevin M, General Manager at Courtyard Lake GeorgeResponded 1 week ago
I sincerely apologize for not having a room available to you and your family when you arrived, I can certainly understand your frustration. We do not typically oversell our hotel, unfortunately when you were making your reservation late the same night you arrived...More
While I would stay at this hotel again, if for nothing else than it's fantastic location, I was pretty disappointed in our room. I'm not sure if this may have been a problem when booking, or with our actual room assignment when we checked in....More
My family and I stayed at the CYM on June 25-27.The room was very clean and comfortable. Very spacious.Every single member of staff we met along the way ,went out of their way to be friendly and helpful.The hotel is located in the village within...More