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Quality Inn

0.1 km from Massena centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$47 US$122*US$75*View Deal
US$122*View Deal
US$122*View Deal
10 W Orvis St, Massena, NY 13662-1815
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    09/04/2017 10/04/2017
    Standard Room

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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Reviewed 13 February 2017 via mobile

    I would not recommend this hotel if you have a choice. The walls and doors are all beat up and have holes in them. It reminded me of a college dorm with the smell of marijuana and stale cigarettes on the third floor. My room...More

    Helpful?0
    Response from QualityMassenaGM, General Manager at Quality Inn

    Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

    Hotel's Favourite
    Reviewed 26 July 2016

    Having not been to Massena in a few years, I noticed how much everything had deteriorated. Empty store fronts, mall not doing much business, so I was wondering what a hotel would be like. Quality Inn was perfect!!! Decor was very nice, personnel were friendly,...More

    Helpful?0
    Response from QualityMassenaGM, Manager at Quality Inn

    Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

    Reviewed 31 October 2016

    We were in Massena for family weekend. There were limited choices, even though I booked quite far in advance. I can't believe hotels still have double beds. You can not sleep two people comfortably on a double bed. And they put theirs up against the...More

    Helpful?0
    Response from QualityMassenaGM, General Manager at Quality Inn

    Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

    Reviewed 7 October 2016 via mobile

    The only saving grace of this hotel is the lovely, older gentleman who works in the continental breakfast area. He deserves a better place than this dump to work. Let's start with the positive - the lobby is fairly nice, particularly in comparison to the...More

    Helpful?0
    Response from QualityMassenaGM, Manager at Quality Inn

    On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More

    Reviewed 26 September 2016

    I stayed at the Quality Inn for two nights while visiting my son at a local college (closer hotels had no availability). Check in was quick and courteous. The room was clean and well appointed. I stayed in one of their tiny rooms with one...More

    Helpful?0
    Response from QualityMassenaGM, Manager at Quality Inn

    Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Banquet Room
    • Room amenities
    • Microwave
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Photos
    Dining (3)
    Hotel & Grounds (1)
    Nearby
    Nearby Restaurants
    Vino Vidi Vici
    54 reviews
    1.19 km away
    Nana's Kitchen
    36 reviews
    1.20 km away
    Trombino's
    33 reviews
    .76 km away
    Via Main Restaurant
    26 reviews
    .24 km away
    Nearby Attractions
    Eisenhower Lock
    63 reviews
    7.73 km away
    56 Auto Drive-in Theater
    9 reviews
    5.35 km away
    Massena Town Beach
    6 reviews
    2.59 km away
    Timequest Mini Golf
    10 reviews
    3.82 km away
    Questions & AnswersAsk a question
    Kathe47
    I would like a room on an upper floor. What is cost for that? Dates 7/17 - 7/19/
    6 June 2015|
    Answer
    Response from QualityMassenaGM | Property representative |
    Depending on the type of room you are looking for the cost would be between $79.99-$119.99, plus 11% tax, for single or double occupancy. There are also suites in the upper floors at a higher cost. Be sure to call the hotel... More
    0
    Votes
    Room Tips
    "Pick another hotel."
    hmbcacoastsider1, 7 months agoRead review
    "select the double bed room"
    soilman, 7 months agoRead review
    "The rooms on the front face the main street and the back has better views."
    gofishdan, 9 months agoRead review
    "Stay in Potsdam"
    Henrynin, over a year agoRead review
    "Avoid the first floor"
    DJ607, over a year agoRead review
    "Do not ask for a double single room as the rooms are much smaller & the layout is uncomfortable."
    Linda A, over a year agoRead review
    "I was in 422."
    Bill D, over a year agoRead review
    "If you have to stay here demand a room on an upper floor. The noise may not be so bad."
    Dave L, over a year agoRead review
    "Get a room on a higher floor."
    TravelSpidey, over a year agoRead review
    "Ask for a room above the 1st floor and in the rear of the hotel, which faces the parking lot. The street..."
    amjs13501, over a year agoRead review
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